Reviewers most often report fast shipping, careful packaging, and products that meet expectations, with several explicitly noting competitive pricing versus larger retailers. Multiple customers describe quick refunds or prompt resolution in some cases, indicating functioning returns for many orders. However, at least one detailed review describes receiving incorrect items, difficulty reaching support, and an unsatisfactory returns experience. Consumers should weigh the generally positive reports on product authenticity, delivery speed, and pricing against that isolated but significant complaint about returns and communication; check the seller’s current return policy and contact options before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Good product selection and delivery but customer service and returns were poor.
“If there are problems with your order, there will be no one to help you.”
Quick shipment, kind service, and authentic product at a fair price.
“excellent product( Tom Ford sunglasses original 100 %)”
Glasses were beautiful with quick shipping and prompt customer service response.
“Quick shipping and great response time with regards to customer service (I had a question post purchase).”
Received Tom Ford sunglasses at a much better price.
“Amazing price compared to NM, Sacks and Nordstrom!”
Most reviewers report fast shipping and timely deliveries; one detailed account describes slow returns and an unresolved service interaction.
Multiple reviewers highlight lower prices versus department stores and call designer frames reasonably priced for the brand.
Customers commonly describe a smooth ordering process and clear website interactions, with several noting fast order processing.
Many reviewers confirm authentic, well‑packaged sunglasses and good build quality; one review reports receiving incorrect items.
Several reviewers praise courteous, helpful support and prompt phone or email responses; one reviewer reports unresponsiveness and rude staff.
Most customers describe positive overall experiences and repeat purchases, though one reviewer reported a negative end‑to‑end experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product was packaged beautifully and delivered on time.
“Packaged beautifully and arrived on time.”
Received Tom Ford sunglasses at a much better price.
“Amazing price compared to NM, Sacks and Nordstrom!”
Returned item and received an immediate refund.
“I returned the item and was immediately given a refund.”
Order arrived quickly and the glasses are beautiful.
“My order came quickly, glasses are beautiful!”
Received the item that was requested.
“I received what I requested”
Sunglasses arrived well packaged and are great quality.
“The item came packaged nicely and the sunglasses are beautiful.”
Bought an aviator and the product quality is excellent.
“quality of the product is awesome”
Great price, fast shipping, and a perfect shopping experience.
“Perfect shopping experience.”
Reviewer describes the collection as beautiful.
“Beautiful collection.”
Reviewer asks the shop to update soon with more exclusives.
“Update soon sell more exclusive”
Quick shipment, kind service, and authentic product at a fair price.
“excellent product( Tom Ford sunglasses original 100 %)”
Excellent eyewear collection offered at affordable prices with fast shipping.
“Excellent collection of eyeware at affordable prices. Super fast shipping.”
Ordered frames and received them in a few days at unbeatable prices.
“unbeatable price points for designer frames.”
Item shipped fast and arrived promptly.
“Fast shipping...item arrived promptly”
Order arrived in a few days and merchandise quality was very good.
“Very good quality of merchandise.”
Glasses were beautiful with quick shipping and prompt customer service response.
“Quick shipping and great response time with regards to customer service (I had a question post purchase).”
Purchased at about half the price and received great glasses.
“This place is legit. I got my persons for half the price I would have paid somewhere else.”
Found glasses online; they arrived quickly, were well packaged, and cheaper.
“The glasses arrived quickly and packaged great so no chance of damage.”
Reviewer had a great experience and confirms the product is genuine.
“Best experience ever.”
Shipping was very fast and telephone support was great.
“very fast shipping, great on the phone.”
Good price, outstanding communications, and prompt shipping led to recommendation.
“their communications and prompt shipping were outstanding.”
Helpful, responsive staff provided information, plus a very good price.
“responds via email promptly provided all required info”
Bought two Omega sunglasses at a good price and quick delivery.
“They were at a good price and delivered in just a couple of days.”
Purchased Tom Ford sunglasses at a reasonable price with fast shipping.
“Purchased Tom Ford sunglasses at the most reasonable price!”
Bought a replacement pair for much less, arriving quickly and as advertised.
“The sunglasses exactly as advertised and they showed up in like two days!”
Sunglasses were authentic and brand new, alleviating initial skepticism.
“were 100% real and in brand new condition.”
Quick email reply and same-day shipping resulted in rapid, flawless delivery.
“emailed me back in less than 12 hrs”
Reliable shipping and great products led to being a repeat buyer.
“Great product with reliable shipping.”
Good price and very good customer service left the reviewer very satisfied.
“very good customer service”
Glasses were perfect, shipped quickly, and were a great item.
“All was perfect with the glasses”
Helpful staff, fast shipping, and authentic products prompted strong recommendation.
“100% original.”
Reviewer loves the style variety, great prices, and excellent service.
“Love the variety of styles!!”
Roberto Cavalli sunglasses arrived much earlier than expected without extra fees.
“ARRIVED 12 DAYS FASTER THEN SUPPOSED”
Fast shipping and well-packaged frames with authenticity documents eased skepticism.
“packaged well with authenticity documents.”
Order arrived on time, product quality was satisfactory, and customer service was excellent.
“felt customer service was excellent”
I sell sunglasses for both men and women that got me to Stepani Style. I love the quality, wide range of products to choose from, prices, and timely deliveries. However, their return policy is such a tedious and horrible exercise. I had ordered a dozen for both men and women in different brands but received nothing close to what I requested. I contacted them, they were unreachable, emailed but no replies. When I finally got one of their attendants, she was unapologetic. She was insolent and offered no solution. Later, I contacted them again and a gentleman responded. He was a bit courteous. I Returned the package and it took me another few weeks before my delivery. This was my first and last business with them. Anyone thinking about them, do it at your own risk. If there are problems with your order, there will be no one to help you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stepani is an online retailer focused on eyewear and sunglasses, serving consumers who compare designer frames for price, shipping, returns, and customer support. People researching Stepani commonly look for information on product authenticity, delivery times, and how the company handles returns and post‑purchase questions.