Many reviewers say their treatment worked and praise the staff, check-ups, and final results. A large block of complaints describes the company closing suddenly, support going silent, and refunds not being paid. Several customers say aligners or retainers failed, broke, or never arrived. Some reviews also allege serious clinical harm and the loss of follow-up care.
Examples from available reviews (Nov 2021 – Feb 2026).
Paid for full treatment but never received aligners and company disappeared.
“I never got the aligners after paying for the full treatment in advance.”
Claims of permanent bone loss and no response from the company.
“I have permanent bone loss as a result of the company’s unsafe practice”
Team and process were excellent and highly recommended by customer.
“The team and the process has been amazing!”
Regular check-ups, included refinements, and effective results satisfied customer.
“Whenever I had questions they were answered fully and patiently.”
Some reviewers describe attentive care with regular check-ups and refinements included during treatment. Others mention lost moulds, being charged again, and then getting no response. Most negative reviews focus on service stopping suddenly and follow-up disappearing.
Many customers say they paid in full but did not get completion or refunds. A smaller group calls it good value when treatment finished and results met expectations. The main value complaint is losing money because delivery was incomplete or the company became insolvent.
Positive reviews point to easy onboarding, a smooth treatment journey, and clear communication from staff. Negative reviews describe emails bouncing, access being blocked, and missing shipments that disrupted care. Overall, reviewers split between a seamless remote process and a sudden breakdown in service.
Many complaints say the aligners did not move teeth, retainers broke or deteriorated, and teeth relapsed after treatment stopped. Some reviewers report results that matched the plan and held up over time. Several allege serious harm, including bite damage and bone loss.
Many reviewers describe communication going silent, with bounced emails, no phone contact, and accounts closed. Some say they received prompt, helpful replies and responsive staff during treatment. The main issue is losing all contact when trying to resolve problems.
Reviews split between fully successful treatment with supportive staff and abrupt failure marked by non-delivery and no refunds. Negative accounts center on interrupted care, financial loss, and unresolved clinical problems. Positive accounts stress effective results and helpful service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Paid for full treatment but never received aligners and company disappeared.
“I never got the aligners after paying for the full treatment in advance.”
Company closed down and customer cannot get refund or contact them.
“How do I get my money back???”
Paid extra but couldn't contact company for replacement retainers.
“Took my money and never got my next set of retainers”
Paid extra for treatment but received no support or follow-up.
“Paid extra for additional treatment when the first set didn't fully straighten my teeth.”
Service was simple to use and produced satisfying results.
“Straight My Teeth was so simple to use”
Company closed and unresponsive, leaving retainers broken and teeth relapsing.
“Got no ongoing support and my teeth are going back to normal.”
Emails bounce and customer cannot get any response or assistance.
“Every time I email I get an email bounce back saying No connection could be made because the target computer actively refused it.”
Aligners failed to straighten teeth and retainer snapped, with no response.
“My first set of aligners didn’t work”
Paid full treatment but treatment incomplete and company stopped responding.
“I NEVER got any money back when they never completed the treatment”
Treatment partially improved teeth but company closed before completion.
“Half a job!”
Poor communication and broken retainers with no way to contact company.
“Emails bouncing back, no phone number”
Paid full amount but company went bust and provided no refund.
“It was months later I learned they had gone bust.”
Company was unresponsive to emails, very poor service.
“Shocking unresponsive to emails bag of nails”
Wore aligners for months but saw no improvement and got no response.
“Wore my aligners for the entire duration (around 6 months) and there was 0 results.”
Paid £700 but received poorly fitting aligners and no further communication.
“they took £700 from my account and just sent the first sets which was horribly fitted.”
Teeth relapsed after stopping retainers and company stopped responding.
“I've sent them couple e-mails and still nothing.”
Refinement moulds were lost, customer charged again and then ignored.
“I then had to pay for more material. Then I wasn’t getting replies !”
Received treatment but retainers broke and replacement aligners never arrived.
“they sent out new aligners......they didnt turn up.”
Paid for night aligners and then experienced no communication or delivery.
“No communication, no email response, nothing.”
Treatment was good but company stopped responding about replacement retainers.
“I was meant to be sent a new set of retainers and now no answer from them.”
Final results did not match projections and company demanded extra payment.
“my teeth did not end up like my "projected results".”
Retainers declined in quality, teeth moved and company deleted my account.
“Due to very poor retainers, my teeth have moved so I am very disappointed and I would not recommend it at all.”
Company closed my account and then ignored requests for treatment records.
“they are closing my account with them. Overnight access was denied”
Claims of permanent bone loss and no response from the company.
“I have permanent bone loss as a result of the company’s unsafe practice”
Company stopped replying and failed to provide complaint procedures or professional details.
“Terrible when things go wrong and stop replying to messages on my account.”
After research, customer was pleased with service and final results.
“I have been really pleased with the service and results.”
Treatment allegedly ruined bite and company refused responsibility.
“My bite has been ruined by this company.”
Friendly team and helpful service resulted in great-looking teeth.
“Straight teeth direct have been brilliant on my journey to straighter teeth”
Team and process were excellent and highly recommended by customer.
“The team and the process has been amazing!”
Service was excellent and customer very satisfied with treatment.
“Amazing service from straight teeth direct.”
Regular check-ups, included refinements, and effective results satisfied customer.
“Whenever I had questions they were answered fully and patiently.”
Reviewer warns others to avoid the company and see a local dentist.
“Avoid this company, trust me.”
Great service, responsive help with moulds, and effective results.
“Great service from start to finish.”
Customer very happy and confident after choosing the treatment.
“I feel 100% confident now when I smile!”
Posted a short video giving feedback on treatment.
“C’est une petite vidéo pour vous faire un retour sur mon traitement.”
Excellent care, attention, and friendly staff produced great results.
“Start to finish this company has given me 100% and have felt like their only customer.”
Overall effective treatment and communicative staff despite minor delays.
“it has worked incredibly well, and the results absolutely worthwhile”
Very happy with final result and recommends the treatment.
“I’m so happy with my final result”
Customer service was great and aligners were received on time.
“Customer service was great and any questions and concern were always addressed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Straight My Teeth offers clear-aligner orthodontic treatment to straighten teeth. It provides custom removable aligners and retainers for after treatment. Patients get a treatment plan and receive aligners in stages based on dental impressions or scans. Dental professionals typically review and approve the tooth-movement plan.