Customers often describe The Grommet as a place to find creative, hard-to-find products and fun gift ideas. Many mention fast delivery and helpful discovery tools. A sizable share report orders that never get resolved, refunds that arrive late or not at all, and support that doesn’t respond. Several sellers and shoppers also question pricing and commissions, especially around discounts and overall value.
Examples from available reviews (Dec 2020 – Mar 2026).
Enjoys innovative, high-quality products and outstanding customer service.
“Their customer service support is outstanding as well.”
Order fulfillment required weeks of calls and emails despite payment.
“It took me many weeks, calls and emails to receive everything I ordered and paid for”
Platform enforces heavy discounts and high commissions, making economics unsustainable.
“takes a punishing 30% commission”
Seller claims Grommet promised marketing but provided none and ignored them.
“zero meaningful marketing happening on their end”
Several reviews describe orders that never arrive, extended shipping waits, and support that doesn’t respond. Other reviewers share the opposite experience, citing quick fixes, replacement items, and helpful customer-service follow-ups.
Some shoppers say prices feel fair and like the discounts shown at checkout. Vendors and other shoppers point to high commissions and say the same items can be found elsewhere for less.
Many reviewers like the site for product discovery, creative curation, and clearer information than before. A smaller group says product-use details for gift recipients are missing and that country-of-origin or spare-parts information isn’t clear.
Many reviews spotlight unique products that work well and solve everyday problems. Others report items that don’t match the listing, arrive in the wrong size, or show up as a different product than advertised.
Several reviewers mention auto-replies, slow responses, and no follow-up after charges or failed deliveries. A few vendors say promised marketing or promotional support never happened, while others describe active advertising and outreach.
Reviews show a sharp split: strong enthusiasm for discovery, paired with frequent complaints about fulfillment and support. That mix leaves shoppers and sellers with highly divided views of the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Enjoys innovative, high-quality products and outstanding customer service.
“Their customer service support is outstanding as well.”
Seller claims Grommet promised marketing but provided none and ignored them.
“zero meaningful marketing happening on their end”
Company's items are available elsewhere for less and seem overpriced.
“This company isn't selling anything you can't find anywhere else for less.”
Platform enforces heavy discounts and high commissions, making economics unsustainable.
“takes a punishing 30% commission”
Customer service resolved a refund and vendor contact issue immediately.
“Grommet customer service handled it immediately with a positive result!”
Product lacked usage information, recipient received no guidance from seller.
“Apparently the company never sent her info about choosing and using the product”
Site offers many interesting items and fair prices.
“there are SO many interesting, useful items here!”
Reviewer recommends Grommet for its fun, creative products.
“It is a fun site with creative products.”
Consistently wonderful experience when ordering from Grommet.
“I've had a wonderful experience each time I've ordered through Grommet.”
Enjoys seeing new products and supporting small companies.
“Love to see all the new products and small companies you support”
Likes the products offered and the twenty percent discounts.
“I love the products that are being offered and the 20 percent discounts.”
Appreciates unique, useful products from small businesses.
“I love all of the unique products from small businesses.”
Grommet showcases intriguing products from creative thinkers.
“The Grommet continues to showcase intriguing products from high thinkers.”
Purchased items work well; the 'Bug Bite thing' was especially effective.
“is a real hit.”
Helps discover novel products that solve everyday problems.
“The Grommet Helps you find novel products to fix everyday issues.”
Offers a wide variety of innovative products and affordable gift options.
“Interesting site with a seemingly unending variety of new and innovative products.”
Found great gifts and tools and enjoys telling recipients about Grommet.
“I have found great gifts and tools on Grommet and it is always fun to tell recipients about Grommet.”
Platform provided helpful support and effective advertising, yielding great results.
“They were very helpful and do a lot of advertising.”
Likes the website's wide range of interesting products across categories.
“Offer lots of interesting stuff.”
Offers fun, innovative product ideas.
“Fun innovative ideas”
Site information is a vast improvement over the older version.
“The information is a vast improvement over the older version.”
Appreciates the site's innovative everyday ideas.
“Great innovative ideas, we all need for every day!! Thank you 👍”
Likes the 20% discount option but dislikes endorsing untested items.
“I don't like endorsing an item I haven't even used or tried yet!”
Customer service later resolved issues and received a positive follow-up.
“I have since received a lovely letter from their customer service”
Paid for Photosticks but received no tracking or delivery after six weeks.
“still no tracking info and no Photosticks!”
Products were misrepresented or undelivered and company wouldn't stand behind them.
“I felt scammed.”
I recently discovered The Grommet, and I must say that it was a great experience. The website offers an array of innovative products that I never knew existed but now cannot imagine living without. One thing I particularly liked about this platform is the variety of products available.
Browsing through different categories such as home goods, gadgets, beauty and wellness, and outdoor gear gave me a feel of the vastness of their product inventory. Moreover, they have made it easy to navigate through the site with clear versions for each category.
The process to place my order was straightforward and fast. Their delivery service was top-notch as my package arrived at my doorstep in no time. All items came well-packaged and were exactly what had been described on the website.
Their newsletter subscription option helped me stay informed about newly added products; thus far has given me two solid additions to my 'pantry'.
Overall, I would highly recommend anyone seeking new inventions or wanting to explore unique gadgets/products to give The Grommet a try - you won't be disappointed!
Could not cancel orders and experienced slow refunds and poor service.
“POOR CUSTOMER SERVICE.”
Product size was mislabeled and company refused to cancel or refund.
“the site said Medium sized, but they sold me XL”
Multiple fulfillment, billing, and customer service failures caused a terrible experience.
“There was no contact information on the website.”
Order fulfillment required weeks of calls and emails despite payment.
“It took me many weeks, calls and emails to receive everything I ordered and paid for”
Some products are made abroad and spare-part availability isn't disclosed.
“when a product is produced in another country, this is not obvious on the website”
Couldn't reach customer service to process a return, losing $200.
“Worst $200 spent”
Received orders quickly and had a very positive experience with Grommet.
“I had a very positive experience with the company.”
Received a smaller plastic toy instead of advertised metal version, refund offer insufficient.
“Ordered 20"metal 65.85$ jeep, got 8" plastic POS jeep.”
Paid for two items but received only one and couldn't contact customer service.
“Paid for two items, only received one”
Multiple orders resulted in problems and no customer service response.
“No customer service, horrible!”
Company charged card, failed to deliver and provided misleading customer responses.
“The Grommet took my order, charged my credit card, and then never delivered a thing.”
Customer service replaced a damaged item after receiving photos and follow-up.
“It did take them 5 days to get back to me but a replacement was ordered the next day.”
Was charged for two items but received one and did not get a promised refund.
“They simply marked on the delivery that two were in the box and charged me for two, however, only sent one.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Grommet is an online discovery site and marketplace featuring inventions and products from independent makers. It sells consumer goods such as home gadgets, toys, kitchen tools, and gift items, supported by editorial write-ups and product videos. Shoppers can browse curated launches, read product details, and buy through a built-in checkout and shipping system. The company works with small businesses and creators to bring products to the site and organize product pages, launch dates, and promotional materials.