Reviews most often point to handcrafted knitwear and wool garments as the standout strength. Many shoppers describe easy purchases and come back to buy favorite styles again. Repeated complaints focus on delivery problems, customs delays, and customer-service issues with returns and matching orders to accounts. Some customers also mention unexpected duties and price inconsistencies at checkout.
Examples from available reviews (Aug 2022 – Mar 2026).
Product was beautiful and well made.
“Beautiful and well made”
Product was beautiful and customer service was exceptional.
“customer service is exceptional.”
Customer was charged duties despite site claiming duties were covered.
“What did my husband get charged at the point of payment? Duties and taxes.”
Order has not arrived and reviewer is very disappointed.
“As yet my order has NOT yet arrived.”
Many reviews describe quick, helpful support that answers order questions and handles exchanges. Another group reports the opposite: returns refused, emails left unanswered, and orders not linked to customer accounts. Together, these accounts point to uneven after-sale support from case to case.
Many customers say the items are fairly priced for the materials and workmanship, and some buy again because of it. A smaller set of reviews mentions being charged duties or seeing prices shift during sales; these complaints show up less often but are specific. Some positive reviews also note that duties were included and no extra fees were charged.
Shoppers often praise the ordering process and describe checkout as simple. Several reviewers report sizing problems, including chest measurements that didn’t match and led to the wrong size and a reorder. Tracking and delivery timing shape the experience, especially when orders don’t arrive as expected.
Most reviews call the garments well made, warm, and consistent with the photos and material details. A few mention damaged packaging or delicate parts on arrival, and some say slipper soles could be sturdier. Many reviews repeatedly highlight wool quality and good fit across different products.
Many reviewers mention clear order confirmations and useful shipping updates that help set expectations. Others report missing updates, emails about orders they didn’t place, and trouble reaching support when issues come up. Communication ranges from clear and timely to limited, depending on the situation.
Overall feedback splits between strong satisfaction with the products and practical problems during delivery or after-sale fixes. Positive reviews focus on craftsmanship, fit, and repeat buying. Negative reviews center on non-delivery, customs holds, return refusals, and unexpected charges at checkout.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Product and customer service were excellent.
“excellent product and customer service”
Order wasn't linked to account causing support issues and aggravation.
“my order was not associated with my account and I could not prove my order was valid.”
Product was beautiful and well made.
“Beautiful and well made”
Reviewer says the product is great.
“Great product”
Sweaters are beautiful, 100% wool, and worth purchasing.
“these sweaters are beautiful and totally worth it.”
Store has quality products and good service.
“I love this store, quality products and good service.”
Easy transaction, clear communication, and satisfying purchase.
“It was an easy transaction with clear communication!”
Sweater was beautiful and delivery was fairly quick.
“The sweater is beautiful.”
Great overall but sizing varies; order a size larger.
“I will warn though to order big.”
Followed sizing recommendation and sweater fit and material were excellent.
“the fit is great !”
Sizing chest measurements misled reviewer causing wrong size and delays.
“the cm.of the chest is totally misleading and makes customers choose a wrong size!!”
High quality, fast delivery, true fitting, and very warm.
“Great quality. Fast and efficient delivery.”
Overall good quality but repeated sizing issues with sleeves.
“All three had too tight arms and were too long for the size.”
Customer service quickly addressed delay; sweater fit and color were perfect.
“The customer service was quick to address the hold up.”
Quick delivery and sweater matched picture with first-rate quality.
“Quality was first rate.”
Swift delivery, good communication, well packaged, and beautiful sweater.
“Swift delivery, well packaged, good communication”
Customer loved the sweaters and repurchased for styles and colors.
“Love the sweaters I just got so I purchased some more.”
Consistently great service and very soft sweaters.
“The sweaters are the softest and most amazing!”
Return denied despite stated policy and emails went unanswered.
“they said the return policy did not cover it”
Cardigan color and fit were beautiful and stylish; perfect fit for reference.
“The color Thundra is simply beautiful”
Items listed as in stock weren't, charges occurred and no delivery updates.
“Items they say are in stock but are not”
Customer was charged duties despite site claiming duties were covered.
“What did my husband get charged at the point of payment? Duties and taxes.”
Product was beautiful and customer service was exceptional.
“customer service is exceptional.”
Help was excellent and delivery was prompt.
“Excellent help services, prompt delivery”
Slippers were warm, comfortable, but soles could be more durable.
“My slippers were very warm, soft, comfortable and cute.”
Bought two sweaters and was pleased; delivery took a little long.
“Delivery across the pond a little long”
Consistent quality from product through purchase and communication.
“Quality throughout the process from product to purchase to communication.”
Gift was well received and now displayed prominently in living room.
“it was received quite well, now dominating the living room.”
Custom portrait arrived with shattered frame; refund issued after contact.
“the glass of the frame completely shattered.”
Order has not arrived and reviewer is very disappointed.
“As yet my order has NOT yet arrived.”
Customs delay caused late delivery, ruining birthday timing.
“Stopped at US Customs according to shipping tracker.”
Glasses were beautiful and communications about shipping were excellent.
“excellent communications re order and shipping.”
Vest matched expectations and delivery correspondence was excellent.
“the correspondence with delivery updates was excellent.”
Order not received; customs hold delayed birthday gift and disappointed customer.
“I still have not received my sweater, order# 168808.”
Replacement cross arrived in perfect condition and met expectations.
“Exactly the cross I expected.”
Shipping missed promised date and sweater didn't arrive on time.
“The expected arrival date per your website was September 18th.”
I have still not received my package.
“I have still not received my package.”
Service was excellent with timely advisories.
“excellent service and timely advisories”
Sweater was beautiful and warm but wrong (men's) size received.
“I had ordered a women's small, but received a men's small.”
Reviewer praises great customer service.
“Great customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Irish Store is an online retailer that sells traditional Irish knitwear and country clothing. The range includes Aran sweaters, cardigans, vests, wool accessories, and footwear made with natural fibers. Product pages list materials, size charts, and care instructions to help shoppers pick the right fit. The site takes online payments and posts shipping and returns policies, along with customer service contact options for order help.