Reviewers most often report fast shipping, careful packaging, and products that meet expectations, with several explicitly noting competitive pricing versus larger retailers. Multiple customers describe quick refunds or prompt resolution in some cases, indicating functioning returns for many orders. However, at least one detailed review describes receiving incorrect items, difficulty reaching support, and an unsatisfactory returns experience. Consumers should weigh the generally positive reports on product authenticity, delivery speed, and pricing against that isolated but significant complaint about returns and communication; check the seller’s current return policy and contact options before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Good product selection and delivery but customer service and returns were poor.
“If there are problems with your order, there will be no one to help you.”
Quick shipment, kind service, and authentic product at a fair price.
“excellent product( Tom Ford sunglasses original 100 %)”
Glasses were beautiful with quick shipping and prompt customer service response.
“Quick shipping and great response time with regards to customer service (I had a question post purchase).”
Received Tom Ford sunglasses at a much better price.
“Amazing price compared to NM, Sacks and Nordstrom!”
Most reviewers report fast shipping and timely deliveries; one detailed account describes slow returns and an unresolved service interaction.
Multiple reviewers highlight lower prices versus department stores and call designer frames reasonably priced for the brand.
Customers commonly describe a smooth ordering process and clear website interactions, with several noting fast order processing.
Many reviewers confirm authentic, well‑packaged sunglasses and good build quality; one review reports receiving incorrect items.
Several reviewers praise courteous, helpful support and prompt phone or email responses; one reviewer reports unresponsiveness and rude staff.
Most customers describe positive overall experiences and repeat purchases, though one reviewer reported a negative end‑to‑end experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reasonably priced product with fast, reliable delivery and repeat purchases.
“Great product at a reasonable price.”
Reasonably priced product with fast, reliable delivery and repeat purchases.
“Great product at a reasonable price.”
Tom Ford sunglasses arrived as described; reviewer likes price and selection.
“I love the price point and selection of designer sunglasses offered.”
Tom Ford sunglasses arrived as described; reviewer likes price and selection.
“I love the price point and selection of designer sunglasses offered.”
Reviewer states that it is very good for them.
“Goodgood good is very good for me”
Reviewer states that it is very good for them.
“Goodgood good is very good for me”
Ordered items arrived on time and were uniquely well-made and stylish.
“beautifully designed pieces that feel both unique and high-quality.”
Ordered items arrived on time and were uniquely well-made and stylish.
“beautifully designed pieces that feel both unique and high-quality.”
Boutique-like curation with polished, wearable pieces and a refined vibe.
“Stepani Style has a boutique feel that stands out right away.”
Boutique-like curation with polished, wearable pieces and a refined vibe.
“Stepani Style has a boutique feel that stands out right away.”
Trendy, well-made clothing that fits nicely and offers hassle-free shopping.
“Stepani Style caught my eye with its trendy and well-made pieces.”
Trendy, well-made clothing that fits nicely and offers hassle-free shopping.
“Stepani Style caught my eye with its trendy and well-made pieces.”
Purchased authentic Tom Ford sunglasses with luxurious packaging at reduced price.
“The absolute height of TOM FORD luxury, at a nearly half the price of retail.”
Purchased authentic Tom Ford sunglasses with luxurious packaging at reduced price.
“The absolute height of TOM FORD luxury, at a nearly half the price of retail.”
Trendy, well-made clothing arrived quickly and matched the photos.
“The pieces fit nicely and look just like the photos.”
Trendy, well-made clothing arrived quickly and matched the photos.
“The pieces fit nicely and look just like the photos.”
Glasses were well-made, inexpensive, and delivered in three days.
“Beautiful, well-made glasses at an incredible price—delivered in just three days!”
Glasses were well-made, inexpensive, and delivered in three days.
“Beautiful, well-made glasses at an incredible price—delivered in just three days!”
Sunglasses fit perfectly and look great for the occasion.
“they fit perfect and look great for the occasion!!”
Sunglasses fit perfectly and look great for the occasion.
“they fit perfect and look great for the occasion!!”
Reviewer found great prices, quality products, and very fast service.
“Great price, great products and super fast service - very happy!”
Low prices, good products, and very fast service impressed the buyer.
“Great price, great products and super fast service - very happy!”
Had to return a frame but experienced quick delivery and hassle-free return.
“Quick delivery and hassle free return .”
Quick delivery and a hassle-free return despite needing to return.
“Quick delivery and hassle free return .”
Shades arrived in less than five business days and reviewer loves them.
“They came in less than 5 biz days.”
The customer loves their shades and received them quickly.
“I love my shades.”
Reviewer expresses strong satisfaction, calling it the best.
“Love it. Best”
Customer expresses strong positive sentiment about the purchase.
“Love it. Best”
Reviewer describes the shades as nice.
“Nice shades”
Reviewer briefly compliments the shades as nice.
“Nice shades”
Exchange process was helpful and prompt; reviewer strongly recommends platform.
“They were very helpful in walking me through the process and exceptionally prompt in The actions necessary.”
Helpful, prompt support during an exchange led to a strong recommendation.
“They were very helpful in walking me through the process”
Glasses were great and delivery service was fast.
“GREAT GLASSES AND FAST DELIVERY SERVICE.”
The reviewer praises the glasses and the fast delivery service.
“GREAT GLASSES AND FAST DELIVERY SERVICE.”
Sunglasses arrived within days in beautiful condition and at an amazing price.
“They are beautiful in wonderful condition .”
Sunglasses arrived quickly in excellent condition and at a great price.
“They are beautiful in wonderful condition .”
On-time delivery, low prices, intact packaging, and pristine glasses impressed reviewer.
“glasses are clean and no single scratch”
On-time delivery, low prices, pristine glasses, and easy returns impressed the reviewer.
“glasses are clean and no single scratch”
Wide eyewear selection, good prices, and consistently fast delivery.
“Fantastic array of eyewear to choose from, very well priced, and my purchases always arrive quickly.”
Repeat customer praises the wide selection, good prices, and fast shipping.
“Fantastic array of eyewear to choose from, very well priced, and my purchases always arrive quickly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stepani is an online retailer focused on eyewear and sunglasses, serving consumers who compare designer frames for price, shipping, returns, and customer support. People researching Stepani commonly look for information on product authenticity, delivery times, and how the company handles returns and post‑purchase questions.