Across these reviews, recurring issues concern returns, refunds and promotions: several customers report lost packages, refused refunds, or missing “free” items (for example, one reviewer said they risked losing about €145 after a return issue). Product quality is inconsistent—users report working low‑cost items but also defective electronics and missing parts. A minority of reviewers describe reliable delivery and small, quick credits for some issues. If you consider buying from Temu, prefer low‑risk, low‑cost items, use secure payment methods, and keep photos and order documentation to support any claims.
Examples from available reviews (Oct 2025 – Feb 2026).
Temu's customer service sent generic replies and lost my return.
“all I get are the copy-paste "please wait" responses.”
Orders arrive on time and refunds are promptly issued when needed.
“Temu always delivers on time.”
Received unwanted charges, refunded only as site credit, and goods often unusable.
“instead of refunded your money, they gave you a credit”
Good overall experience but promotional ads and fake 'wins' are misleading.
“they say you won when you haven't won anything”
Many reviewers report delivery and return problems: missing or delayed packages, lost returns, and difficulty obtaining reshipments or refunds.
Several users say promotions or promised ‘free’ gifts weren’t honoured and describe unexpected charges or poor value for higher‑priced items.
Mixed reports: some praise easy app shopping and on‑time orders; others complain about intrusive ads, bonus wheels and account/payment issues.
Numerous complaints of low or inconsistent product quality: defective electronics, missing parts, counterfeit claims and misleading descriptions.
Frequent reports of generic or slow customer support, unhelpful canned replies, and refusal to accept evidence or pause payments during disputes.
Overall sentiment tilts negative: many users report unresolved refunds, lost items and distrust of promotions, though a minority report smooth orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Quotes shortened · As of: February 2026
Good overall experience but promotional ads and fake 'wins' are misleading.
“they say you won when you haven't won anything”
Delivery is very slow and item quality has declined.
“the delivery is so slow.”
Received unwanted charges, refunded only as site credit, and goods often unusable.
“instead of refunded your money, they gave you a credit”
They correct errors promptly and issue a $5 credit for delivery issues.
“they fix it right away with a 5$ credit”
Never had a problem with Temu.
“Never had a problem”
Offered free items but promotion failed and items were not included.
“got scammed into buying more items”
App appeared without consent and reviewer closed account over fake reviews.
“i not even download the app but it showed up on my phone”
Item arrived nonfunctional, refunds denied, and Temu required paid return shipping.
“the fire place did not turn on.”
Company entices purchases but fails to send promised items.
“crooked company entices you with picking items then it never sends them”
Likes the app but cannot withdraw 90 euros due to minor shortfall.
“I have 90 euro to withdraw with my PayPal but couldn't be able to withdraw it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Temu is an online marketplace and shopping app launched by PDD Holdings that offers a wide range of low‑cost consumer goods, promotions and global shipping. It aggregates many third‑party sellers and emphasizes app-based deals and gamified discounts. Consumers searching for Temu reviews often look for information on shipping times, return and refund policies, product quality, and customer support experiences.