Reviews show a majority of buyers experiencing fast shipping, careful packaging and responsive support staff who often resolve issues. Many customers praise the machining and finish of kits, and several state they will buy again. However, a few reviewers report assembly defects, missing or ill-fitting parts and difficulties getting returns or RMAs processed. If you shop with Stirlingkit, inspect parts on arrival, document any fit or damage issues, and confirm the returns/RMA process before purchasing high-cost kits.
Examples from available reviews (Oct 2020 – Feb 2026).
Faulty engine wouldn't run and company failed to provide return assistance.
“Refuse to answer calls or emails.”
Customer service failed to resolve assembly defects and refused a refund.
“This company’s customer service is the worst.”
Martin provided timely, helpful service and the products worked well.
“Martin at service department was very kind and helpful.”
Preorder arrived early with free extras, excellent packaging, and strong communication.
“The price beat the competition and an extra battery was included free.”
Most reviewers describe responsive, helpful support (often naming staff). A few reports cite long delays or refusal to process returns.
Several buyers note competitive pricing or included extras; other reviewers report costly purchases that felt poor value when parts or assembly failed.
Buyers commonly report fast shipping, careful packaging and smooth ordering; some reviews note installation or fit difficulties on specific parts.
Many customers praise machining, fit and running engines; a minority report assembly defects, missing screws or components that did not fit as expected.
Frequent mentions of quick, helpful replies from named agents (e.g., Martin, Mona). Isolated cases describe unanswered emails and slow RMA handling.
Most reviewers report positive purchases, repeat buying intent and satisfactory resolutions; a small set describes unresolved faults and unhappy return outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer enjoys products but requests assembly instructions and a rewards program.
“there’s no assembly instructions”
Received incorrect rotor but customer service arranged a free replacement promptly.
“they would replace it at no cost”
Repeat customer praising great customer service and an excellent helicopter.
“Its my 11th order from Stirlingkit”
Initial communication was slow and delivery took about a month; product acceptable.
“Response time was a bit slow”
Company responded to queries, shipped within promised time, and product works.
“Not a scam”
Return policy requires customers to pay high return shipping and poses risk of loss.
“you’re responsible for return shipping — and it’s not cheap.”
Models were well engineered and delivered timely to the UK.
“Both models were perfect, very well engineered”
Preorder arrived quickly and well packed; customer service was responsive.
“I received the helicopter quickly and in good shape and packed well for shipping.”
Martin was very helpful with parts support; reviewer would buy again.
“Martin at Stirlingkit who was very helpful”
Steam engine was excellent quality and missing parts were promptly sent.
“Excellent quality steam engine”
Received wrong part and defective replacement; customer care was ineffective.
“I ordered an ignition module for glow plugs, instead I received a high voltage module for spar plugs.”
Company reimbursed a currency conversion fee in exchange for a review; product good.
“they agreed to pay conversion charge in return for a trust pilot review”
After-sales support provided step-by-step troubleshooting and resolved starting problems.
“they answered me in detail, step by step, explaining what I should do”
Engine is easy to assemble and runs well; burner control required modification.
“Easy to assemble by carefully following supplied instructions.”
Company offered to supply an assembled crankshaft after fitting difficulties.
“supply me with a completely assembled crankshaft.”
Good price and company resolved initial hardware problems satisfactorily.
“Great price and great resolution to initial hardware iproblems.”
Mona resolved an inoperable electric screwdriver and showed strong customer care.
“Mona took care of my situation”
Building engines is a fun, educational hobby enjoyed with children.
“I found a new hobby - building engines.”
One broken part was replaced after contacting the company.
“they sent the part and I am very happy with the kit.”
Reviewer could not contact the company about missing parts due to site ads.
“I have been trying to contact this Company about missing parts in my v8 kit.”
Advertised free extra battery was not provided and reviewer felt misled.
“they will give you extra battery for free well they are not honest false advertised miss leading.”
Customer service was prompt and helpful; shipping and product quality satisfactory.
“prompt and helpful responses from the support team.”
Martin provided patient, helpful troubleshooting and sent a replacement.
“Martin was very patient and helpful while troubleshooting the issues and helping me get a replacement.”
Service was great and products were excellent.
“Service is Great and Products are super”
Engines are high quality, well packaged, quickly delivered, supportive service.
“I found strilingkit engines are great best value and great to run”
Customer service was helpful and reviewer will continue using them.
“They have been really helpful”
Engines are well-machined and functional; customer service has been responsive.
“constantly impressed with the machining, fit, form and function of the integral components of these engines.”
Communication with Mona was great and orders were successful.
“Great communication with Mona.”
Martin provided timely, helpful service and the products worked well.
“Martin at service department was very kind and helpful.”
Excellent, honest customer service; reviewer would purchase from them again.
“I would genuinely recommend Stirlingkit for their excellent customer service.”
Customer service failed to resolve assembly defects and refused a refund.
“This company’s customer service is the worst.”
Martin promptly assisted with a broken part and provided good service.
“Martin got right on it .”
First purchase was fantastic with high quality, fast shipping, and quick support.
“I bought the RETROL SE-02 kit and must say the quality is amazing.”
Ordered RC helicopter and received it in seven days in good condition.
“Ordered rc helo and received it in 7 days.”
Customer service (Mona) provided needed part information and assistance.
“Mona provided me with the information I needed”
Martin replied within hours and managed shipment to Germany effectively.
“Took a few hours only to get an answer.”
Preorder arrived early with free extras, excellent packaging, and strong communication.
“The price beat the competition and an extra battery was included free.”
Customer service responded timely and answered questions completely.
“Customer service is top notch”
Reviewer mentioned customer service without further details.
“Customer service”
Free upgrade parts improved priming, though some fitment required user adjustments.
“The new parts make priming much easier.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stirlingkit operates as a specialist online shop for hobbyist engine kits and model components, offering small-scale internal-combustion and related model kits, spare parts and accessories through a direct web store. People researching Stirlingkit commonly look for information about kit fit, machining quality, parts availability and support options.