Customer feedback for Spring Step Shoes is predominantly positive on comfort, build quality and delivery speed: many reviewers praise cushioning, arch support and quick shipping. Several reviews highlight good customer service and helpful phone support during exchanges or stock checks. However, a minority report issues such as receiving the wrong item, slow resolution on replacements, and inconsistent sizing (notably with some European sizing). If you plan to buy, check recent customer comments on sizing, confirm the returns/exchange policy before purchase, and contact customer service if you need inventory or fit help.
Examples from available reviews (Sep 2018 – Feb 2026).
Customer support coordinated order; shoes arrived quickly and quality is good.
“Infact, my shoes shipped quickly and arrived on time to my doorstep more than expected!”
L’Artiste shoes are comfortable and staff provide excellent assistance.
“I LOVE all of my L’ARTISTE SHOE’S!!”
Wrong color loafers were sent and replacement process was slow and unhelpful.
“Poor customer service for an error you made.”
Non L’Artiste pair ran small and couldn't be returned after wearing.
“They are too small.”
Most reviewers describe responsive customer service and timely shipping; a minority report slow or frustrating exchanges and returns.
A small number of reviewers describe affordable prices and a rewards program; there is limited data on broader value perceptions.
Reviewers frequently report an easy online ordering process and clear website navigation; exchanges are described as straightforward by several buyers.
Many customers report well-made, comfortable shoes with good arch support; a smaller set report sizing inconsistencies or receiving the wrong item.
Customers commonly report quick responses and helpful phone support; isolated reports describe poor resolution after order errors.
Overall impressions are largely positive, emphasizing comfort, fit and timely delivery, with a few negative experiences tied to order errors or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple pairs are comfortable, attractive, and durable.
“Every one is comfortable, looks great, and lasts.”
After exchanging for a larger size, shoes fit perfectly and are worn daily.
“Comfortable and cute, I wear them almost every day.”
Charged twice then order canceled; customer service hadn't refunded.
“My credit card was charged Twice and they cancelled my order”
Package delivered to wrong address and company delayed handling the shipping complaint.
“Driver dropped it off at the wrong house.”
Returns and replacements were easy.
“Easy return and replacement.”
Store staff were very helpful and influenced more purchases.
“The staff at the store is amazing.”
Excellent customer service kept reviewer informed through a special order.
“Excellent customer service!”
Friendly staff, varied styles, and frequent compliments create a happy experience.
“Spring Step shoes gives me that special spring in my step!!!”
Company handled an issue well and reviewer was completely satisfied.
“Spring Step rates a five on how they handled it.”
Reviewer’s mother and friends love the comfortable shoes.
“They were comfortable”
Palm Beach store had a great selection of shoes.
“Great selection at the palm beach store!”
Returns take too long and customers resent paying return shipping for exchanges.
“Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !”
Prompt customer service and appreciated the shoes' comfort and style.
“Excellent & prompt customer service”
Reviewer found shoes lower quality and had problems returning worn shoes.
“The company has terrible customer service and the quality is very poor now.”
Shoes looked great and matched desired wardrobe colors.
“Great looking shoes with all the colors I’m looking for my wardrobe”
Excellent presentation, service, and product quality exceeded expectations.
“The entire experience shopping with you is amazing.”
Shoes are beautiful but run small; reviewer is returning multiple pairs.
“Your shoes are beautiful”
Shoes are comfortable, available in multiple colors, and delivered quickly.
“Love these shoes. So comfortable.”
Return process was confusing, slow, and lacked clear refund explanations.
“Received a refund for half my purchase price without any explanation.”
Shoes are very comfortable, attractive, and reviewer is happy.
“This is very comfortable I am very happy nice looking”
Shoes are stylish, comfortable, and exchanges were easy and quick.
“They are beautifully designed and extremely comfortable!”
Second pair bought for comfort and stylish summer wear.
“I don’t even feel like I have a shoe on.”
Ordering was easy and website reviews were helpful.
“Easy ordering, nice website, helpful reviews.”
Shoes are beautiful, very comfortable, and service was quick.
“Beautiful shoes, like works of art.”
Shoes were amazingly comfortable and arrived promptly.
“The shoes are amazingly comfortable and they arrived in a timely mannner.”
Non L’Artiste pair ran small and couldn't be returned after wearing.
“They are too small.”
L’Artiste shoes are comfortable and staff provide excellent assistance.
“I LOVE all of my L’ARTISTE SHOE’S!!”
One of two ordered sandals arrived in the wrong size and must be returned.
“one pair is the wrong size and therefor I have to return it.”
Wrong color loafers were sent and replacement process was slow and unhelpful.
“Poor customer service for an error you made.”
Shoes fit perfectly and the order arrived quickly.
“My shoes fit perfectly!”
Slippers were well made and the website was easy to use.
“Slippers are well made.”
Online ordering was straightforward with no issues.
“Straight forward online order process, no issues.”
Shoes were well made and beautiful.
“Well made beautiful shoes!”
Orders arrive on time and shoes usually fit perfectly.
“Order comes on time + shoes usually fit perfectly!”
Consistently great service, stylish shoes, and perfect fit.
“Always great service! Always cute styles! Always perfect fit!”
Great customer service and beautiful shoes receiving compliments.
“Customer service was great.”
Customer service for questions, returns, and exchanges was quick and phenomenal.
“Quick responses with transparency on the process”
Shoes offered comfort and quality for both reviewer and husband.
“Comfort and quality for both myself and my husband!”
Shoes are consistently comfortable and receive many compliments.
“always great comfortable and get many compliments”
Received a quick refund after an order was cancelled for lack of stock.
“Refunded my money quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Spring Step Shoes is a footwear brand and online retailer offering a range of women’s shoes, boots and sandals. Shoppers frequently research fit, comfort, returns and customer support when evaluating the brand. This summary aggregates buyer feedback to help consumers assess product quality, ordering experience and service.