Across these reviews, recurring issues concern returns, refunds and promotions: several customers report lost packages, refused refunds, or missing “free” items (for example, one reviewer said they risked losing about €145 after a return issue). Product quality is inconsistent—users report working low‑cost items but also defective electronics and missing parts. A minority of reviewers describe reliable delivery and small, quick credits for some issues. If you consider buying from Temu, prefer low‑risk, low‑cost items, use secure payment methods, and keep photos and order documentation to support any claims.
Examples from available reviews (Oct 2025 – Feb 2026).
Temu's customer service sent generic replies and lost my return.
“all I get are the copy-paste "please wait" responses.”
Orders arrive on time and refunds are promptly issued when needed.
“Temu always delivers on time.”
Received unwanted charges, refunded only as site credit, and goods often unusable.
“instead of refunded your money, they gave you a credit”
Good overall experience but promotional ads and fake 'wins' are misleading.
“they say you won when you haven't won anything”
Many reviewers report delivery and return problems: missing or delayed packages, lost returns, and difficulty obtaining reshipments or refunds.
Several users say promotions or promised ‘free’ gifts weren’t honoured and describe unexpected charges or poor value for higher‑priced items.
Mixed reports: some praise easy app shopping and on‑time orders; others complain about intrusive ads, bonus wheels and account/payment issues.
Numerous complaints of low or inconsistent product quality: defective electronics, missing parts, counterfeit claims and misleading descriptions.
Frequent reports of generic or slow customer support, unhelpful canned replies, and refusal to accept evidence or pause payments during disputes.
Overall sentiment tilts negative: many users report unresolved refunds, lost items and distrust of promotions, though a minority report smooth orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Quotes shortened · As of: February 2026
System blocks return labels and agents refuse to manually override the return.
“customer service keeps sending scripted responses and refuses a manual override.”
Charged higher prices than listed and received incorrect items, return window too short.
“Price amount differs $17.64 plus incorrect item of $13.92 which total $31.56.”
The product received was very poor quality.
“Very poor quality”
Handbag straps shredded after two weeks, indicating poor workmanship.
“Such cheap crap.”
Refund denied for a broken item already discarded; support gave scripted responses.
“Temu refused to refund my credits unless I returned the broken item”
Charged card for unavailable items and alleges data theft from app.
“this company is a fraud don't trust it”
Promotional spinning wheel and offers were bait-and-switch and promised items never delivered.
“This is FRAUD!”
Orders arrive within weeks but product quality was garbage.
“this was totally garbage”
Generally excellent refund service but Royal Mail courier performs poorly.
“I have had excellent service with refunds”
Order boxes were crushed due to loose, inadequate packaging by Temu.
“they dropped the lot loosely”
Placed orders, promotion not honored, received rubbish and no refund.
“they didnt honour the offer and wouldnt refund”
The product received was smaller than expected.
“product comes smaller”
Incomplete parcel and refund/credit was less than amount spent.
“Yet again a parcel arrives incomplete and my refund/credit is less than what I have spent”
Orders fulfilled and free returns were easy across many purchases.
“I was able to easily return items without any cost.”
Many items sold by local traders complicate meeting minimum order values.
“so many items are sold by local traders”
Deliveries delayed and customer service provides only automated responses, causing frustration.
“customer service is just bloody stupid auto replies”
Account restricted after returns, preventing use of credit balance.
“After returning, they restricted my account and I am not able to use my credit balance.”
Clothing often differs from photos and sizing, with complex return procedures.
“false advertising, DOCTORED PHOTOS, AND "BAIT AND SWITCH" GARMENTS.”
Temu retracted an agreed refund and demanded impractical paid returns.
“Temu unilaterally retracted the agreement”
Pop-ups for app and spinning wheel interrupt browsing and block product details.
“keep interrupt with that finger saying get the app or the spinning wheel”
Carrier claimed delivery but package not left and Temu refused refund.
“Their carrier failed to deliver my package.”
Claims order vanished and warns account or funds may disappear.
“my order has vanished”
Buys many low-cost items and is satisfied despite occasional issues.
“I buy lots of items from TEMU.”
Delivery repeatedly ignored instructions and left packages in wrong places.
“they did it again anyway”
Support allegedly gave misleading instructions causing financial loss and distrust.
“DO NOT BUY FROM THEM. They are the worst company I have ever dealt with.”
Earbud fragment lodged in ear caused ER visit and Temu hasn't reimbursed medical bills.
“I had a earbud come off in my ear, causing a trip to ER”
Received tax form for sales despite no account and couldn't contact fraud help.
“I do not have a Temu account, I never ordered anything there”
Multiple orders placed with no issues and overall good experience.
“haven't had any issues, good experience overall”
Paid order repeatedly flagged and canceled despite verification, causing frustration.
“Temu issued a refund and canceled my order”
Seller's account compromised and support failed to delete or restore it.
“I have a seller account that was compromised and lost access to it.”
Temu's customer service sent generic replies and lost my return.
“all I get are the copy-paste "please wait" responses.”
Promised free items were not delivered and Temu denied responsibility.
“I got NO FREE ITEMS.”
Inexpensive electronics usually work but shipping failures sometimes occur.
“Cheap isn't always cheap.”
Received a counterfeit, poorly functioning phone instead of an unlocked Samsung.
“I got a fake Samsung”
Orders arrive on time and refunds are promptly issued when needed.
“Temu always delivers on time.”
Free gift program changed to star accumulation and free gifts weren't sent.
“my free gifts were never sent to me.”
Temu refused refund despite video proof and required an impractical return.
“Temu still refuses a refund unless I return the item”
Temu won't reship or refund despite evidence and claims I must locate package.
“But Temu wants to tell me it's my job to locate the package”
They kept money, didn't send product, and issued only a partial refund.
“Its a fraud company took the money and never sent the product”
Multiple products had faults and refunds or replacements took excessive time.
“Product at some point£279 had missing parts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Temu is an online marketplace and shopping app launched by PDD Holdings that offers a wide range of low‑cost consumer goods, promotions and global shipping. It aggregates many third‑party sellers and emphasizes app-based deals and gamified discounts. Consumers searching for Temu reviews often look for information on shipping times, return and refund policies, product quality, and customer support experiences.