Reviews Analyzed
21
We Collect & Analyze Reviews
Sugarwish
Experiences & Reviews
Sugarwish is an online gifting platform that delivers redeemable e-gifts for recipients to choose items. The service is commonly used for personal and corporate gifting and sends digital gift notifications that recipients redeem through an online selection flow. Consumers researching reviews often look for comments about shipping, fulfillment, customer support, and item quality.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
14d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Support is frequently praised for responsive resolution and helpful reps, but several reviews describe rude agents or unresolved promises.
Share of mentions
Mixed
10%
💰
Value for money
Multiple reviewers say items or subscription offerings feel overpriced or under-delivered, citing low item counts or perceived poor value.
Share of mentions
Weak
9%
⚡
User experience
Ordering and redemption are inconsistent: some customers report easy, fast fulfillment, while others report long delays, missing tracking, or limited choices.
Share of mentions
Weak
16%
🔧
Product quality
Many reviews praise fresh, tasty items and good presentation; a sizable group reports stale, dry, or incorrect flavors and misleading images.
Share of mentions
Mixed
23%
📞
Communication
Email notifications and responsive reps are highlighted positively, but several reviewers note broken promises, missing tracking, or poor call interactions.
Share of mentions
Mixed
12%
⭐
Overall experience
Overall impressions are split: numerous satisfied customers versus a notable number who experienced stale items, fulfillment issues, or poor value.
Share of mentions
Mixed
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Fool me Twice, Shame on Them
"Company gifted us Sugarwish for the holidays two weeks before Christmas. It's my first time using it so I thought the business was a clever & cool ide..."
Kidolegend
Trustpilot
Oct 01, 2025
Featured for: detailed shipping, product and support complaint
We ordered 200 boxes for our clients…
"We ordered 200 boxes for our clients and all of them arrived fresh and delicious!! Our clients raved about their experience with the ease of ordering,..."
Mariah Zingarelli
Trustpilot
Oct 01, 2025
Featured for: large-order freshness and ease example
Corporate Account Review
"I had a corporate credit that did not come through at checkout. I messaged my corporate account rep who then went above and beyond to message the bill..."
Gideon Taylor Consulting, LLC
Trustpilot
Oct 01, 2025
Featured for: corporate account refund and support
Misleading product pix
"I ordered a stuffed peanut butter Nutella cookie. The picture on the website showed a cookie that was topped with between 45 and 50 Reese‘s pieces or..."
Ken Lay
Trustpilot
Oct 01, 2025
Featured for: misleading product images versus delivered
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gideon Taylor Consulting, LLC
trustpilot.com
Oct 01, 2025
Corporate Account Review
I had a corporate credit that did not come through at checkout. I messaged my corporate account rep who then went above and beyond to message the bill...
M
Mary
trustpilot.com
Oct 01, 2025
I honestly felt cheated
I honestly felt cheated. I purchased the 3 month pac...
A
Alfie Doll
trustpilot.com
Oct 01, 2025
$50 for 6 terrible cookies
$50 for 6 terrible cookies. So horribly disappointed. They were dry, had a chemical ta...
s
sara burrell
trustpilot.com
Oct 01, 2025
Popcorn was stale!!
It took a long time to receive my gift then when I got it, the popcorn was stale. I called customer service, the guy was very rude. He said he...
K
Ken Lay
trustpilot.com
Oct 01, 2025
Misleading product pix
I ordered a stuffed peanut butter Nutella cookie. The picture on the website showed a cookie that was topped with between 45 and 50 Reese‘s pieces or...
M
Mary Kay Coy
trustpilot.com
Oct 01, 2025
Mother's Day gift.
Got my Mother's Day gift. It looks delicious loved the...
R
R Noble
trustpilot.com
Oct 01, 2025
Scam…
Purchase a large size sugar wish for my mom for mother's Day, she was supposed to have 6 categories to choose from, when she redeemed her "card" to ma...
S
Susan T.
trustpilot.com
Oct 01, 2025
Excellent and Fun Gift Idea with a BONUS of Outstanding Customer Service
This is an excellent gift idea! It is so fun to recieve in an email! What a surprise... THEN it arrives! Its like getting gifted twice. The wine, the...
S
Sarah Schulman
trustpilot.com
Oct 01, 2025
Sugarwish customer service
Sugarwish customer service is wonderful. Quick to respond and very helpful. The company is also very genero...
Y
Yael Mizrachi
trustpilot.com
Oct 01, 2025
These are the best cookies I've ever…
These are the best c...
J
Joshua
trustpilot.com
Oct 01, 2025
Dont
Someone bought me a gift through Sugarwish for brownies but I don't really l...
B
Brenda
trustpilot.com
Oct 01, 2025
I received the iced cookies from Sugar…
I received the iced cookies from Sugar Wish the cookie was soft but the icing was hard a...
J
Jason tucker
trustpilot.com
Oct 01, 2025
More packaging than stale cookies
...
D
Danielle Stillman
trustpilot.com
Oct 01, 2025
Sugarwish is the ultimate feel-good…
Sugarwish is the ultimate feel-good gift! You pick the gift, they pick their faves—candy, cookies, popcorn, coffee, and more—and it ships crazy fast!...
M
Mariah Zingarelli
trustpilot.com
Oct 01, 2025
We ordered 200 boxes for our clients…
We ordered 200 boxes for our clients and all of them arrived fresh and delicious!! Our clients raved about their experience with the ease of ordering,...
c
customer
trustpilot.com
Oct 01, 2025
This place is the best good ppl good…
This place is the best good ppl go...
D
Dustin Mayfield
trustpilot.com
Oct 01, 2025
Cookies are dried out and terrible
Cookies are dried out and terrible. I feel...
R
Robin Sauder
trustpilot.com
Oct 01, 2025
I received Stale cookies!
I received my cookies in 6 days. They were stale and even the microwave couldn’t revive them. (According to t...
T
TR Hoffman
trustpilot.com
Oct 01, 2025
Working with Sugarwish has been an…
Working with Sugarwish has been an absolutely fantastic experience. The product is high quality, the presentation is beautiful, and the...
K
Kidolegend
trustpilot.com
Oct 01, 2025
Fool me Twice, Shame on Them
Company gifted us Sugarwish for the holidays two weeks before Christmas. It's my first time using it so I thought the business was a clever & cool ide...
Conclusion
Reviews of Sugarwish show a mix of consistent strengths and recurring problems. Several customers report good customer service interactions and fresh, well-presented deliveries, including positive experiences for large corporate orders. However, multiple reviews describe stale or dry items on arrival, missing or incorrect items, misleading product photos, and delays or tracking gaps. If you are considering Sugarwish, check estimated shipping times, read redemption terms before purchase, and keep photos and order records for any claims to customer support.