Reviews tend to fall into two tracks: quick warranty replacements and fast RMA turnarounds, or denied claims, steep repair quotes, and support that’s hard to reach. Several people describe devices failing after about one to two years, with error messages on portable models. Some also mention new units arriving defective or giving off a burnt-plastic smell on first use. Communication issues include missing order updates and promotions that didn’t come through.
Examples from available reviews (Dec 2021 – Mar 2026).
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
New unit arrived defective and emitted a burnt plastic smell.
“it arrived defective and immediately gave off a strong burnt plastic smell when used.”
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Many reviewers describe RMAs handled quickly, sometimes the same day or within one day, with full replacements. Just as often, others describe warranty claims getting blocked, repairs refused, or replacement offers priced close to retail. When service goes well, reviewers say they receive upgraded or complete replacement units fast.
Many complaints focus on repair quotes that come close to, or match, the retail price, along with requests to pay for return shipping. A smaller group calls the products expensive but says the performance feels worth it. Negative reviews repeatedly mention unexpected repair or return fees.
Positive comments point to quick heat-up and a cleaner inhalation experience. Some users say their devices run reliably for many months. These usage-focused positives show up less often than service and failure complaints, but they appear across multiple reviews.
Repeated negative reports mention units failing after about one to two years, ongoing error codes, and defective new arrivals with a burnt-plastic smell. Several reviewers say they replaced or threw away multiple units for the same issues. A minority report devices that run for a long time and perform strongly at first.
Common complaints include slow order updates, cancellations that weren’t acted on, and trouble reaching a real support agent. A few reviewers describe getting return labels right away and clear RMA steps. Several comments also mention promotion problems, such as promised giveaways that never arrived.
Experiences split sharply between quick, helpful warranty results and frustrating, expensive repair routes. Negative accounts most often point to denied guarantees, high repair costs, and weak contact, while positive ones highlight rapid replacements and responsive RMAs. This gap drives overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service was horrible and products are expensive.
“Horrible customer service”
Venty has worked well for over eight months for this reviewer.
“I've had it for 8+ months; still going strong.”
Warranty refund/replacement promised but not delivered and money withdrawn.
“1 months later not replaced, no refund and money has been withdrawn from my account.”
Sent back faulty device and received a complete new replacement.
“They send me a complete new piece! With new accessoires and all!”
Device did not work properly and the complaint remained unresolved.
“the device I bought from them does not work properly”
RMA process locked the reviewer out and warranty claim failed.
“They will lock you out and say it’s your fault”
RMA was fast and replaced unit with an upgraded model quickly.
“They sent me an upgraded version the Mighty +”
Replacement unit also faulty and company refused further warranty support.
“They replaced my faulty Crafty with another faulty unit and now refuse to replace it”
Generally speaking, my operation was straightforward and rather painless from start to finish.
After giving a few details about my desktop computer, I was provided with an estimate as well as a pre-paid shipping label, which I utilized to package and ship my VOLCANO HYBRID PC to the address provided.
It took less than a week to get paid for the precise amount that had been specified, with no complications or unpleasant surprises.
Anyone looking for high-quality services at a reasonable price should strongly consider the Storz&Bickel firm, and they will be the ones who acquire any future desktop accessories that I may require in the future, according to my strong suggestion.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Storz & Bickel is a German maker of desktop and portable vaporizers for herbal and medical use. Its lineup includes desktop units such as the Volcano and portable models like the Mighty, Crafty, and related variants. The company sells replacement parts, accessories, and service support through regional distributors and direct channels. It publishes technical details and product specs on its website and in official product manuals.