Reviews tend to fall into two tracks: quick warranty replacements and fast RMA turnarounds, or denied claims, steep repair quotes, and support that’s hard to reach. Several people describe devices failing after about one to two years, with error messages on portable models. Some also mention new units arriving defective or giving off a burnt-plastic smell on first use. Communication issues include missing order updates and promotions that didn’t come through.
Examples from available reviews (Dec 2021 – Mar 2026).
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
New unit arrived defective and emitted a burnt plastic smell.
“it arrived defective and immediately gave off a strong burnt plastic smell when used.”
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Many reviewers describe RMAs handled quickly, sometimes the same day or within one day, with full replacements. Just as often, others describe warranty claims getting blocked, repairs refused, or replacement offers priced close to retail. When service goes well, reviewers say they receive upgraded or complete replacement units fast.
Many complaints focus on repair quotes that come close to, or match, the retail price, along with requests to pay for return shipping. A smaller group calls the products expensive but says the performance feels worth it. Negative reviews repeatedly mention unexpected repair or return fees.
Positive comments point to quick heat-up and a cleaner inhalation experience. Some users say their devices run reliably for many months. These usage-focused positives show up less often than service and failure complaints, but they appear across multiple reviews.
Repeated negative reports mention units failing after about one to two years, ongoing error codes, and defective new arrivals with a burnt-plastic smell. Several reviewers say they replaced or threw away multiple units for the same issues. A minority report devices that run for a long time and perform strongly at first.
Common complaints include slow order updates, cancellations that weren’t acted on, and trouble reaching a real support agent. A few reviewers describe getting return labels right away and clear RMA steps. Several comments also mention promotion problems, such as promised giveaways that never arrived.
Experiences split sharply between quick, helpful warranty results and frustrating, expensive repair routes. Negative accounts most often point to denied guarantees, high repair costs, and weak contact, while positive ones highlight rapid replacements and responsive RMAs. This gap drives overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Two Mighty units developed error 4 after warranty expired.
“I bought 2 mightys and both day error 4”
Two Mighty units developed error 4 after warranty expired.
“I bought 2 mightys and both day error 4”
Manufacturer claims product discontinued and won't accept returns for repair.
“they are saying they don’t manufacture it anymore so it can’t be sent back”
Manufacturer claims product discontinued and won't accept returns for repair.
“they are saying they don’t manufacture it anymore so it can’t be sent back”
Product is a bit expensive but heats fast and feels cleaner.
“A bit expensive but very fast for hotter and the more clean for the lungs.”
Product is a bit expensive but heats fast and feels cleaner.
“A bit expensive but very fast for hotter and the more clean for the lungs.”
Crafty had poor battery life and repair quoted at €154 under warranty.
“It was still under warranty but S and B wanted €154 to repair it”
Crafty had poor battery life and repair quoted at €154 under warranty.
“It was still under warranty but S and B wanted €154 to repair it”
Venty was replaced seamlessly under warranty and service was helpful.
“I was seamlessly given one as a replacement.”
Venty was replaced seamlessly under warranty and service was helpful.
“I was seamlessly given one as a replacement.”
RMA process was prompt and resulted in a quick replacement.
“I opened a RMA, received a free return label almost immediately”
RMA process was prompt and resulted in a quick replacement.
“I opened a RMA, received a free return label almost immediately”
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
Customer service made warranty claim difficult and unhelpful.
“They are just making it awkward to avoid repairing it.”
Customer service made warranty claim difficult and unhelpful.
“They are just making it awkward to avoid repairing it.”
Service offered replacement at near-retail price after failure.
“the only option is to replace it for €298.”
Service offered replacement at near-retail price after failure.
“the only option is to replace it for €298.”
Devices are high quality but returns service can be slow.
“The returns service can be slow”
Devices are high quality but returns service can be slow.
“The returns service can be slow”
Warranty claim rejected for alleged massive force; reviewer repaired it themselves.
“the guarantee was rejected due to massive force i used.”
Warranty claim rejected for alleged massive force; reviewer repaired it themselves.
“the guarantee was rejected due to massive force i used.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
After-sales service was superb and produced a replacement Mighty+.
“The after sales service has been superb for me.”
After-sales service was superb and produced a replacement Mighty+.
“The after sales service has been superb for me.”
RMA process was appalling and customer service unhelpful.
“The RMA process from Storz and Bickel is appalling.”
Crafty+ units failed after about two years, causing frustration.
“I have now bought and thrown away 2 of them!”
Customer service was helpful and provided a timely replacement.
“Customer service were very helpful and understanding”
Warranty claim denied and repair quoted at €385, very disappointing.
“I was denied support both by the manufacturer and the local distributor in Argentina.”
Customer service quickly replaced faulty units after warranty claims.
“instantly sent me a new vape that arrived within days”
Warranty process required return at customer's expense and felt unreliable.
“They sent me a defective unit then expected me to pay to ship it back”
Impossible to reach human support; warranty issues unresolved.
“they will just send you round in circles even though your product is under warranty”
New unit arrived defective and emitted a burnt plastic smell.
“it arrived defective and immediately gave off a strong burnt plastic smell when used.”
After poor RMA experiences, company issued a goodwill replacement device.
“I received a new Storz & Bickel medically certified devices as an act of "goodwill".”
Order shipped despite cancellation request and no customer communication.
“I placed an order and received no updates for 9 days.”
Company overcharges and demands retail price for repairs.
“they will ask for the retail price for a repair”
Problems were quickly resolved and service was efficient.
“Amazing service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Storz & Bickel is a German maker of desktop and portable vaporizers for herbal and medical use. Its lineup includes desktop units such as the Volcano and portable models like the Mighty, Crafty, and related variants. The company sells replacement parts, accessories, and service support through regional distributors and direct channels. It publishes technical details and product specs on its website and in official product manuals.