Many customers mention low prices, simple checkout, and fast shipping when orders go smoothly. Several reviews also credit responsive agents for issuing refunds or replacement vouchers. At the same time, a sizable group describes missing discounts, promo codes that wouldn’t apply, and billing mismatches. Others report orders that never arrived, incorrect or used items, and refund requests that stayed unresolved.
Examples from available reviews (Jul 2022 – Mar 2026).
Customer service representative Darienne was amazing and helpful.
“Customer service, Darienne, was amazing.”
Product never shipped and customer service refused to help; disputed the charge.
“Product never arrived. Was never even shipped.”
Promotional code BRADSDEAL didn't apply as advertised for $3 off.
“BRADSDEAL code didn't work as advertised for an extra $3 off”
Item arrived late and appeared used or refurbished.
“the Door Opener looked used or refurbished.”
A clear group of reviews applauds quick, fix-focused support that provides refunds and replacement codes. Another set describes agents who don’t respond or come off dismissive, with refunds that drag on. Reports also show uneven return handling.
Many reviewers point to strong prices and deals that led them to buy again. Several complaints say advertised discounts or promo codes didn’t apply at checkout or were missing from the final charge. A few shoppers add that return or shipping fees cut into the savings.
Many customers call checkout easy and say the site is simple to navigate. Several reviews mention slow or split shipments that stretched delivery timelines. A small number of comments cite limited payment methods and occasional licensing or installation concerns.
Some buyers say products match the listing, arrive well made, and meet expectations. A sizable group reports incorrect models, damaged or used items, missing parts, or products that failed soon after delivery. Reviews repeatedly question listing accuracy and product photos.
Many reviews describe emails that went unanswered, customer-service contacts that seemed inactive, and silence after problems came up. Others mention timely updates about reorders, voucher links, and refunds. A smaller cluster cites shipping-address mistakes and charge disputes tied to weak follow-up.
Reviews split into two clear outcomes. Many shoppers describe five-star experiences with fast delivery, helpful support, and satisfactory items. Just as visible are one-star accounts of nondelivery, incorrect or used products, and refunds that never got resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · bbb.org (10) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
Owners and staff go out of their way to ensure customer satisfaction.
“seem to go out of their way to make sure the customer is happy and satisfied with their purchase.”
Promotional code BRADSDEAL didn't apply as advertised for $3 off.
“BRADSDEAL code didn't work as advertised for an extra $3 off”
Usually good experience and expects items will help delayed children.
“I usually have a good experience with Tanga - it's been a while since I have purchased any items through you all, however, if all things remain the same, I should not be disappointed with these items.”
Items were great and the purchasing process was easy.
“Great items and easy process”
Expected $10 discount was missing from the final bill.
“I was supposed to get a $10.00 discount, but I don't see in the final bill.”
Returns are inconsistent; return shipping cost nearly equaled item price.
“I had to pay almost as much as the item cost to return them.”
The checkout process was easy-to-use.
“check out was easy-to-use”
Redemption code couldn't be used and customer service email didn't work.
“Never able to use Redemption code. Email to customer service did not work.”
The site offered limited payment options.
“Limited payment options”
Reviewer had a great product and great experience.
“Great product! Great experience!”
Fast shipping and great price.
“Fast shipping great price”
Site is user-friendly and easy to navigate; experience was excellent.
“The site is very user-friendly and easy to navigate.”
Received wrong item but reviewer remained happy.
“received the wrong one I got the lion head, But still happy”
Broken item resulted in quick refund after brief email exchange.
“Item arrived smashed and broken, refund was issued after a few questions in one email.”
Customer service provided correct voucher link and fixed pricing issue.
“The tanga customer service team gave me the correct link to the voucher and i received the correct price.”
Customer service quickly sent a new voucher code that worked.
“they immediately sent me a new voucher code that worked!”
First purchase arrived quickly and customer service was outstanding.
“I made my first purchase with Tanga and they did not disappoint!”
Received wrong ring but company refunded the first purchase.
“they refunded me the first ring so I was pleasantly surprised.”
Ordering was easy and package arrived quickly.
“So easy to order. Didn’t take long to get my package.”
Items arrived quickly and recipients loved the sturdy wooden toy.
“A GREAT TOY FOR THE LITTLE ONES....NICE SAFE STURDY WOOD TOY.”
Only half the order arrived late; remaining items were rescheduled.
“only 50% of the order came in ( which still came in late!)”
Customer service representative Darienne was amazing and helpful.
“Customer service, Darienne, was amazing.”
Reviewer praises Tanga's wide selection, savings, and excellent service.
“their costumer service is unparalleled not to mention the SAVINGS.”
Software worked but reviewer worries about licensing and installation difficulty.
“My fear is that it will resort back to being unlicensed after a period of time”
Reviewer warns others, citing horrible customer service and unfair dealings.
“Buyer beware. Do not use this business.”
Terrible experience, unprompt customer service, and unfair returns.
“Terrible experience with this company.”
Earrings were sent to wrong address so reviewer did not receive them.
“You sent my earrings to the wrong address!”
They shipped a different, inferior model than ordered; reviewer kept it.
“they shipped me a completely different model than the one I ordered.”
Paid for membership through Tanga but never received confirmation or product.
“I never received any confirmation email or proof of purchase.”
First purchase arrived early, well packaged, and satisfied reviewer.
“It was shipped right away and I got it quickly (actually delivered before the expected date).”
Best price and received software activation code within hours.
“Received my email and activation code for the software within a few hours.”
Box arrived damaged but product works fine; reviewer will test later.
“Box came damaged but it works fine.”
Reviewer frequently shops due to great prices and very helpful customer service.
“if there's ever a problem with any of the items they are ready and waiting to help.”
Product was lighter and not stainless steel as expected; delivery was quick.
“THEY'RE NOT, AND MUCH LIGHTER THAN I WOULD HAVE EXPECTED.”
Bought an allegedly new mop that never worked; customer service unhelpful.
“It never worked. They said it was new.”
Great cup at a great price; my wife loves it.
“Great cup for a great price, my wife loves it!”
Product was well made and suited needs for family photo frame.
“the product was well made it was just what I needed for my grand daughter and son photo frame.”
Past purchases were problem-free and reviewer was very happy.
“I've never had any problems and have been very happy with my purchases.”
Wife loved the slippers; they felt soft and replaced her old pair.
“my wife loved her slippers. She threw away her old pair. She says that it feels so soft.”
Company provided excellent customer-friendly service and strong guarantee.
“Your company is very client friendly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tanga runs an online deals marketplace focused on discounted and closeout items. It sells consumer electronics, home goods, apparel, toys, and software and other digital products. Shoppers order through online checkout and manage purchases in their account pages. Tanga ships physical items within the United States and delivers digital goods such as software activation codes and e-gift cards.