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We Collect & Analyze Reviews

The Tool Nut
Experiences & Reviews

The Tool Nut is an online tool retailer that sells power and hand tools, accessories and replacement parts to tradespeople and hobbyists. Consumers researching The Tool Nut typically want information about pricing, shipping, returns and customer support. This summary is intended to help prospective buyers evaluate reviews about order fulfilment, product condition, and post‑sale service.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 25%
Latest Review 20d
Overall Rating
1.9

Our Analysis

🎯

Service quality

Most reviews cite slow or failed fulfillment: delayed shipments, missing items, unexpected shipping charges and return handling problems.

Share of mentions
23%
Weak
💰

Value for money

Some reviewers praise low prices, but many report unexpected charges, partial refunds, or lost items that reduced perceived value.

Share of mentions
13%
Weak

User experience

Recurring site and ordering issues: orders marked processing for weeks, unclear tracking, weekend closures, and ineffective priority processing.

Share of mentions
13%
Weak
🔧

Product quality

Reports of damaged, non‑functioning or incomplete products are common; some customers did receive replacements after contacting support.

Share of mentions
9%
Weak
📞

Communication

Frequent reports of slow, contradictory, or unhelpful responses from support; a minority of reviews highlight individual staff resolving issues quickly.

Share of mentions
20%
Weak

Overall experience

Majority of reviews describe frustrating order and support experiences, while a smaller share describes smooth deliveries and effective problem resolution.

Share of mentions
23%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

T
TROY NEWMILLER
trustpilot.com Oct 01, 2025

Cheapest prices for high quality tools fast shipping for free

First of all the order was very simple I got an outrageous deal and and was wondering if it was a scam or something because it was so easy , the packi...

L
Loren Woirhaye
trustpilot.com Oct 01, 2025

This place has attractive prices and…

This place has attractive prices and terms but man, they have been slow to ship. Day 32 and my...

A
Arthur Schalow
trustpilot.com Oct 01, 2025

I ordered a Milwaukee track saw from…

I ordered a Milwaukee track saw from Tool Nut. Spent $1200 for their most comprehensive set. The 3 packages arrived as scheduled. However, their guide...

D
Dee Howard
trustpilot.com Oct 01, 2025

Bought a "new" Dewalt hedge trimmer

Bought a "new" Dewalt hedge trimmer. The box was previously opened. The tool was defective. Tried to return and get money back and or replacement. The...

g
gsoguy
trustpilot.com Oct 01, 2025

Highly Recommended

Tool Nut is my preferred source for Festool products. I have always received my orders promptly and undamaged. I recent...

O
Oscar
trustpilot.com Oct 01, 2025

They will charge you for an item they…

They will charge you for an item they will never send then give...

B
Bill White
trustpilot.com Oct 01, 2025

Advetise free shipping - and then they charge you. Avoid

Advetise free shipping, go through the order, and what a surprise. They cha...

s
shawn goodyke
trustpilot.com Oct 01, 2025

I ordered a Milwaukee Vacuum from them

I ordered a Milwaukee Vacuum from them, after I received it and went to use it , it was non functioning. Sent in video of it not working, shipped it b...

J
Jake Lopes
trustpilot.com Oct 01, 2025

Quality service is trash

...

N
Nico Eti
trustpilot.com Oct 01, 2025

We have been purchasing from them for a…

We have been purchasing from them for a long time now. We placed orders with them recently. Sandpaper with a grit of 40 and a sander. It is my belief...

T
TILLMAN COLLUMe
trustpilot.com Oct 01, 2025

I had a terrible experience with this…

I had a terrible experience with this company. I placed an order and it when they per the site and my bank (Navy Fed ) . I called to check on my order...

R
Rick
trustpilot.com Oct 01, 2025

Dewalt 20 volt drill kit

Ordered a tool from them. They say they shipped it USPS. But I never recieved it. Call c...

M
Mark Hinkle
trustpilot.com Oct 01, 2025

Spend your money eslewhere...

Worse than the slow order process for instock items is that they lie to thier customers who inquire about thier orders. Dis...

m
mcmatthelake
trustpilot.com Oct 01, 2025

you would be a nut to depend on them

I have been buying from toolnut for 6+ years. I have had minor issues in the past but nothing to be unexpected. That has changed recently and have bee...

B
Bob Hillhouse
trustpilot.com Oct 01, 2025

The Store is ONLINE but we're closed

The site says that they will ship "In Stock" items the same day if the order is placed before noon. I have placed orders the same day for "in Stock" i...

K
Kelley Mello
trustpilot.com Oct 01, 2025

Buyer Beware. This company doesn't give returns.

How can this company improve you ask. Well for starters they could hold true to their 30 day no hassle return policy....What a joke. I tried to return...

W
Wallace Williams
trustpilot.com Oct 01, 2025

Still have not received any help from…sos from tool Nut

Still have not received any help from tool nut .They say Milwaukee is going to send battery.So I go to their site and don’t get any fu...

T
Thomas Davis
trustpilot.com Oct 01, 2025

Absolutely Horrible Experience

I was looking around online to replace my tool belt since I'm getting ready to be released to go back to work so I came across tool nut and seen that...

A
Anthony Perry
trustpilot.com Oct 01, 2025

The absolute worst online purchasing…

The absolute worst online purchasing experience I’ve ever had. After waiting 5 weeks for a preorder to ship, I was sent tracking info that said a labe...

w
william rogers
trustpilot.com Oct 01, 2025

Great customer service, Zach was great

I have ordered a lot of tools and accessories from the Toolnut, I have been fortunate everything was always shipped very quickly, and was exactly what...

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Conclusion

Reviewers frequently report problems with fulfilment and post‑sale service: delayed shipments, missing or damaged items, unexpected shipping charges, and difficult returns. A substantial portion of customers describe slow or unhelpful communication, though a few note prompt resolution from individual agents. If you consider buying, check stock and shipping terms carefully, document delivery and packaging, and retain payment records in case you need to dispute a charge. For high‑value orders, consider payment protections (card dispute) and confirm return policy details before purchasing.