Reviews Analyzed
20
We Collect & Analyze Reviews
The Tool Nut
Experiences & Reviews
The Tool Nut is an online tool retailer that sells power and hand tools, accessories and replacement parts to tradespeople and hobbyists. Consumers researching The Tool Nut typically want information about pricing, shipping, returns and customer support. This summary is intended to help prospective buyers evaluate reviews about order fulfilment, product condition, and post‑sale service.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
20d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Most reviews cite slow or failed fulfillment: delayed shipments, missing items, unexpected shipping charges and return handling problems.
Share of mentions
Weak
23%
💰
Value for money
Some reviewers praise low prices, but many report unexpected charges, partial refunds, or lost items that reduced perceived value.
Share of mentions
Weak
13%
⚡
User experience
Recurring site and ordering issues: orders marked processing for weeks, unclear tracking, weekend closures, and ineffective priority processing.
Share of mentions
Weak
13%
🔧
Product quality
Reports of damaged, non‑functioning or incomplete products are common; some customers did receive replacements after contacting support.
Share of mentions
Weak
9%
📞
Communication
Frequent reports of slow, contradictory, or unhelpful responses from support; a minority of reviews highlight individual staff resolving issues quickly.
Share of mentions
Weak
20%
⭐
Overall experience
Majority of reviews describe frustrating order and support experiences, while a smaller share describes smooth deliveries and effective problem resolution.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
I ordered a Milwaukee track saw from…
"I ordered a Milwaukee track saw from Tool Nut. Spent $1200 for their most comprehensive set. The 3 packages arrived as scheduled. However, their guide..."
Arthur Schalow
Trustpilot
Oct 01, 2025
Featured for: Missing bundle; no remedy offered
The absolute worst online purchasing…
"The absolute worst online purchasing experience I’ve ever had. After waiting 5 weeks for a preorder to ship, I was sent tracking info that said a labe..."
Anthony Perry
Trustpilot
Oct 01, 2025
Featured for: Ignored messages; chargeback dispute
Cheapest prices for high quality tools fast shipping for free
"First of all the order was very simple I got an outrageous deal and and was wondering if it was a scam or something because it was so easy , the packi..."
TROY NEWMILLER
Trustpilot
Oct 01, 2025
Featured for: Positive: fast delivery, low price
Great customer service, Zach was great
"I have ordered a lot of tools and accessories from the Toolnut, I have been fortunate everything was always shipped very quickly, and was exactly what..."
william rogers
Trustpilot
Oct 01, 2025
Featured for: Positive: quick replacement by Zack
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
T
TROY NEWMILLER
trustpilot.com
Oct 01, 2025
Cheapest prices for high quality tools fast shipping for free
First of all the order was very simple I got an outrageous deal and and was wondering if it was a scam or something because it was so easy , the packi...
L
Loren Woirhaye
trustpilot.com
Oct 01, 2025
This place has attractive prices and…
This place has attractive prices and terms but man, they have been slow to ship. Day 32 and my...
A
Arthur Schalow
trustpilot.com
Oct 01, 2025
I ordered a Milwaukee track saw from…
I ordered a Milwaukee track saw from Tool Nut. Spent $1200 for their most comprehensive set. The 3 packages arrived as scheduled. However, their guide...
D
Dee Howard
trustpilot.com
Oct 01, 2025
Bought a "new" Dewalt hedge trimmer
Bought a "new" Dewalt hedge trimmer. The box was previously opened. The tool was defective. Tried to return and get money back and or replacement. The...
g
gsoguy
trustpilot.com
Oct 01, 2025
Highly Recommended
Tool Nut is my preferred source for Festool products. I have always received my orders promptly and undamaged. I recent...
O
Oscar
trustpilot.com
Oct 01, 2025
They will charge you for an item they…
They will charge you for an item they will never send then give...
B
Bill White
trustpilot.com
Oct 01, 2025
Advetise free shipping - and then they charge you. Avoid
Advetise free shipping, go through the order, and what a surprise. They cha...
s
shawn goodyke
trustpilot.com
Oct 01, 2025
I ordered a Milwaukee Vacuum from them
I ordered a Milwaukee Vacuum from them, after I received it and went to use it , it was non functioning. Sent in video of it not working, shipped it b...
J
Jake Lopes
trustpilot.com
Oct 01, 2025
Quality service is trash
...
N
Nico Eti
trustpilot.com
Oct 01, 2025
We have been purchasing from them for a…
We have been purchasing from them for a long time now. We placed orders with them recently. Sandpaper with a grit of 40 and a sander. It is my belief...
T
TILLMAN COLLUMe
trustpilot.com
Oct 01, 2025
I had a terrible experience with this…
I had a terrible experience with this company. I placed an order and it when they per the site and my bank (Navy Fed ) . I called to check on my order...
R
Rick
trustpilot.com
Oct 01, 2025
Dewalt 20 volt drill kit
Ordered a tool from them. They say they shipped it USPS. But I never recieved it. Call c...
M
Mark Hinkle
trustpilot.com
Oct 01, 2025
Spend your money eslewhere...
Worse than the slow order process for instock items is that they lie to thier customers who inquire about thier orders. Dis...
m
mcmatthelake
trustpilot.com
Oct 01, 2025
you would be a nut to depend on them
I have been buying from toolnut for 6+ years. I have had minor issues in the past but nothing to be unexpected. That has changed recently and have bee...
B
Bob Hillhouse
trustpilot.com
Oct 01, 2025
The Store is ONLINE but we're closed
The site says that they will ship "In Stock" items the same day if the order is placed before noon. I have placed orders the same day for "in Stock" i...
K
Kelley Mello
trustpilot.com
Oct 01, 2025
Buyer Beware. This company doesn't give returns.
How can this company improve you ask. Well for starters they could hold true to their 30 day no hassle return policy....What a joke. I tried to return...
W
Wallace Williams
trustpilot.com
Oct 01, 2025
Still have not received any help from…sos from tool Nut
Still have not received any help from tool nut .They say Milwaukee is going to send battery.So I go to their site and don’t get any fu...
T
Thomas Davis
trustpilot.com
Oct 01, 2025
Absolutely Horrible Experience
I was looking around online to replace my tool belt since I'm getting ready to be released to go back to work so I came across tool nut and seen that...
A
Anthony Perry
trustpilot.com
Oct 01, 2025
The absolute worst online purchasing…
The absolute worst online purchasing experience I’ve ever had. After waiting 5 weeks for a preorder to ship, I was sent tracking info that said a labe...
w
william rogers
trustpilot.com
Oct 01, 2025
Great customer service, Zach was great
I have ordered a lot of tools and accessories from the Toolnut, I have been fortunate everything was always shipped very quickly, and was exactly what...
Conclusion
Reviewers frequently report problems with fulfilment and post‑sale service: delayed shipments, missing or damaged items, unexpected shipping charges, and difficult returns. A substantial portion of customers describe slow or unhelpful communication, though a few note prompt resolution from individual agents. If you consider buying, check stock and shipping terms carefully, document delivery and packaging, and retain payment records in case you need to dispute a charge. For high‑value orders, consider payment protections (card dispute) and confirm return policy details before purchasing.