Reviews Analyzed
21
We Collect & Analyze Reviews
The Grommet
Experiences & Reviews
The Grommet is an online product discovery marketplace that curates consumer goods from independent makers and small businesses. The platform focuses on novelty and giftable items across categories such as home, gadgets, wellness, and outdoor products. It functions as a curated storefront for makers to reach consumers seeking unique or problem-solving products.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
27d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Several buyers note fast delivery and helpful order support; sample size for service-specific reports is small, so signals are positive but limited.
Share of mentions
Mixed
7%
💰
Value for money
Many shoppers mention fair prices and available 20% discounts; one seller reports the platform's discount/commission setup creates unsustainable margins.
Share of mentions
Strong
8%
⚡
User experience
Users report easy site navigation, clearer product information, and straightforward checkout; one reviewer objects to endorsement mechanics before trying items.
Share of mentions
Strong
16%
🔧
Product quality
Frequent praise for unique, useful products from small makers; multiple buyers say items work as described and serve well as gifts.
Share of mentions
Strong
25%
📞
Communication
Buyers appreciate newsletters and responsive customer support in several cases; other reports cite unresponsive seller communication and missing product instructions.
Share of mentions
Mixed
10%
⭐
Overall experience
Most reviewers describe a positive overall experience—enjoyable discovery, repeat purchases, and satisfactory orders—while a minority of sellers report economic concerns.
Share of mentions
Strong
34%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
Discovering New Innovations At The Grommet
"I recently discovered The Grommet, and I must say that it was a great experience. The website offers an array of innovative products that I never knew existed but now cannot imagine living without. One thing I particularly liked about this platform is the variety of products available. Browsing through different categories such as home goods, gadgets, beauty and wellness, and outdoor gear gave me a feel of the vastness of their product inventory. Moreover, they have made it easy to navigate through the site with clear versions for each category. The process to place my order was straightforward and fast. Their delivery service was top-notch as my package arrived at my doorstep in no time. All items came well-packaged and were exactly what had been described on the website. Their newsletter subscription option helped me stay informed about newly added products; thus far has given me two solid additions to my 'pantry'. Overall, I would highly recommend anyone seeking new inventions or wanting to explore unique gadgets/products to give The Grommet a try - you won't be disappointed!"
Cristina Friesen
Collected.reviews
Jan 15, 2023
Featured for: Detailed positive buyer experience
Be very cautious before signing up
"Be very cautious before signing up. This platform forces a 20% discount and then takes a punishing 30% commission—you’re effectively selling at wholes..."
Pandere Shoes
Trustpilot
Oct 01, 2025
Featured for: Vendor complaint about fees/commission
I had trouble reaching a vender of a…
"I had trouble reaching a vender of a product I bought through Grommet and had an issue ret..."
Hanna Chusid
Trustpilot
Oct 01, 2025
Featured for: Customer service resolved refund issue
Sellers must also give support info for their products!
"I was so delighted to have something special to send to my daughter! And knowing it would help her health wise! When I asked her some questions, she d..."
Sharon
Trustpilot
Oct 01, 2025
Featured for: Seller failed to provide product info
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Pandere Shoes
trustpilot.com
Oct 01, 2025
Be very cautious before signing up
Be very cautious before signing up. This platform forces a 20% discount and then takes a punishing 30% commission—you’re effectively selling at wholes...
H
Hanna Chusid
trustpilot.com
Oct 01, 2025
I had trouble reaching a vender of a…
I had trouble reaching a vender of a product I bought through Grommet and had an issue ret...
S
Sharon
trustpilot.com
Oct 01, 2025
Sellers must also give support info for their products!
I was so delighted to have something special to send to my daughter! And knowing it would help her health wise! When I asked her some questions, she d...
M
MT
trustpilot.com
Oct 01, 2025
Great Selections!
I didn’t buy this time around, but there are SO many interesting...
C
Christine Gorlin
trustpilot.com
Oct 01, 2025
Always Recommend
I have recommended Grommet before and will ag...
A
Amy Henninger
trustpilot.com
Oct 01, 2025
I've had a wonderful experience each…
I've had a wonderful experience eac...
T
Tina Ferrence
trustpilot.com
Oct 01, 2025
Love to see all the new products and…
Love to see all the new products...
S
Shantell M Evans
trustpilot.com
Oct 01, 2025
Grommet review
I love the products that are being o...
K
KS
trustpilot.com
Oct 01, 2025
Unique Products
I love all of the unique products from small businesses. I...
J
Joyce Latz
trustpilot.com
Oct 01, 2025
Terrific Products!
The Grommet continues to showcase in...
C
Corinne
trustpilot.com
Oct 01, 2025
Bug Bite Thing
Several items that I have purchased are really great items that work extremely well (Bug Bite thing for example)...
C
Carol
trustpilot.com
Oct 01, 2025
The Grommet Helps you find novel…
The Grommet Helps you find novel...
J
Jeff Cashatt
trustpilot.com
Oct 01, 2025
Let Your Imagination Run Wild--They Do
Interesting site with a seemingly unending variety of new and innovative products. Some items are geared to a very niche market while many others offe...
M
Maureen Concannon
trustpilot.com
Oct 01, 2025
great gifts and tools
I have found great gifts and tools on Grommet and...
R
Rebecca Nagy
trustpilot.com
Oct 01, 2025
GREAT PLATFORM!
They were very helpful and do a lot of...
K
Kit
trustpilot.com
Oct 01, 2025
Like this Site
Like your web site. Offer lots of interesting stuff. All kinds of stu...
E
Eileen
trustpilot.com
Oct 01, 2025
Fun innovative ideas
...
M
Michael Meskew
trustpilot.com
Oct 01, 2025
The information is a vast improvement…
The information is a vast impr...
K
Karen Maietta
trustpilot.com
Oct 01, 2025
Great innovative ideas
Great innovative ideas, we all...
D
Donna
trustpilot.com
Oct 01, 2025
While I like the option to get 20% off…
While I like the option to get 20% off my ordered item by clicking on the tab before actually p...
Conclusion
Reviews indicate The Grommet is a useful discovery marketplace for shoppers seeking unique or problem-solving products, with many buyers praising product usefulness and gifts. Several customers report smooth ordering, fast delivery, helpful packaging, and responsive customer support for issues like returns. On the other hand, some vendor feedback flags concerns about the platform’s discount and commission structure and limited seller-side economic returns. A few reviews also note gaps in seller-to-customer communication (missing product instructions). For shoppers: The Grommet is often recommended for novelty finds and gifting; check product details and seller information before purchase. For makers considering the platform: review fee and discount policies carefully and clarify expectations about buyer materials and support.