Many customers say deliveries arrive on time and books show up in good condition. Reviews often point to low prices and an easy checkout. Another cluster describes major fulfillment failures, including cancelled orders, partial shipments, and slow or missing support. A few customers mention readability issues such as small print or tight line spacing.
Examples from available reviews (Jun 2022 – Mar 2026).
Easy transaction, fast delivery, product in excellent condition.
“Was an easy transaction fast delivery and product was in excellent condition my nephew loves it.”
Regular shipment updates and books arrived in very good condition.
“Kept me updated on where shipment was and when it would arrive. Books arrived in very good condition.”
Order was cancelled for alleged out-of-stock and refund not yet received.
“it had been cancelled because they didn’t have it in stock.”
A month-long delivery arrived with only one of seven books included.
“only 1 book was in the shipping package.”
Reviews often mention quick shipping and careful packaging. Others describe shipping mistakes, deliveries sent to the wrong place, or packages that arrived incomplete. Reliability looks mixed, with many smooth deliveries alongside clear fulfillment failures.
Many customers point to competitive prices, discounts, and strong value on new and used books. Some reviewers say their orders were cancelled due to pricing errors or that prices were higher after cancellation. Those cancellations drove dissatisfaction with pricing fairness and how refunds were handled.
Buyers frequently describe an easy checkout, straightforward ordering, and items that make recipients happy. Parents and gift buyers often share positive experiences when orders arrive as expected. A smaller group reports stress when orders were cancelled or only partly filled.
Many reviewers say the books matched the description and often arrived in mint or pristine condition. Several comments highlight the illustrations and how well the books work for young readers. A few mention poor readability from small print and tight line spacing, but these reports are uncommon.
Many reviews mention clear tracking updates and quick answers before purchase. Others say messages went unanswered, shipment updates were missing, or surveys arrived too early. Communication stands out for both strong points and noticeable gaps.
Reviews split between consistently smooth purchases and isolated but serious fulfillment issues. Positive feedback centers on fast delivery, undamaged packaging, and low prices. Negative reviews highlight cancellations, missing items, and refunds that never arrived, which sharply reduces trust for those customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived in mint condition and as described.
“I received the order in mint condition. Just as described.”
Delivery was fast and accurate.
“Fast and accurate delivery.”
Easy transaction, fast delivery, product in excellent condition.
“Was an easy transaction fast delivery and product was in excellent condition my nephew loves it.”
Received exactly the ordered items in perfect condition on time.
“Got exactly what I ordered, in perfect condition, in a timely manner!”
Books not delivered due to address issue; company should review addresses.
“Books were not delivered company should review address, especially from Amazon to include apartment number”
Hassle-free experience; the kids loved the books.
“Hasle free experience. The kids loved the books.”
Books arrived timely and were mailed in secure packaging.
“Timely arrival of both books.”
They were quick and answered all pre-purchase questions.
“They were quick and answered all of the questions I posed to them prior to purchasing.”
Grandnephew was thrilled to receive books by mail.
“My grandnephew was thrilled to get books in the mail.”
Books arrived in great condition with fast shipping and good value.
“Books in great condition- fast shipping- good value for price.”
Print and line spacing made the books difficult to read.
“The print was too small and the lines too close together making the books difficult to read.”
Tintin collection arrived in good time and in great condition.
“My husband was ELATED to receive this Tintin collection for Christmas! It arrived in good time and in great shape!”
Excellent selection, quality service, and intent to shop again.
“The selection of books was excellent.”
Half the order missing and support didn't respond to contact attempts.
“Only 1/2 my order was shipped and delivered.”
Items came from outside the U.S. and shipping times weren't disclosed.
“When i ordered my books, I had no idea they were coming from outside of u.s. There was nothing on AB site that indicated how long it would take to receive them until after purchase”
Regular shipment updates and books arrived in very good condition.
“Kept me updated on where shipment was and when it would arrive. Books arrived in very good condition.”
Delivered quickly, well packaged, and items matched descriptions.
“Delivered quickly and packaged nicely, Items exactly as described. Thanks!!”
Books arrived in good condition with easy tracking; overseas shipping took about ten days.
“tracking the package was easy too.”
Delivery was faster than expected during the holiday season.
“Delivery was faster than expected, especially for holiday season!”
Easy purchase with excellent communication, fast delivery, and careful packaging.
“Easy purchase, excellent communication when placing the order, and very fast delivery.”
Bought a second set; books are cute and well liked.
“Love the books theyvare so cute.”
My copy arrived in perfect condition.
“My copy of normal people came in perfect condition!”
Package delivered in perfect condition with regular updates.
“Was delivered in perfect condition to me in the States, with regular updates throughout the process 😄”
Good price and quick delivery; books were brand new.
“I was thrilled with the price and the quick delivery.”
Books arrived intact but shipping updates were missing causing delay.
“we never received any updates on shipping”
Received a survey before the ordered item arrived.
“I’m receiving a survey for an item that hasn’t even reached me yet.”
Excellent price and timely delivery with shipment updates.
“First of all wonderful price.”
Competitively priced, securely packaged books shipped in a timely manner.
“Great all over experience!”
Multiple sets shipped smoothly and quickly without issues.
“every step of the way was smooth, quick and without a hitch.”
Colorful illustrations and exciting stories suitable for young children.
“Just perfect for young kids.”
Slow and problematic shipping but item eventually arrived intact.
“it arrived, and intact.”
Book arrived in impeccable shape but communication could improve.
“received in impeccable shape”
Initial poor packaging bent books, but customer service replaced them.
“they reached out to me and offered to replace my books.”
Great prices and pristine packaging on arrival.
“Great prices, arrived well packed in pristine condition.”
Smooth, timely process with great selection and reasonable prices.
“Great selection of books and definitely reasonable prices.”
Fast delivery and books arrived in excellent condition.
“Fast delivery. Books in excellent condition.”
Books arrived in great condition and service was pleasant.
“My books arrived in great condition.”
Shipment arrived on time as expected.
“Being on time with shipment.”
Quick delivery, good packaging, overall positive experience.
“Quick delivery, great packaging! All around good experience.”
Very affordable set despite higher shipping and exchange charges.
“The book series I ordered was so much more affordable than any other site searched.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
St Stephens Books is an online bookstore that sells printed books directly to consumers. Its e-commerce site lists titles with prices and product details. Customers order through the website and receive physical shipments through standard carriers. The site includes online checkout, accepts common payment methods, and shows shipping options during purchase.