Customer feedback shows consistent praise for product quality and responsive customer service—multiple shoppers report warm knitwear, glassware and jewelry that met expectations. Communication and order-tracking are frequently cited as strengths. However, shipping reliability is a recurring concern: several reviewers report long transit times, customs holds, or non-arrival of orders. One reviewer reported a shattered frame due to packaging, though the store offered a refund. Prospective buyers should verify shipping windows for their country, consider customs timelines, and review the store’s packaging and returns policy before ordering.
Examples from available reviews (Aug 2022 – Feb 2026).
They offered high-quality products and excellent customer service.
“I was blown away by the exceptional quality of the products.”
Custom portrait arrived with shattered frame; refund issued after contact.
“the glass of the frame completely shattered.”
Shipping missed promised date and sweater didn't arrive on time.
“The expected arrival date per your website was September 18th.”
Vest matched expectations and delivery correspondence was excellent.
“the correspondence with delivery updates was excellent.”
Many reviewers note responsive, helpful customer service; staff reportedly assisted with tracking, refunds or replacements in several cases.
A small number of reviewers mention reasonable prices and perceived value for knitwear and home goods, but sample size is limited.
Ordering and site usability are often praised, yet shipping and delivery show a split: timely shipments for some, customs delays or non-arrival for others.
Most reviewers report good product quality—warm knitwear, jewelry and glassware—though isolated reports cite damage from inadequate packaging.
Several reviewers highlight clear order and shipping updates and timely advisories, with positive remarks about tracking communications.
Overall impressions are mixed: many customers are satisfied with products and service, while a notable portion report delivery or customs problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer states the service is great.
“Great Service period!”
Ordering was easy, delivery quick, and product fabulous.
“Easy to order, quick delivery, fabulous product”
Received unauthorized purchase email and couldn't contact support.
“I recieved an email from the Irish store thanking me for my recent purchase. I didnt make one.”
Groomsmen wore cardigans and were pleased with quality and design.
“My husband and all his groomsmen wore cardigans for our sweater wedding and looked amazing.”
Support responded quickly and retrieved money faster than expected.
“they were able to retrieve my money more quickly than I had anticipated.”
Sale pricing appeared deceptive; item price rose during advertised sale.
“the price changed during sales.”
Reviewer loves all sweaters purchased from store.
“I love all of the sweaters that I have purchased from The Irish Store.”
Top-notch experience with informative communication and early delivery.
“Informative and frequent communication from both The Irish Shop and FedEx was much appreciated”
Purchases had outstanding quality and support resolved issues professionally.
“The beauty, fit and quality of everything purchased has been outstanding.”
Sweater arrived beautiful and ordering was easy with no extra fees.
“there are no extra fees.”
Reviewer says the Irish clothing is beautiful and unique.
“Beautiful, unique authenticate Irish clothing!”
Reviewer loves the sweaters they purchased from the store.
“I love the sweaters I have purchased.”
Quality and service exceeded the reviewer's expectations.
“The Quality and service are above expectation!”
Aran sweater is high quality, cozy, and ordering was easy.
“The quality is fantastic, and it’s so cozy and warm.”
Order shipped quickly via FedEx, sweater fit and quality were good.
“I received my order in jus 8 days.”
Shipping was fast with duty included and sweaters are high quality.
“Fast, dependable shipping with duty included in fee.”
Shipping was fast with duty included and sweaters are high quality.
“Fast, dependable shipping with duty included in fee.”
Sweaters were high quality, shipping prompt, and exchange support was excellent.
“the support I received was prompt, cheerful and clear”
Store offers high-quality items at reasonable prices with excellent delivery.
“high quality items for reasonable prices.”
Reviewer praises the store's quality, price, and prompt delivery.
“They are unsurpassed in quality, price and prompt delivery.”
I recently had the pleasure of shopping at The Irish Store and I must say, it was a delightful experience. As soon as I entered their website, I was greeted with a wide range of high-quality Irish apparel on sale. It was hard to choose just one item!
The product descriptions were very informative and helped me make an informed decision about what to purchase. The pictures displayed on the website gave me an accurate representation of what each item looked like.
One thing that stood out to me was the excellent customer service provided by their team. They promptly responded to my inquiries and assisted me in tracking my shipment every step of the way.
Upon receiving my order, I was blown away by the exceptional quality of the products. Each item exceeded my expectations and felt luxurious against my skin.
Overall, I am thoroughly impressed with The Irish Store's collection of knitwear, homewares, and jewelry at such affordable prices. Their exceptional customer service added value to my shopping experience; making it hassle-free from start to finish.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Irish Store is an online retailer selling Irish-themed goods to international customers. When researching reviews, focus on shipping policies, customs handling, return and refund procedures, and available order-tracking, as these factors recur in customer feedback.