Reviews Analyzed
21
We Collect & Analyze Reviews
Stepani
Experiences & Reviews
Stepani is an online retailer focused on eyewear and sunglasses, serving consumers who compare designer frames for price, shipping, returns, and customer support. People researching Stepani commonly look for information on product authenticity, delivery times, and how the company handles returns and post‑purchase questions.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
17d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers report fast shipping and timely deliveries; one detailed account describes slow returns and an unresolved service interaction.
Share of mentions
Strong
22%
💰
Value for money
Multiple reviewers highlight lower prices versus department stores and call designer frames reasonably priced for the brand.
Share of mentions
Strong
12%
⚡
User experience
Customers commonly describe a smooth ordering process and clear website interactions, with several noting fast order processing.
Share of mentions
Strong
8%
🔧
Product quality
Many reviewers confirm authentic, well‑packaged sunglasses and good build quality; one review reports receiving incorrect items.
Share of mentions
Strong
28%
📞
Communication
Several reviewers praise courteous, helpful support and prompt phone or email responses; one reviewer reports unresponsiveness and rude staff.
Share of mentions
Strong
8%
⭐
Overall experience
Most customers describe positive overall experiences and repeat purchases, though one reviewer reported a negative end‑to‑end experience.
Share of mentions
Strong
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Gucci Oval Sunglasses
"I sell sunglasses for both men and women that got me to Stepani Style. I love the quality, wide range of products to choose from, prices, and timely deliveries. However, their return policy is such a tedious and horrible exercise. I had ordered a dozen for both men and women in different brands but received nothing close to what I requested. I contacted them, they were unreachable, emailed but no replies. When I finally got one of their attendants, she was unapologetic. She was insolent and offered no solution. Later, I contacted them again and a gentleman responded. He was a bit courteous. I Returned the package and it took me another few weeks before my delivery. This was my first and last business with them. Anyone thinking about them, do it at your own risk. If there are problems with your order, there will be no one to help you.
"
Andrea Norah
Collected.reviews
Nov 15, 2021
Featured for: Highlights returns and poor communication
Edel optics two thumbs up
"Shipment was quick ( via Ups),very kind customer service and most important..."
Mario Bikic
Trustpilot
Oct 01, 2025
Featured for: Praises authentic product, service, price
Quick Shipping, Great Customer Service
"Glasses were beautiful! Quick shipping and great response time with regards to cus..."
Fragrance Lover
Trustpilot
Oct 01, 2025
Featured for: Notes quick shipping and support
I received my beautiful new Tom Ford…
"I received my beautiful new Tom Ford sunglasses! Amazing price compared to NM,..."
Jennifer Stone
Trustpilot
Oct 01, 2025
Featured for: Compares price favorably to retailers
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kay Florio
trustpilot.com
Oct 01, 2025
Love tom ford product and your website
Love tom ford product and your website!...
J
Jennifer Stone
trustpilot.com
Oct 01, 2025
I received my beautiful new Tom Ford…
I received my beautiful new Tom Ford sunglasses! Amazing price compared to NM,...
T
Traci Waugh
trustpilot.com
Oct 01, 2025
I returned the item and was immediately…
I returned the item and was...
D
Denise Brown
trustpilot.com
Oct 01, 2025
My order came quickly! Gorgeous sunnies
My order came quickly,...
M
Michelle Bledsoe
trustpilot.com
Oct 01, 2025
The product was awesome
...
c
customer
trustpilot.com
Oct 01, 2025
The item came packaged nicely and the…
The item came packaged nicely and the sunglasses are...
M
Muner Topelo
trustpilot.com
Oct 01, 2025
Got an aviator for my friend!!
Got an aviator for my friend!!!...
C
Chris Gibson
trustpilot.com
Oct 01, 2025
Perfect shopping experience
Great price, fast shipping, and wife loves the...
D
Diner Siddiki
trustpilot.com
Oct 01, 2025
Beautiful collection.
...
G
GAREGIN Shaqaryan
trustpilot.com
Oct 01, 2025
Update soon sell more exclusive
Update soon sel...
M
Mario Bikic
trustpilot.com
Oct 01, 2025
Edel optics two thumbs up
Shipment was quick ( via Ups),very kind customer service and most important...
L
LenaK.
trustpilot.com
Oct 01, 2025
Great shopping experience
Excellent collection of eyeware at af...
F
Frederick Cox
trustpilot.com
Oct 01, 2025
I placed my order for some frames and…
I placed my order for some frames and within a few days I rec...
M
Mr jimmy lin
trustpilot.com
Oct 01, 2025
Fast shipping...item arrived promptly
Fast shipping...it...
T
Theresa Elliott
trustpilot.com
Oct 01, 2025
Received in a few days.Very good…
Received in a few days.Very...
F
Fragrance Lover
trustpilot.com
Oct 01, 2025
Quick Shipping, Great Customer Service
Glasses were beautiful! Quick shipping and great response time with regards to cus...
w
william cournoyer
trustpilot.com
Oct 01, 2025
This place is legit
This place is legit. I got my persons for half the price...
L
Leslie Hines
trustpilot.com
Oct 01, 2025
These glasses were no longer available…
These glasses were no longer available locally. I found Stepani online. The glasses arrived quickly and packaged great so no chance of da...
C
Carlos Garcia
trustpilot.com
Oct 01, 2025
Best experience ever
Best experience ever. Real product, from manufacturing co...
K
Kurt
trustpilot.com
Oct 01, 2025
very fast shipping
very fast shipping,...
Conclusion
Reviewers most often report fast shipping, careful packaging, and products that meet expectations, with several explicitly noting competitive pricing versus larger retailers. Multiple customers describe quick refunds or prompt resolution in some cases, indicating functioning returns for many orders. However, at least one detailed review describes receiving incorrect items, difficulty reaching support, and an unsatisfactory returns experience. Consumers should weigh the generally positive reports on product authenticity, delivery speed, and pricing against that isolated but significant complaint about returns and communication; check the seller’s current return policy and contact options before purchasing.