Reviews focus on recurring service failures and uneven product quality. Many shoppers describe refunds being refused, support replying with automated messages, and disputes over delivery or returns. Another group reports on-time deliveries and simple refunds. Several reviewers also mention missing promotional gifts and in-app offers that don’t match what was shown.
Examples from available reviews (Oct 2025 – Mar 2026).
System blocks return labels and agents refuse to manually override the return.
“customer service keeps sending scripted responses and refuses a manual override.”
Earbud fragment lodged in ear caused ER visit and Temu hasn't reimbursed medical bills.
“I had a earbud come off in my ear, causing a trip to ER”
Generally excellent refund service but Royal Mail courier performs poorly.
“I have had excellent service with refunds”
Free gift program changed to star accumulation and free gifts weren't sent.
“my free gifts were never sent to me.”
Reviewers often describe scripted, automated replies from support. Many say refunds were denied, returns required paid shipping that didn’t make sense, or returned items were marked lost and left them unable to use credits. A smaller group reports quick fixes and fast refunds, including a few cases of immediate credit.
Many reviews mention free items or promotions that were promised but never arrived. Some shoppers report being charged differently than the listed price, or receiving only partial refunds or refunds issued as site credit. Others say they buy lots of low-cost items and see occasional problems as part of the low-price tradeoff.
Users describe intrusive app elements like spinning wheels and pop-ups that break up browsing and cover product details. A few say the app appeared without consent or that they couldn’t withdraw accumulated funds; these are less common than complaints about interruptions. Some customers highlight easy returns and simple order management.
Several reviews mention weak build quality, crushed packaging, and items arriving smaller than expected or not working. Reviewers report counterfeit or faulty electronics and at least one safety incident involving an earbud fragment. A minority say they received cheap electronics that work fine.
Many reviewers point to bait-and-switch promotions, misleading ads, and canned messages from support. Several say support told them to track down missing packages themselves or complete returns that weren’t practical. A smaller number mention support making things right with credits or reshipments.
Reviews split sharply between customers reporting service breakdowns and product problems and others describing smooth orders and quick refunds. That divide shows up repeatedly in one-star complaints and five-star praise. Multiple negative reviews raise safety and fraud concerns, while several positive ones describe reliable experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Quotes shortened · As of: March 2026
Good overall experience but promotional ads and fake 'wins' are misleading.
“they say you won when you haven't won anything”
Delivery is very slow and item quality has declined.
“the delivery is so slow.”
Received unwanted charges, refunded only as site credit, and goods often unusable.
“instead of refunded your money, they gave you a credit”
They correct errors promptly and issue a $5 credit for delivery issues.
“they fix it right away with a 5$ credit”
Never had a problem with Temu.
“Never had a problem”
Offered free items but promotion failed and items were not included.
“got scammed into buying more items”
App appeared without consent and reviewer closed account over fake reviews.
“i not even download the app but it showed up on my phone”
Item arrived nonfunctional, refunds denied, and Temu required paid return shipping.
“the fire place did not turn on.”
Company entices purchases but fails to send promised items.
“crooked company entices you with picking items then it never sends them”
Likes the app but cannot withdraw 90 euros due to minor shortfall.
“I have 90 euro to withdraw with my PayPal but couldn't be able to withdraw it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Temu runs an online marketplace and mobile app selling low-priced items across categories like electronics, clothing, and home goods. It links third-party sellers with buyers and shows product listings, promotions, and in-app features such as spin-to-win. Customers can use standard payment methods and request returns or refunds through the app or website. Shipping is handled worldwide through third-party couriers, while sellers manage listings and use their own fulfillment options.