Reviews Analyzed
21
We Collect & Analyze Reviews
St Stephens Books
Experiences & Reviews
St Stephens Books is an online bookseller that lists printed titles for consumers. People searching reviews for St Stephens Books typically look for information about pricing, shipping speed, packaging and product condition, customer service responsiveness, and whether box sets or children’s titles are available. Review-focused searchers often compare shipping costs, delivery tracking and return or replacement handling when evaluating this retailer.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
28d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Customers frequently report helpful, responsive customer service—staff assistance and replacements—though isolated reports point to poor company interactions.
Share of mentions
Strong
6%
💰
Value for money
Many reviewers highlight competitive prices and affordable box-set deals; a minority mention added shipping fees or exchange‑rate adjustments.
Share of mentions
Strong
10%
⚡
User experience
Most reviewers describe smooth ordering, timely delivery and straightforward checkout; a smaller set report delays, missed dates or premature surveys.
Share of mentions
Strong
25%
🔧
Product quality
Reviewers commonly report books arriving in good or pristine condition and matching descriptions; occasional packaging issues have been reported and resolved.
Share of mentions
Strong
22%
📞
Communication
Reports vary: some customers received timely shipment updates and follow-up, while others note missing tracking, late updates or unwanted surveys.
Share of mentions
Mixed
9%
⭐
Overall experience
Overall impressions are positive for most buyers: good value and acceptable condition; a minority experienced shipping or communication problems.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
First of all wonderful price
"First of all wonderful price. I was able to get a full set of classic Paddington Bear for an excellent cost. It was such a blessing to be able to buy..."
Olivia Lynn Hazlerig
Trustpilot
Oct 01, 2025
Featured for: positive price and updates
ordered Aug 30th...
"ordered Aug 30th... shipping was $17.99... as of 2 minutes ago the item hasn't left Maryland.... not exactly happy! ...I order another item on Sept 02..."
Rory Palmer
Trustpilot
Oct 01, 2025
Featured for: detailed shipping delay complaint
Bad packaging, great customer service
"The books were shoved into a too-small box, so my brand new books are bent and wonky. After I posted this review, they reached out to me and offered t..."
customer
Trustpilot
Oct 01, 2025
Featured for: packaging issue then replacement
Very happy!
"Was delivered in perfect condition to me in the St..."
Balaji Udayakumar
Trustpilot
Oct 01, 2025
Featured for: international delivery with updates
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Balaji Udayakumar
trustpilot.com
Oct 01, 2025
Very happy!
Was delivered in perfect condition to me in the St...
S
S Augustyniak
trustpilot.com
Oct 01, 2025
I was thrilled with the price and the…
I was thrilled with the price and the quick delivery. I was a bit skeptical before ordering but th...
D
DOUGLAS WREN
trustpilot.com
Oct 01, 2025
The books arrived in perfect condition
The books arrived in perfect condition, but we never received any...
M
Michael Coon
trustpilot.com
Oct 01, 2025
Dumb company
I’m receiving a survey for an ite...
O
Olivia Lynn Hazlerig
trustpilot.com
Oct 01, 2025
First of all wonderful price
First of all wonderful price. I was able to get a full set of classic Paddington Bear for an excellent cost. It was such a blessing to be able to buy...
L
Linda Kepler
trustpilot.com
Oct 01, 2025
Happy Grandma!
The company competitively priced the set of books I was getting for my grandson. They came securely packaged so that no dam...
P
Patricia Young
trustpilot.com
Oct 01, 2025
Excellent and fast!
I had three sets of books sent to my grandchildren and every step of the way was smooth, quick and without a hitch. Thanks so much for...
G
Georgia Bingham
trustpilot.com
Oct 01, 2025
Amazing Machines Series
The book series features colorful illustrations and exciting stories about...
R
Rory Palmer
trustpilot.com
Oct 01, 2025
ordered Aug 30th...
ordered Aug 30th... shipping was $17.99... as of 2 minutes ago the item hasn't left Maryland.... not exactly happy! ...I order another item on Sept 02...
T
Therese Battipaglia
trustpilot.com
Oct 01, 2025
The Plant Paradox Experience
What made my experience great was receiving my book. One of things to be improved on, is communicating with the consumer, about the st...
c
customer
trustpilot.com
Oct 01, 2025
Bad packaging, great customer service
The books were shoved into a too-small box, so my brand new books are bent and wonky. After I posted this review, they reached out to me and offered t...
A
Avid shopper
trustpilot.com
Oct 01, 2025
Great prices and pristine condition
Great prices, arrived well packed...
L
Liz Casella Johnson
trustpilot.com
Oct 01, 2025
Great variety of books
My books arrived today and I'm thrilled. Everything about the process was smooth and timely. Gr...
K
Kathy Cummings
trustpilot.com
Oct 01, 2025
Fast delivery
Fast delivery. Books i...
H
Holly Patterson
trustpilot.com
Oct 01, 2025
My books arrived in great condition
My books arrived in great condition. The service was really nice....
O
Odilia Bakstein
trustpilot.com
Oct 01, 2025
Being on time with shipment.
...
D
Deanna Breitbarth
trustpilot.com
Oct 01, 2025
Quick delivery
Quick delivery, great packagin...
K
Kimberly Lee
trustpilot.com
Oct 01, 2025
Great deal on outstanding books
The book series I ordered was so much more affordable than any other site searched. You can’t buy that many books individually for the same price I go...
D
Dan Spell
trustpilot.com
Oct 01, 2025
Excellent prices and I received the…
Excellent prices and I received th...
B
Barbara Stoutjesdyk
trustpilot.com
Oct 01, 2025
Happy I found NumberBlock coloring books
Very pleased with the books for my ne...
Conclusion
Reviews indicate St Stephens Books often offers competitive prices and accurate listings, with many customers receiving books in good condition. Multiple reviewers report timely delivery and helpful order updates, though shipping charges and exchange adjustments have been called out in some cases. Communication shows a mixed pattern: several customers praise shipment updates and follow-up replacements, while others experienced missing tracking, delays or inappropriate survey messages. If you’re considering a purchase, check shipping costs and tracking expectations up front and retain order details in case you need customer service for packaging or delivery issues.