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We Collect & Analyze Reviews

Storz & Bickel
Experiences & Reviews

Storz & Bickel is a German manufacturer of desktop and portable vaporizers used in medical and consumer markets. The brand is associated with models such as the Volcano, Mighty, Crafty and Venty and is frequently discussed in the context of warranty handling, repairs and device longevity. Consumers researching Storz & Bickel commonly look for information on product durability, warranty/RMA policies, and service response times.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 38%
Latest Review 29d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Many customers report inconsistent warranty and RMA handling: some received fast replacements, others report denials and long delays.

Share of mentions
20%
Weak
💰

Value for money

Multiple reviewers call products expensive given reported failures; common complaints include high repair fees and repeat replacements.

Share of mentions
11%
Weak
⚡

User experience

Users report mixed device reliability: some note long service life, while others report error codes, short battery life, and burnt smells.

Share of mentions
13%
Mixed
🔧

Product quality

Reports contrast long-lasting units and upgraded replacements with frequent hardware faults, heating-element failures and battery problems.

Share of mentions
18%
Weak
📞

Communication

Communication is often criticized: reviewers describe generic auto-replies, slow or no responses, confusing ticketing and missed cancellations.

Share of mentions
15%
Weak
⭐

Overall experience

Overall impressions are split: several customers praise quick, thorough RMAs and replacements, but many describe unresolved or frustrating warranty cases.

Share of mentions
23%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
Jacob
trustpilot.com Oct 01, 2025

The RMA process from Storz and Bickel…

The RMA process from Storz and Bickel is appalling. My Venty has been problematic from the start - from short battery life to error 04 and now doing v...

C
Charlie B
trustpilot.com Oct 01, 2025

This is rubbish

This is rubbish! I have now bought and thrown away 2 of them! The Crafty + ony lasted 2 years, and only u...

T
Tino Dzimba
trustpilot.com Oct 01, 2025

Not sure what issues people are having…

Not sure what issues people are having with returning their vaporiser. I bought the Venty and had the eo4 error, i began the RMA process and actually...

D
Demian Ismael Flores Velasco
trustpilot.com Oct 01, 2025

I’ve owned almost every product from…

I’ve owned almost every product from Storz & Bickel, but when my Venty developed a factory error (E04) still under warranty, I was denied support both...

P
Paul
trustpilot.com Oct 01, 2025

I'm really surprised at the negative…

I'm really surprised at the negative reviews on here, I've had great experiences with them. I've got a mighty plus and a venty (and an old volcano). T...

M
Michael Longo
trustpilot.com Oct 01, 2025

Storz & Bickel fake warranty

After a short time my Storz & Bickel volcano stopped working. I purchased it from 'Planet of the Vapes'. I initially like the vaporizer but it stopped...

P
Paul
trustpilot.com Oct 01, 2025

Do not buy from this company, you will regret it if you have to deal with them.

Do not buy from this company, find another way, its not hard. I have a fault and it is impossible to get it sorted. They only use a robot email servic...

T
Tristan
trustpilot.com Oct 01, 2025

If you're into the taste of melted plastic, Storz & Bickel is a great choice.

bought a vaporizer for €300, it arrived defective and immediately gave off a strong burnt plastic smell when used. I sent it in for RMA/service, and t...

M
Mister Zed
trustpilot.com Oct 01, 2025

Dear Jurgen Bickel

Edited and updated review since posting 12/07/25: I received a new Storz & Bickel medically certified devices as an act of "goodwill". Based on this,...

F
Frederik
trustpilot.com Oct 01, 2025

I placed an order and received no…

I placed an order and received no updates for 9 days. After getting no response, I requested a cancellation—only for the order to be shipped anyway, c...

N
NICK
trustpilot.com Oct 01, 2025

A*shole company like apple

A*shole company like apple. Not content with hugely over charging for cheaply made plastic devices, if you damage it they will ask for the retail pric...

d
dave jackson
trustpilot.com Oct 01, 2025

Amazing service

Amazing service I must admit when I have had a problem with one or other of their products they quickly resolved the ptobl. Efficiency and servic...

L
Le Toxair
trustpilot.com Oct 01, 2025

Horrible customer service

Horrible customer service, sub par, expensi...

J
John Mac
trustpilot.com Oct 01, 2025

Sad to see a bunch of bad reviews

Sad to see a bunch of bad reviews; I've had a great experience with the Venty. That is all I can speak for....

m
marcus o'sullivan
trustpilot.com Oct 01, 2025

I bought a mighty medic +/ Scammers

I bought a mighty medic +, it then broke with a err004 code, I registered the product and initiated a warranty claim, they said they would give me a r...

D
DJ23
trustpilot.com Oct 01, 2025

Fantastic service

I was very happy with my Mighty+. It's an expensive piece of equipment and therefore I cleaned it quite often, exactly like their own video suggests....

K
Karol
trustpilot.com Oct 01, 2025

A typical German company that cheats…

A typical German company that cheats its customers, the device I bought from them does not work properly, I sent the device back for complaint an...

H
Hope Tiktin
trustpilot.com Oct 01, 2025

If you’re a millionaire 10 times over and want to chance it go ahead but you’re gonna lose your money

If you wanna throw out at least $240 out of the window, go ahead but don’t trust this company. They are malicious. They lie saying that you should ini...

S
Stuart
trustpilot.com Oct 01, 2025

One of the best companies I ever dealt…

One of the best companies I ever dealt with. Their devices are great. I had an error code come up on my Mighty, still under warranty. Initiated an RMA...

M
Miguel Sayanda
trustpilot.com Oct 01, 2025

Manufacturing faulty unit and no responsability for it!!

They replaced my faulty Crafty with another faulty unit and now refuse to replace it because it´s not on warranty! Very disapointting customer service...

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Conclusion

Reviews for Storz & Bickel show a clear split: several customers describe rapid, full replacements and helpful RMA outcomes, while many others report denied warranties, slow responses and recurring hardware faults. Common technical issues in the reviews include error codes, short battery life and heating-element problems; some customers also report repair fees or customs-related delays. If you consider a purchase, register your product and document faults (video/photo) before contacting service; reviewers who included video evidence reported faster RMA acceptance. Check warranty terms and local distributor policies up front and keep copies of correspondence and receipts to reduce risk during claims.