Reviews Analyzed
21
We Collect & Analyze Reviews
The Drop Store
Experiences & Reviews
The Drop Store is an e-commerce fashion retailer that lists apparel, footwear and accessories, often through limited product releases or curated collections. Consumers searching reviews typically want information about product authenticity, shipping, returns and customer service for a web-based clothing reseller.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
21d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report unprocessed refunds, denied exchanges and unfulfilled orders; a smaller group praises helpful staff and timely order processing.
Share of mentions
Weak
24%
💰
Value for money
Some customers say products are good value and authentic, while multiple reviews describe low-quality items and lost refunds reducing perceived value.
Share of mentions
Weak
6%
⚡
User experience
Several buyers describe fast shipping, clear tracking and good packaging; others report long waits, missing items and orders that never shipped.
Share of mentions
Strong
9%
🔧
Product quality
Reports vary: wrong sizes, short-lived items and listing mismatches appear in many complaints, but other customers received authentic, well-made goods.
Share of mentions
Mixed
15%
📞
Communication
A large portion of reviews describe unanswered phones, slow or no email responses and unreturned messages; a minority mention responsive reps on social channels.
Share of mentions
Weak
22%
⭐
Overall experience
Customer experiences are polarized: a number of satisfied buyers, but many report unresolved refunds, delays and poor post-sale support.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Well done The Drop!
"I was a little hesitant to order after seeing the reviews but decided to give it a shot and it was worth it for for sure. I placed my order and within..."
Alex Hoggard
Trustpilot
Oct 01, 2025
Featured for: Detailed positive shipping and packaging
Hoodie
"
I really wanted a custom hoodie for my brother's homecoming party, but didn't have time to go shopping. I wanted to gift him and I am so glad that I found The Drop. It was great being able to choose from a selection of designs and fabrics, then have the hoodie delivered just in time for the party. I am beyond impressed with the quality!
The hoodie is a great fit and feels very well made. The design has been updated from the photo I provided, which I wasn't expecting, but I will say that is a bonus. He really loves it! The team have been super helpful throughout the process.
I will definitely recommend The Drop to all of my friends and family, who are all looking for a good value for money.
"
Ellen Jones
Collected.reviews
Nov 20, 2021
Featured for: Praises product quality and service
Stay away, Fraudulent company
"Ordered from thedrop and returned the goods purchased, 2 pair of shorts, 98.00 in total. Sent the product back to the original boutique shop on my own..."
Michael Morden
Trustpilot
Oct 01, 2025
Featured for: Refund not received; formal complaint
Most inconvenient company ever
"Literally ordered my items almost three weeks ago to date. Customer service is near non existent. Emailed and chatted and also called multiple times a..."
Tyler
Trustpilot
Oct 01, 2025
Featured for: Long delays; missing items; poor support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Brenda
trustpilot.com
Oct 01, 2025
No return policy
No return policy!...
M
Michael Morden
trustpilot.com
Oct 01, 2025
Stay away, Fraudulent company
Ordered from thedrop and returned the goods purchased, 2 pair of shorts, 98.00 in total. Sent the product back to the original boutique shop on my own...
S
Smoove K
trustpilot.com
Oct 01, 2025
No refund
recieved my order didnt fit . returned and never got a refund 60 dollars gone ! i talked to Mckayla which is a liar said the refund syst...
T
Tony
trustpilot.com
Oct 01, 2025
They never answer their customer…
They never answer their customer service phone number, they are not official retailers for the brands they market nor do they keep these products they...
S
Stevie Jenger
trustpilot.com
Oct 01, 2025
Dope new brands n service
Best selection of new brands I ever seen. Mckayla in customer service gave some great advic...
A
Anonymous Client
trustpilot.com
Oct 01, 2025
Thedrop.com sold me low quality product…
Thedrop.com sold me low quality product which was expensive and it didn't e...
A
Alex Hoggard
trustpilot.com
Oct 01, 2025
Well done The Drop!
I was a little hesitant to order after seeing the reviews but decided to give it a shot and it was worth it for for sure. I placed my order and within...
A
Antonio Gonzalez
trustpilot.com
Oct 01, 2025
Where is my order at I haven’t heard…
Where is my order at I...
T
Tyler
trustpilot.com
Oct 01, 2025
Most inconvenient company ever
Literally ordered my items almost three weeks ago to date. Customer service is near non existent. Emailed and chatted and also called multiple times a...
N
NO D's
trustpilot.com
Oct 01, 2025
I ordered 10 days ago
I ordered 10 days ago. yet order is still awaiting shipment. I called and no one is ever available. I've messaged them from inside the account an...
R
Robert Woodard - Loan# 6782
trustpilot.com
Oct 01, 2025
I wish I would've read the reviews…
I wish I would've read the reviews first three days ive been waiting for my shirt to be shipped both phone numbers they have posted do not work. One a...
k
kristie klingenberg
trustpilot.com
Oct 01, 2025
Absolutely terrible
Absolutely terrible! Ordered a shirt for my son and it’s so big two of him could fit and they won’t exchange because it’s been 15days. It was...
S
Shaun K
trustpilot.com
Oct 01, 2025
Do not order from this site
My order wasn't what I seen online.. do nor ord...
A
Anthony McNeill
trustpilot.com
Oct 01, 2025
Scam Scam Scam
I ordered i size 44 in pants. They sent me a size 28. I sent the pants back and never heard nothing from th...
c
customer
trustpilot.com
Oct 01, 2025
Give them a chance.
Was a little weary after reading the reviews (did not read the reviews until after placing an order). Took a chance and it was a great experience. Ant...
R
Rob york
trustpilot.com
Oct 01, 2025
I have read alot of the reviews / I'm…
I have read alot of the reviews / I'm sorry some people have had problems / but myself have ordered like five separate orders for shorts and they fit...
M
Martha C.
trustpilot.com
Oct 01, 2025
Fantastic Service
I was hesitant to order from The Drop after reading negative reviews; however, I had a fantastic experience. I ordered discontinued...
B
Becky B
trustpilot.com
Oct 01, 2025
Scam...BEWARE
Scam...Ordered a Hoodie and waited weeks. It never came so I emailed this company. The response I got was that their inventory was incorrect and they...
S
Sarah Stephens
trustpilot.com
Oct 01, 2025
This place is a scam and I hope to find…
This place is a scam and I hope to find a way to report them. Don’t even think about shopping here. It’s a very cruel w...
D
Dean Moriarty
trustpilot.com
Oct 01, 2025
This place blows
This place blows. They will sell...
Conclusion
Reviews for The Drop Store show a clear split: several customers report smooth orders, quick shipping and accurate items, while many others report unresolved refunds, long shipping delays and difficulty reaching support. Concrete examples in the reviews include multiple unreturned-refund complaints and several accounts of receiving wrong sizes or partial orders. If you consider purchasing, review the store’s posted return and refund policies, save order and communication records, and confirm shipment tracking. Checking recent customer service responsiveness (emails, social channels) before buying may help manage risk.