Reviews for Storz & Bickel show a clear split: several customers describe rapid, full replacements and helpful RMA outcomes, while many others report denied warranties, slow responses and recurring hardware faults. Common technical issues in the reviews include error codes, short battery life and heating-element problems; some customers also report repair fees or customs-related delays. If you consider a purchase, register your product and document faults (video/photo) before contacting service; reviewers who included video evidence reported faster RMA acceptance. Check warranty terms and local distributor policies up front and keep copies of correspondence and receipts to reduce risk during claims.
Examples from available reviews (Dec 2021 – Feb 2026).
Sent back faulty device and received a complete new replacement.
“They send me a complete new piece! With new accessoires and all!”
Warranty process required return at customer's expense and felt unreliable.
“They sent me a defective unit then expected me to pay to ship it back”
After poor RMA experiences, company issued a goodwill replacement device.
“I received a new Storz & Bickel medically certified devices as an act of "goodwill".”
RMA was fast and replaced unit with an upgraded model quickly.
“They sent me an upgraded version the Mighty +”
Many customers report inconsistent warranty and RMA handling: some received fast replacements, others report denials and long delays.
Multiple reviewers call products expensive given reported failures; common complaints include high repair fees and repeat replacements.
Users report mixed device reliability: some note long service life, while others report error codes, short battery life, and burnt smells.
Reports contrast long-lasting units and upgraded replacements with frequent hardware faults, heating-element failures and battery problems.
Communication is often criticized: reviewers describe generic auto-replies, slow or no responses, confusing ticketing and missed cancellations.
Overall impressions are split: several customers praise quick, thorough RMAs and replacements, but many describe unresolved or frustrating warranty cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service was horrible and products are expensive.
“Horrible customer service”
Venty has worked well for over eight months for this reviewer.
“I've had it for 8+ months; still going strong.”
Warranty refund/replacement promised but not delivered and money withdrawn.
“1 months later not replaced, no refund and money has been withdrawn from my account.”
Sent back faulty device and received a complete new replacement.
“They send me a complete new piece! With new accessoires and all!”
Device did not work properly and the complaint remained unresolved.
“the device I bought from them does not work properly”
RMA process locked the reviewer out and warranty claim failed.
“They will lock you out and say it’s your fault”
RMA was fast and replaced unit with an upgraded model quickly.
“They sent me an upgraded version the Mighty +”
Replacement unit also faulty and company refused further warranty support.
“They replaced my faulty Crafty with another faulty unit and now refuse to replace it”
Generally speaking, my operation was straightforward and rather painless from start to finish.
After giving a few details about my desktop computer, I was provided with an estimate as well as a pre-paid shipping label, which I utilized to package and ship my VOLCANO HYBRID PC to the address provided.
It took less than a week to get paid for the precise amount that had been specified, with no complications or unpleasant surprises.
Anyone looking for high-quality services at a reasonable price should strongly consider the Storz&Bickel firm, and they will be the ones who acquire any future desktop accessories that I may require in the future, according to my strong suggestion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Storz & Bickel is a German manufacturer of desktop and portable vaporizers used in medical and consumer markets. The brand is associated with models such as the Volcano, Mighty, Crafty and Venty and is frequently discussed in the context of warranty handling, repairs and device longevity. Consumers researching Storz & Bickel commonly look for information on product durability, warranty/RMA policies, and service response times.