Reviews for Storz & Bickel show a clear split: several customers describe rapid, full replacements and helpful RMA outcomes, while many others report denied warranties, slow responses and recurring hardware faults. Common technical issues in the reviews include error codes, short battery life and heating-element problems; some customers also report repair fees or customs-related delays. If you consider a purchase, register your product and document faults (video/photo) before contacting service; reviewers who included video evidence reported faster RMA acceptance. Check warranty terms and local distributor policies up front and keep copies of correspondence and receipts to reduce risk during claims.
Examples from available reviews (Dec 2021 – Feb 2026).
Sent back faulty device and received a complete new replacement.
“They send me a complete new piece! With new accessoires and all!”
Warranty process required return at customer's expense and felt unreliable.
“They sent me a defective unit then expected me to pay to ship it back”
After poor RMA experiences, company issued a goodwill replacement device.
“I received a new Storz & Bickel medically certified devices as an act of "goodwill".”
RMA was fast and replaced unit with an upgraded model quickly.
“They sent me an upgraded version the Mighty +”
Many customers report inconsistent warranty and RMA handling: some received fast replacements, others report denials and long delays.
Multiple reviewers call products expensive given reported failures; common complaints include high repair fees and repeat replacements.
Users report mixed device reliability: some note long service life, while others report error codes, short battery life, and burnt smells.
Reports contrast long-lasting units and upgraded replacements with frequent hardware faults, heating-element failures and battery problems.
Communication is often criticized: reviewers describe generic auto-replies, slow or no responses, confusing ticketing and missed cancellations.
Overall impressions are split: several customers praise quick, thorough RMAs and replacements, but many describe unresolved or frustrating warranty cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Company ran giveaways and competitions but did not follow through.
“They do fake giveaways and competitions they don’t follow through on.”
Two Mighty units developed error 4 after warranty expired.
“I bought 2 mightys and both day error 4”
Two Mighty units developed error 4 after warranty expired.
“I bought 2 mightys and both day error 4”
Manufacturer claims product discontinued and won't accept returns for repair.
“they are saying they don’t manufacture it anymore so it can’t be sent back”
Manufacturer claims product discontinued and won't accept returns for repair.
“they are saying they don’t manufacture it anymore so it can’t be sent back”
Product is a bit expensive but heats fast and feels cleaner.
“A bit expensive but very fast for hotter and the more clean for the lungs.”
Product is a bit expensive but heats fast and feels cleaner.
“A bit expensive but very fast for hotter and the more clean for the lungs.”
Crafty had poor battery life and repair quoted at €154 under warranty.
“It was still under warranty but S and B wanted €154 to repair it”
Crafty had poor battery life and repair quoted at €154 under warranty.
“It was still under warranty but S and B wanted €154 to repair it”
Venty was replaced seamlessly under warranty and service was helpful.
“I was seamlessly given one as a replacement.”
Venty was replaced seamlessly under warranty and service was helpful.
“I was seamlessly given one as a replacement.”
RMA process was prompt and resulted in a quick replacement.
“I opened a RMA, received a free return label almost immediately”
RMA process was prompt and resulted in a quick replacement.
“I opened a RMA, received a free return label almost immediately”
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
One-day RMA and fast replacement demonstrated efficient service.
“My RMA took just one day.”
Customer service made warranty claim difficult and unhelpful.
“They are just making it awkward to avoid repairing it.”
Customer service made warranty claim difficult and unhelpful.
“They are just making it awkward to avoid repairing it.”
Service offered replacement at near-retail price after failure.
“the only option is to replace it for €298.”
Service offered replacement at near-retail price after failure.
“the only option is to replace it for €298.”
Devices are high quality but returns service can be slow.
“The returns service can be slow”
Devices are high quality but returns service can be slow.
“The returns service can be slow”
Warranty claim rejected for alleged massive force; reviewer repaired it themselves.
“the guarantee was rejected due to massive force i used.”
Warranty claim rejected for alleged massive force; reviewer repaired it themselves.
“the guarantee was rejected due to massive force i used.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
Crafty+ failed after two years and repair costs approached retail price.
“I bought a crafty + it stopped working after 2 years and they want next to retail price to repair.”
After-sales service was superb and produced a replacement Mighty+.
“The after sales service has been superb for me.”
After-sales service was superb and produced a replacement Mighty+.
“The after sales service has been superb for me.”
RMA process was appalling and customer service unhelpful.
“The RMA process from Storz and Bickel is appalling.”
Crafty+ units failed after about two years, causing frustration.
“I have now bought and thrown away 2 of them!”
Customer service was helpful and provided a timely replacement.
“Customer service were very helpful and understanding”
Warranty claim denied and repair quoted at €385, very disappointing.
“I was denied support both by the manufacturer and the local distributor in Argentina.”
Customer service quickly replaced faulty units after warranty claims.
“instantly sent me a new vape that arrived within days”
Warranty process required return at customer's expense and felt unreliable.
“They sent me a defective unit then expected me to pay to ship it back”
Impossible to reach human support; warranty issues unresolved.
“they will just send you round in circles even though your product is under warranty”
New unit arrived defective and emitted a burnt plastic smell.
“it arrived defective and immediately gave off a strong burnt plastic smell when used.”
After poor RMA experiences, company issued a goodwill replacement device.
“I received a new Storz & Bickel medically certified devices as an act of "goodwill".”
Order shipped despite cancellation request and no customer communication.
“I placed an order and received no updates for 9 days.”
Company overcharges and demands retail price for repairs.
“they will ask for the retail price for a repair”
Problems were quickly resolved and service was efficient.
“Amazing service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Storz & Bickel is a German manufacturer of desktop and portable vaporizers used in medical and consumer markets. The brand is associated with models such as the Volcano, Mighty, Crafty and Venty and is frequently discussed in the context of warranty handling, repairs and device longevity. Consumers researching Storz & Bickel commonly look for information on product durability, warranty/RMA policies, and service response times.