Reviews most often highlight fast, reliable shipping and on-time delivery. Many customers say the kits and cleansing products worked as expected. A smaller set reports product failures, especially with multi-day cleanses and hair detox items. Some complain about shipping costs and occasional missed paid delivery windows, and a few mention trouble reaching phone support.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast shipping and consistently great product quality and service.
“Easy and fast shipping. Great quality products and consistent great customer service. Never had a bad experience with any product I purchase throughout the years. Highly...”
Five-day cleanse did not work; reviewer remained positive.
“I would give this product zero stars if it were possible.”
Order contents were correct, shipping was fast but too expensive.
“24$ for shipping is just not ok.”
Could not reach customer support by phone after several attempts.
“Could never talk to anyone when I tried calling several times”
Customers often mention quick order processing and on-time delivery by the carrier. Many use two-day and overnight shipping. A few say paid overnight or promised delivery windows arrived late.
Shipping fees show up as the main cost complaint across multiple reviews. One reviewer called a $24 shipping charge unacceptable. Comments on product pricing appear less often than shipping complaints.
Several reviewers describe ordering and checkout as easy and discreet. A small number ask for returns on unopened kits or suggest small packaging tweaks, like larger sample tubes. Repeat buyers say reordering goes smoothly.
Many reviewers say the kits worked and helped them pass, including for workplace tests. Others report failures with five-day detox plans and hair detox products. These failure reports are less common but consistently negative.
One review describes being unable to reach support by phone despite repeated attempts. Another says the company apologized right away and reshipped after a carrier mistake, showing some follow-through. Phone access issues appear in a small share of reviews.
Ratings cluster at the high end, alongside several one-star reviews, pointing to mixed results. Most customers report solid fulfillment and products that work. A few cases of product failure and high shipping costs stand out as strong negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I received my package as ordered.
“I received my package”
My order's delivery was very quick.
“Very quick delivery.”
Fast shipping and consistently great product quality and service.
“Easy and fast shipping. Great quality products and consistent great customer service. Never had a bad experience with any product I purchase throughout the years. Highly recommend.”
Product was provided quickly and met needs.
“Providing what I need very quickly”
TestClear kit cleared reviewer for work after other product failed.
“I was cleared for work.”
Reviewer had a good experience with no problems.
“Good experience, no problem at all.”
Five-day cleanse did not work; reviewer remained positive.
“I would give this product zero stars if it were possible.”
Second-day delivery arrives as expected when paid.
“Easy to order and when you pay for 2nd day delivery, you receive it”
Product worked; reviewer passed and shipping was fast.
“Pass with flying colors.”
Repeat customer satisfied and recommends the company's products.
“Repeat customer here.”
Product has consistently worked and reviewer recommended it to friends.
“Works everytime!”
Product did not remove drug traces; reviewer still tests positive.
“The product doesn’t work”
TestClear resolved a FedEx shipping error and reshipped overnight.
“they immediately apologized for the mistake and shipped my order again with overnight delivery.”
Shipping window was missed despite high cost.
“Shipping window was missed for that much money”
Delivery was quick but shipping was expensive; package received.
“Delivery was quick but expensive; nonetheless, the package was received.”
Order contents were correct, shipping was fast but too expensive.
“24$ for shipping is just not ok.”
Reviewer found service discreet and reliable.
“Discrete and reliable”
The order eventually arrived as expected.
“It showed up.”
Delivery was quick but product effectiveness unknown to reviewer.
“Quick delivery. Can’t attest to product effectiveness, I haven’t used it.”
Purchase experience was professional, but returns for unopened kits not accepted.
“I really wish testclear would accept returns for completely unopened kits”
Delivery was reliable and fast.
“Always reliable and fast delivery.”
Overnight delivery arrived late, defeating paid service.
“It did not arrive until after 3pm.”
Could not reach customer support by phone after several attempts.
“Could never talk to anyone when I tried calling several times”
Deliveries or orders arrived on time consistently.
“Always on time”
Customer praised the delivery as excellent.
“excellent delivery!!”
Order arrived quickly and customer support was outstanding.
“Service and support has been outstanding.”
Product recommended after research and delivery was on point.
“Delivery is on point.”
Customer service was excellent and shipping exceeded expectations.
“Excellent customer service and shipping exceeded expectations.”
Reviewer is extremely satisfied with the product.
“Extremely satisfied with your product.”
Order arrived on time and was delivered by FedEx.
“on time and came fed ex”
Shipping was fast, though product not yet used.
“service was fast! Haven't used it yet, but I'm ready”
Shipping arrived on time as promised.
“on time shipping!”
Ordering was easy and the product performed well.
“Always an easy process and the product is great!”
Delivery was super-fast and packaging was secure.
“Super-fast delivery, shipped well and secure.”
Shipping was quick and timely.
“Quick shipping”
Package was received within two days.
“got it in 2 days”
Delivery was quick but test tube size needs increasing.
“Could you look into increasing the size of the tube to accommodate more liquid.”
Kit was simple to use and worked exactly as expected.
“It was simple to use and worked exactly as expected.”
Hair detox product failed and reviewer lost money.
“Their hair detox products are a scam and all the reviews for that are 1 star.”
Shipping was quick and the detox drink worked.
“Quick shipping and the drink works!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TestClear runs an online store that sells at-home drug test kits and cleansing products. It offers expedited shipping through major carriers. Product pages list instructions and ingredients for customers to review. TestClear provides support channels and publishes its shipping and return policies on its website. The site also includes product pages, FAQs, and order tracking for online purchases.