Customer feedback shows consistent praise for product quality and responsive customer service—multiple shoppers report warm knitwear, glassware and jewelry that met expectations. Communication and order-tracking are frequently cited as strengths. However, shipping reliability is a recurring concern: several reviewers report long transit times, customs holds, or non-arrival of orders. One reviewer reported a shattered frame due to packaging, though the store offered a refund. Prospective buyers should verify shipping windows for their country, consider customs timelines, and review the store’s packaging and returns policy before ordering.
Examples from available reviews (Aug 2022 – Feb 2026).
They offered high-quality products and excellent customer service.
“I was blown away by the exceptional quality of the products.”
Custom portrait arrived with shattered frame; refund issued after contact.
“the glass of the frame completely shattered.”
Shipping missed promised date and sweater didn't arrive on time.
“The expected arrival date per your website was September 18th.”
Vest matched expectations and delivery correspondence was excellent.
“the correspondence with delivery updates was excellent.”
Many reviewers note responsive, helpful customer service; staff reportedly assisted with tracking, refunds or replacements in several cases.
A small number of reviewers mention reasonable prices and perceived value for knitwear and home goods, but sample size is limited.
Ordering and site usability are often praised, yet shipping and delivery show a split: timely shipments for some, customs delays or non-arrival for others.
Most reviewers report good product quality—warm knitwear, jewelry and glassware—though isolated reports cite damage from inadequate packaging.
Several reviewers highlight clear order and shipping updates and timely advisories, with positive remarks about tracking communications.
Overall impressions are mixed: many customers are satisfied with products and service, while a notable portion report delivery or customs problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Product and customer service were excellent.
“excellent product and customer service”
Order wasn't linked to account causing support issues and aggravation.
“my order was not associated with my account and I could not prove my order was valid.”
Product was beautiful and well made.
“Beautiful and well made”
Reviewer says the product is great.
“Great product”
Sweaters are beautiful, 100% wool, and worth purchasing.
“these sweaters are beautiful and totally worth it.”
Store has quality products and good service.
“I love this store, quality products and good service.”
Easy transaction, clear communication, and satisfying purchase.
“It was an easy transaction with clear communication!”
Sweater was beautiful and delivery was fairly quick.
“The sweater is beautiful.”
Great overall but sizing varies; order a size larger.
“I will warn though to order big.”
Followed sizing recommendation and sweater fit and material were excellent.
“the fit is great !”
Sizing chest measurements misled reviewer causing wrong size and delays.
“the cm.of the chest is totally misleading and makes customers choose a wrong size!!”
High quality, fast delivery, true fitting, and very warm.
“Great quality. Fast and efficient delivery.”
Overall good quality but repeated sizing issues with sleeves.
“All three had too tight arms and were too long for the size.”
Customer service quickly addressed delay; sweater fit and color were perfect.
“The customer service was quick to address the hold up.”
Quick delivery and sweater matched picture with first-rate quality.
“Quality was first rate.”
Swift delivery, good communication, well packaged, and beautiful sweater.
“Swift delivery, well packaged, good communication”
Customer loved the sweaters and repurchased for styles and colors.
“Love the sweaters I just got so I purchased some more.”
Consistently great service and very soft sweaters.
“The sweaters are the softest and most amazing!”
Return denied despite stated policy and emails went unanswered.
“they said the return policy did not cover it”
Cardigan color and fit were beautiful and stylish; perfect fit for reference.
“The color Thundra is simply beautiful”
Items listed as in stock weren't, charges occurred and no delivery updates.
“Items they say are in stock but are not”
Customer was charged duties despite site claiming duties were covered.
“What did my husband get charged at the point of payment? Duties and taxes.”
Product was beautiful and customer service was exceptional.
“customer service is exceptional.”
Help was excellent and delivery was prompt.
“Excellent help services, prompt delivery”
Slippers were warm, comfortable, but soles could be more durable.
“My slippers were very warm, soft, comfortable and cute.”
Bought two sweaters and was pleased; delivery took a little long.
“Delivery across the pond a little long”
Consistent quality from product through purchase and communication.
“Quality throughout the process from product to purchase to communication.”
Gift was well received and now displayed prominently in living room.
“it was received quite well, now dominating the living room.”
Custom portrait arrived with shattered frame; refund issued after contact.
“the glass of the frame completely shattered.”
Order has not arrived and reviewer is very disappointed.
“As yet my order has NOT yet arrived.”
Customs delay caused late delivery, ruining birthday timing.
“Stopped at US Customs according to shipping tracker.”
Glasses were beautiful and communications about shipping were excellent.
“excellent communications re order and shipping.”
Vest matched expectations and delivery correspondence was excellent.
“the correspondence with delivery updates was excellent.”
Order not received; customs hold delayed birthday gift and disappointed customer.
“I still have not received my sweater, order# 168808.”
Replacement cross arrived in perfect condition and met expectations.
“Exactly the cross I expected.”
Shipping missed promised date and sweater didn't arrive on time.
“The expected arrival date per your website was September 18th.”
I have still not received my package.
“I have still not received my package.”
Service was excellent with timely advisories.
“excellent service and timely advisories”
Sweater was beautiful and warm but wrong (men's) size received.
“I had ordered a women's small, but received a men's small.”
Reviewer praises great customer service.
“Great customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Irish Store is an online retailer selling Irish-themed goods to international customers. When researching reviews, focus on shipping policies, customs handling, return and refund procedures, and available order-tracking, as these factors recur in customer feedback.