Many customers say their orders arrive correctly, deliveries are quick, and phone support is helpful. Several reviewers highlight good product quality and competitive pricing. Repeated complaints point to missing promotional discounts, delayed or lost shipments, and account or website errors. Fewer reviews mention added ingredients, poorly packed liquids, and products arriving close to expiry.
Examples from available reviews (Apr 2018 – Mar 2026).
Orders are correct almost every time, which is a relief.
“They get the order correct almost every time”
Customer did not receive a posted 40% discount and is upset.
“they posted a 40% off sale which I did not receive.”
Shipment was lost during transit; reviewer will never order again.
“Regretfully, the shipment for this order has been lost during transit.”
Order and promised double rewards are not showing in the account.
“Order 10796696 on 1/31/26 is not showing on my account order list”
Customers often praise accurate orders and fast shipping. Many describe phone representatives as knowledgeable and quick to fix unusual order issues. Separate reviews also describe delivery problems, including lost packages, items arriving warm, or shipments that never reached the carrier.
Many reviewers say the supplements are competitively priced and a good value. Several complaints focus on promos that don’t apply, discounts being removed, and confusing promo-code and free-shipping thresholds. A few reviews mention refund or charge-timing issues linked to shipping fees.
Some customers find the website easy to use and say ordering is straightforward. Others report checkout glitches, duplicated cart items, a hard-to-use mobile app, and occasional 500 server errors. Several also say address changes and promo navigation can be confusing.
Many reviewers say vitamins, gummies, and other supplements work well. Some mention unwanted additives such as maltodextrin and ask for cleaner ingredient lists. A smaller group reports liquids shipped without padding and supplements arriving close to expiry.
Several reviews describe support agents as responsive and helpful. Others mention weaker communication after a computer upgrade, orders missing from accounts, and unsolicited text messages from multiple numbers. A handful say they got no reply when contacting support about defects or order discrepancies.
Reviews split between customers who get consistent, reliable orders and those who run into fulfillment or promo issues. Many positive reviews mention loyalty and long-term use. Negative feedback centers on operational breakdowns that disrupt buying and delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (11) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Customer refused to give CC over phone after call center couldn't reprocess order.
“I was asked to provide the CC number over the phone. I refused.”
Part of a 30% discount was removed from the completed order.
“Swanson removed part of the discount.”
Reviewer believes carriers, not Swanson, caused most delivery problems.
“Once it leaves the facility and goes into the carrier's possession for transit and delivery, it becomes the carrier's responsibility.”
Appreciated support while completing an order during a chaotic week.
“Thanks for sticking with me!”
Feels Swanson offers high-quality supplements at competitive prices.
“provide high quality supplements at very competitive prices.”
Got a big discount but navigating promos and shipping was difficult.
“it is not easy to navigate the various promo codes and shipping restrictions”
Website is easy to use and offers many discounts.
“Easy to use, lots of discounts”
All but one desired item were available and accessible.
“All but one of the items I wanted to order were available and accessible.”
Checkout system made errors and doubled items unexpectedly.
“your system had doubled most of my items when I only put one in the cart!”
Site is easy to use with great prices and promotions.
“Swanson’s site is always easy to use.”
Reviewer wrote a single word without further detail.
“Everything”
Was able to order and send items to a family member easily.
“I was able to order and have the items sent to a family member, with ease.”
Shipping wasn't free despite meeting the stated free-shipping threshold.
“shipping is free if you order over $49 worth of product and then it wasn’t.”
Products have good quality and reasonable prices.
“Good quality and prices”
Address updating was confusing and the mobile app was difficult to use.
“Very difficult to use app on phone.”
Site had persistent 500 error and stopped sending my emails.
“Swanson has still not fixed its 500 internal server error”
Longtime customer expresses gratitude and continued loyalty.
“GLORY TO GOD a good company I've been using for many years is still here !”
Reviewer found the ordering process easy despite low computer skills.
“If I can place an order, anyone can.”
Website has always been hard to navigate.
“Hard to navigate web site always has been”
It's always easy to find and order needed items.
“Always easy to find what we need and order with Swanson.”
Happy to find a source for myrrh.
“GOOD TO FIND A SOURCE FOR MYRRH”
Reviewer praises the company's great prices.
“Great prices!!😊”
Usually finds most desired items available.
“I always find most everything I want; thank you.”
Men glanduler helped a lot; reviewer avoided surgery.
“Men glanduler help a lot dont need surgery I am thanking God”
Longtime customer experienced fast, problem-free orders and good value.
“I have been buying from this company for 5+ years have never had a problem.”
Company repeatedly sends unsolicited text messages from many numbers.
“Swanson collects phone numbers and spams them with unsolicited text messages”
Shipment label created but carrier never received item; delivery delayed.
“USPS informed delivery status that they are STILL awaiting the actual item”
Shipment was lost during transit; reviewer will never order again.
“Regretfully, the shipment for this order has been lost during transit.”
Order arrived missing items and customer was charged shipping unexpectedly.
“It arrives and half the order is missing.”
Order was significantly delayed and items arrived warm, raising quality concerns.
“items were warm to the touch”
Company charges orders and shipping at different times, causing refund issues.
“they charge shipping SEPARATELY 2-3 days later”
FedEx delayed the shipment and reviewer plans to switch vendors.
“very slow shipping.”
Order from Dec 28 still not delivered by Jan 5; review requested too soon.
“Ordered product 12/28/23 1/5/24 still waiting.”
My husband and I have been using Swanson Health Products' Vitamin C with Rose Hips for years now and we love it! I used to get sick all the time when I was younger, but since starting to take this vitamin C supplement, I haven't gotten sick once. It's also great for keeping your immune system up during wintertime. I was also surprised at how quickly it worked to clear up a sinus infection. The company itself is great too - they always have quick shipping and great customer service. I would definitely recommend this product to anyone looking for a good vitamin C supplement! It's really helped me stay healthy over the years.
Promotion failed and liquids are poorly packed; replacements had same packing.
“When ordering liquids, the liquids are not packed in a padded bag”
Reviewer finds company reliable, communicative, and fast; recommends them.
“Reliable, good communication and fast.”
Good prices, easy purchasing, and simple returns if needed.
“Great prices, easy purchasing, simple returning if needed.”
Helpful telephone ordering, prompt delivery, and reasonable prices.
“delivers promptly and the prices are reasonable..”
Reviewer finds a great selection of clothes and easy local pickup and returns.
“great selection of clothes to chose from”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Swanson Health Products is a US-based retailer of vitamins, minerals, herbal supplements, and nutritional products. It sells through a web store with categories such as multivitamins, probiotics, omega-3s, gummies, and liquid formulations. Customers can order online or by phone, and the company ships across the United States using major carriers. Product pages usually show ingredient details, supplement facts, and SKU options for single items and multi-unit packs.