Reviews Analyzed
21
We Collect & Analyze Reviews
The Irish Store
Experiences & Reviews
The Irish Store is an online retailer selling Irish-themed goods to international customers. When researching reviews, focus on shipping policies, customs handling, return and refund procedures, and available order-tracking, as these factors recur in customer feedback.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
28d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers note responsive, helpful customer service; staff reportedly assisted with tracking, refunds or replacements in several cases.
Share of mentions
Strong
14%
💰
Value for money
A small number of reviewers mention reasonable prices and perceived value for knitwear and home goods, but sample size is limited.
Share of mentions
Mixed
3%
⚡
User experience
Ordering and site usability are often praised, yet shipping and delivery show a split: timely shipments for some, customs delays or non-arrival for others.
Share of mentions
Mixed
25%
🔧
Product quality
Most reviewers report good product quality—warm knitwear, jewelry and glassware—though isolated reports cite damage from inadequate packaging.
Share of mentions
Strong
19%
📞
Communication
Several reviewers highlight clear order and shipping updates and timely advisories, with positive remarks about tracking communications.
Share of mentions
Strong
11%
⭐
Overall experience
Overall impressions are mixed: many customers are satisfied with products and service, while a notable portion report delivery or customs problems.
Share of mentions
Mixed
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
An Exceptional Shopping Experience at The Irish Store.
"I recently had the pleasure of shopping at The Irish Store and I must say, it was a delightful experience. As soon as I entered their website, I was greeted with a wide range of high-quality Irish apparel on sale. It was hard to choose just one item! The product descriptions were very informative and helped me make an informed decision about what to purchase. The pictures displayed on the website gave me an accurate representation of what each item looked like. One thing that stood out to me was the excellent customer service provided by their team. They promptly responded to my inquiries and assisted me in tracking my shipment every step of the way. Upon receiving my order, I was blown away by the exceptional quality of the products. Each item exceeded my expectations and felt luxurious against my skin. Overall, I am thoroughly impressed with The Irish Store's collection of knitwear, homewares, and jewelry at such affordable prices. Their exceptional customer service added value to my shopping experience; making it hassle-free from start to finish."
Elsie Bednar
Collected.reviews
Aug 22, 2022
Featured for: Detailed positive across themes
Broken Ogham frame
"I ordered the custom Ogham portrait and it arrived poorly packaged and the glass of the frame completely shattered. After contacting the Irish Store,..."
Christopher Killian
Trustpilot
Oct 01, 2025
Featured for: Damaged fragile item, refund offered
Unreliable Shipping
"I ordered a sweater for my husband’s birthday. The expected arrival date per your website was September 18th. It is now S..."
Disappointed
Trustpilot
Oct 01, 2025
Featured for: Multiple reviews cite shipping delays
Beautiful vest. This was my 1st time ordering from the…
"This was my 1st time ordering from the Irish Store, it was easy & the correspondence with delivery updates was excellent. The men'..."
Elizabeth Johnston
Trustpilot
Oct 01, 2025
Featured for: First-time buyer, excellent delivery updates
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
John Hanley
trustpilot.com
Oct 01, 2025
Necklace is beautiful
Necklace is beautiful. And cu...
D
Donna Smith
trustpilot.com
Oct 01, 2025
Excellent help services
Excellent help servi...
J
J.F.
trustpilot.com
Oct 01, 2025
Reluable and good quality
Quick shipping, good prices. My slippers were very warm, soft, comfortable and cute. I wish the soles were a lit...
J
Jordan Oldenburg
trustpilot.com
Oct 01, 2025
I've bought two sweaters one for my…
I've bought two sweaters one for my wife and one for my Mom and am very pleased w...
F
Frank
trustpilot.com
Oct 01, 2025
Quality throughout the process from…
Quality throughout the process from produc...
A
AZOPAT
trustpilot.com
Oct 01, 2025
The crystal standing cross is a gift
The crystal standing cross is a gift, and it was r...
C
Christopher Killian
trustpilot.com
Oct 01, 2025
Broken Ogham frame
I ordered the custom Ogham portrait and it arrived poorly packaged and the glass of the frame completely shattered. After contacting the Irish Store,...
E
Elizabeth Frost
trustpilot.com
Oct 01, 2025
As yet my order has NOT yet arrived
As yet my order has NOT yet arrived. Very dis...
A
Anonymous
trustpilot.com
Oct 01, 2025
Custom Delay
Gift ordered two weeks ago. Stopped at US Customs according to shipping tracker. This gift will now arrive too late for th...
M
Margot DesJardins
trustpilot.com
Oct 01, 2025
Beautiful glasses
Beautiful glasses, excellent communications re order a...
E
Elizabeth Johnston
trustpilot.com
Oct 01, 2025
Beautiful vest. This was my 1st time ordering from the…
This was my 1st time ordering from the Irish Store, it was easy & the correspondence with delivery updates was excellent. The men'...
L
Linda Pracejus
trustpilot.com
Oct 01, 2025
I still have not received my sweater
I still have not received my sweater, order# 168808. I ordered on 9-11. This is very disappointing. It was meant to be a birthday gift. This hold at c...
L
Lacey
trustpilot.com
Oct 01, 2025
Exactly the cross I expected
Exactly the cross I expected. I had purchased one on my travels in Ireland previously but it was broken by our h...
D
Disappointed
trustpilot.com
Oct 01, 2025
Unreliable Shipping
I ordered a sweater for my husband’s birthday. The expected arrival date per your website was September 18th. It is now S...
R
Ralph Badger
trustpilot.com
Oct 01, 2025
I have still not received my package.
I have still not r...
T
THOMAS WOJTALIK
trustpilot.com
Oct 01, 2025
excellent service and timely advisories
excellent service a...
L
Lori Lambelet
trustpilot.com
Oct 01, 2025
The quality and color of the sweater is…
The quality and color of the sweater is beautiful. It is warm and cozy. The only challenge was I had ordered a women's small, but received a men's sma...
M
Mary Finan
trustpilot.com
Oct 01, 2025
Great customer service!
...
L
Lanre
trustpilot.com
Oct 01, 2025
Great Service period!
...
A
Anne Elsender
trustpilot.com
Oct 01, 2025
Excellent service
Easy to order, quick de...
Conclusion
Customer feedback shows consistent praise for product quality and responsive customer service—multiple shoppers report warm knitwear, glassware and jewelry that met expectations. Communication and order-tracking are frequently cited as strengths. However, shipping reliability is a recurring concern: several reviewers report long transit times, customs holds, or non-arrival of orders. One reviewer reported a shattered frame due to packaging, though the store offered a refund. Prospective buyers should verify shipping windows for their country, consider customs timelines, and review the store’s packaging and returns policy before ordering.