Reviews often mention failed fulfillment and refund problems, alongside repeated praise for helpful individual agents. Customers describe orders marked as shipped but never delivered, items charged but not sent, and refunds that were slow or never issued. Some reviewers point to low prices and fast shipping as clear positives. Fewer reports describe defective or non-working products and returns that were hard to complete.
Examples from available reviews (Aug 2022 – Mar 2026).
They charged for an item but did not send it and delayed refunds.
“They will charge you for an item they will never send”
Caleb resolved a damaged-item issue and secured a replacement quickly.
“Caleb went above and beyond his duties and resolved my issue”
Received high-quality tools at very low price with fast, well-packed shipping.
“toolnet.com give me the best quality tools for the best possible price”
Received a supposedly new but defective hedge trimmer and returns were obstructed.
“Bought a "new" Dewalt hedge trimmer”
Many reviews describe fulfillment issues such as items charged but not shipped, cancelled orders, and long processing times. Several customers say they were told to dispute charges with their bank or the carrier rather than getting a direct fix from the company. At the same time, a separate group praises front-line staff for quickly handling damaged shipments and processing refunds.
Several reviews highlight low prices and strong value on tools and kits. These value comments often come with notes about quick delivery and careful packaging. Deal mentions appear, but they show up less often than service-related complaints.
Customers often mention tracking that stalled, preorders that missed the expected schedule, and a returns process described as slow or expensive. Some shoppers say advertised shipping promises did not match actual hours or fulfillment practices. Others report smooth, on-time deliveries and easy exchanges arranged by named staff.
Several buyers say items arrived defective, not working, or missing parts. When they tried to return faulty items, some report partial refunds or returns that were blocked. A smaller number mention products arriving in good condition and replacements handled correctly.
Customers describe mixed messaging online, including promotions that ended early and listings that did not match the quantities shipped. Several reviews point to limited weekend availability and slow replies to questions. Other feedback credits specific employees for reaching out proactively and helping track deliveries.
Reviews show a clear split between high-rated one-on-one service and many low-rated fulfillment experiences. Bargain hunters often note good prices, while others say shipping, refund, or returns problems went unresolved and shaped most of their experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · bbb.org (3) · Quotes shortened · As of: March 2026
They charged for out-of-stock items and failed to issue a refund.
“they billed me for it anyway”
Listing showed two pencils per set, but seller sent only one and refused remedy.
“each set includes only one pencil”
Received high-quality tools at very low price with fast, well-packed shipping.
“toolnet.com give me the best quality tools for the best possible price”
Attractive prices, but order stayed in 'processing' and shipped slowly.
“Day 32 and my order is still marked as "processing" on their website tracking feature.”
Part of my bundled guide rail was missing and support offered no resolution.
“their guide rail bundle arrived by Fed Ex with only (1) 55" guide rail.”
Received a supposedly new but defective hedge trimmer and returns were obstructed.
“Bought a "new" Dewalt hedge trimmer”
Festool orders arrived promptly and customer service resolved an issue.
“I have always received my orders promptly and undamaged.”
They charged for an item but did not send it and delayed refunds.
“They will charge you for an item they will never send”
Advertised free shipping but they charged shipping and offered poor support.
“Advetise free shipping, go through the order, and what a surprise. They charge shipping.”
Received a non-functioning vacuum, returned it, and got a partial refund.
“it was non functioning”
Reviewer reports service quality was terrible.
“Quality service is trash”
They failed to deliver sandpaper, allegedly causing loss of a $20,000 job.
“They caused us to lose a 20 thousand dollar job because they were liars.”
Order cancelled for third-party approval and staff were unhelpful and dismissive.
“I was treated like a criminal not a customer.”
Item marked shipped but never received, and support advised a bank dispute.
“told me to call my bank and dispute the charge.”
Reviewer says service is dishonest and slow, won't buy again.
“Dishonest and slow service”
Longtime customer frustrated by recent poor fulfillment and unhelpful customer service.
“they always have an excuse and typically contradict their own assertions.”
Site claims same-day shipping but orders remained processing and weekends closed.
“THEY ARE CLOSED ON THE WEEKENDS!”
Tried to return a vest within 30 days but company refused refund.
“The company said all sales were final”
No help resolving a battery rebate and experiencing vendor runaround.
“Still have not received any help from tool nut”
Order put on hold with no response despite inquiries, threatening cancellation and complaint.
“haven't heard anything back from them”
Preorder delayed, tracking stalled, and company ignored refund requests over months.
“I’m currently waiting for a chargeback dispute with PayPal since they won’t just refund the money or bother responding.”
Received damaged tote but customer service (Zack) promptly shipped a replacement.
“He was very professional, and very quick to ship a new one to me!”
Got a great deal on the desired tool.
“Great deal on the tool I wanted, perfect.”
Caleb responded quickly and was very accommodating.
“TOOL NUT ROCKS!!!”
Caleb is consistently quick and accommodating in customer service.
“LOVE this company, especially Caleb!!!”
Caleb resolved a damaged-item issue and secured a replacement quickly.
“Caleb went above and beyond his duties and resolved my issue”
Caleb canceled my order and issued a same-day refund enabling further purchases.
“I even got my refund the same day.”
Caleb arranged a return and refund quickly to allow a cheaper kit purchase.
“Caleb expeditiously arranged for me to return my original purchase and receive a refund”
Good prices, fast service, and understanding team.
“Super company with understanding team.”
Rhiannon resolved a promo oversight and provided good customer service.
“She took good care of me and made the situation great”
Did not receive half the order and company refused help, advising other recourse.
“They told me to take up this matter with Fed-Ex or my credit card company.”
Charger didn't work but couldn't be returned because package was opened.
“How would you know if it worked if you didn't open package?”
Email advertised combined sale and double points, but offers conflicted and ended early.
“they ended the sale on Milwaukee after 2 days.”
Shipping and return process were very slow and returns were costly.
“NO FREE RETURNS!SUPER SLOW SHIPPING”
ToolNut reliably stocks Dewalt and Milwaukee; Rhiannon resolved a minor issue promptly.
“the customer service from Rhiannon V. was fantastic!!”
Zach handled damaged shipment professionally and restored order to satisfaction.
“Zach from ToolNut got right back to us”
Rhiannon held and shipped the order on the requested date, shipments arrived as planned.
“The order was packaged well and arrived as planned.”
Rhiannon was extremely helpful with an order and provided excellent customer service.
“I found her to be extremely helpful.”
Jason coordinated with Makita to replace a damaged track and improved packaging.
“He contacted Makita to have them ship a replacement.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Tool Nut is an online seller of power tools, hand tools, tool storage, and related accessories. Its website lists product specs, SKUs, and photos so shoppers can compare models and features. The company ships within the U.S. and offers standard and expedited shipping. Support is available by phone and email, and the site posts its return and warranty policy details.