Some customers say their international orders arrived on time, well packed, and authentic. Many others describe parcels that never showed up, weeks-long delays, and refunds refused or given only as store credit. Several reviewers mention damaged, contaminated, or expired items and allergic reactions. Overall, reviews split between smooth deliveries and major service failures.
Examples from available reviews (Nov 2021 – Feb 2026).
Order arrived in two weeks; reviewer satisfied with packaging and price.
“I received my goods on 14th Feb”
Order not delivered after nine weeks and no refund received.
“I still haven’t received my order from Stylevana”
Received oxidized serum and claim was rejected due to reporting window.
“the serum was dark orange/brown, clearly oxidized”
Payment taken but order not shipped and support requested CVV details.
“they started demanding that I send all my card details, including the security code (CVV), by email.”
Many reviewers report orders that never arrived or arrived weeks late. Several describe lost parcels, canceled shipments, and refund requests denied or issued only as store credit. A smaller group reports large orders that shipped and delivered successfully.
Several customers point to low prices, good deals, and packaging that feels worth the cost. Fewer reviews mention checkout prices changing, including one reported pricing glitch. When refunds came as store credit, some questioned the value once returns or replacements were needed.
Some customers say their orders didn’t appear in their accounts even though the bank showed payment, and that canceling was difficult. Multiple reviews mention long processing times, status updates that stopped, and tracking that didn’t match across sources. A minority describe clear tracking and orders handled smoothly.
Several reviewers report items arriving damaged, contaminated, or expired, including oxidized serums, moldy pencils, broken seals, and spills. A few mention allergic reactions and say their claims were rejected due to reporting windows or return rules. Other shoppers say products arrived genuine and worked as expected.
Many reviewers describe automated, template-style replies, slow responses, and no early notice when items were out of stock or delayed. A small number praise quick, helpful support. One review alleges the company asked for full card details, including the CVV, by email.
Reviews show a sharp split between high-rated orders that completed and low-rated complaints about non-delivery and refunds. Positive comments focus on intact packaging, timely shipping, and products that seem authentic. Negative comments focus on unresolved problems, alleged fake tracking, and support that stayed unresponsive or scripted.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order took 19 days but arrived intact and products were genuine.
“Total delivery time: 19 days”
Received oxidized serum and claim was rejected due to reporting window.
“the serum was dark orange/brown, clearly oxidized”
Order never received; reviewer labels the company a scam.
“Scam - never received my order. Do not use”
Allergic reaction occurred and company refused refund for opened products.
“they don't offer me refund or any other solutions.”
Parcel not received after more than a month.
“It’s been more than a month but I haven’t received my parcel.”
Received oxidized serum and claim rejected due to reporting window.
“the serum was dark orange/brown, clearly oxidized”
Order arrived in two weeks; reviewer satisfied with packaging and price.
“I received my goods on 14th Feb”
Fast delivery and quick responses, but product arrived with broken seal.
“arrived with a broken seal.”
Order not visible on account despite bank confirmation and no response.
“it said that I didn’t place any orders MIND U even my bank has confirmation”
Received wrong goods, return arranged, then no reimbursement provided.
“They sent a package of junk goods that had nothing to do with what I ordered”
Defective device required lengthy return and only shipping refunded as coupon.
“the shipping cost was only refunded as a coupon code”
Order not found in account despite bank proof and no delivery.
“it said that I haven’t placed any orders (which I did and even my bank has proof”
Reviewer claims company uses automated responses and denies refunds.
“This website is a complete scam.”
Delivery driver ignored instructions, parcel stolen, and no refund provided.
“DELIVERY DRIVER DIDN'T FOLLOW INSTRUCTIONS, PACKAGE WAS STOLEN, AND THEY WON'T REFUND ME”
Order not received after two months and company responses unreliable.
“Never received my order, it’s been 2 months.”
Order from November never arrived and company unresponsive to emails.
“This company is a scam I ordered items in November and never received them.”
Delivery in ten business days and customer service was very fast.
“Customer service is incredibly fast.”
Good bargains and nice packaging despite long shipping from Hong Kong.
“packaging is really nice and you can get a really good bargain.”
Order marked terminated after two weeks without delivery and no support.
“The order status later changed to “terminated” even though nothing was delivered.”
Large order arrived after expected waiting period and support was responsive.
“Everything what they told me happened.”
Payment taken but order not shipped and support requested CVV details.
“they started demanding that I send all my card details, including the security code (CVV), by email.”
Order not shipped for over a month and replies appear automated.
“E' più di un mese che ho fatto il mio ordine”
Package delayed over two weeks and support slow with automated replies.
“Support take about 7 days to respond.”
Orders placed months ago never shipped and no customer responses.
“There is no communication, no refund, and no resolution.”
Order not delivered after nine weeks and no refund received.
“I still haven’t received my order from Stylevana”
Order not received after nine weeks and no refund provided.
“I still haven't received my order from Stylevana”
Received a damaged item and was only given store credit.
“But the only thing they give u is a store credits”
Alleges fake tracking number and dishonest responses during delay.
“they lied to PayPal and made up a fake Tracking number to pretend that they had posted the item”
Order not dispatched and cancellation request placed.
“Ordered an item, still hasn't been dispatched.”
Order marked completed but never received after long delay.
“I never got my order. SCAMMERS”
Order arrived in 18 days with a minor product spill.
“my order arrived fully (a little bit of the hair mask was spilled)”
Order stuck as in-progress and one item became unavailable.
“status still shows “in progress” 2 weeks later.”
Parcel returned and customer service unresponsive to refund requests.
“Customer service is terrible.My parcel was sent back”
Order not received yet falsely marked delivered and refund denied.
“they sent a picture of package near front door, closed.”
Order canceled due to out-of-stock and refunded after two weeks.
“I waited 2 weeks then got refund ,product out of stock!.”
Doubts about product authenticity and account access; no replies.
“the expensive ones not sure if they are genuine.”
Order not received after 19 days and refund request rejected.
“the tracking number shows "we are expecting it”
Ordered out-of-stock items and company failed to refund or communicate.
“Their website lets you order ‘out of stock’ items”
Order arrived well packaged and reviewer recommends buying.
“my order arrived very well packaged.”
Courier problems and unhelpful customer service resulted in financial loss.
“Stylevana doesn’t do anything so 130 euro will be lost”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stylevana runs an online shop for skincare, makeup, haircare, and beauty tools. It features Asian beauty brands alongside international names, with product pages that include ingredients and usage details. Shoppers order online, pay with common payment methods, and choose international shipping. Order status and tracking appear on the site and through partner couriers.