Reviews Analyzed
20
We Collect & Analyze Reviews
The Webster
Experiences & Reviews
The Webster is a U.S.-based luxury fashion retailer that sells designer apparel, shoes, and accessories through an online store and physical locations. Consumers often compare the site to other multi-brand luxury marketplaces and look for information on ordering, returns, authenticity, and customer support when researching The Webster.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
14d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report poor service and unresponsive support; one reviewer noted an instance of improved responsiveness after a second order.
Share of mentions
Weak
21%
💰
Value for money
Several reviewers describe unexpected final‑sale or promo restrictions, lost discounts, and delayed or missing refunds leaving buyers out of pocket.
Share of mentions
Weak
6%
⚡
User experience
Many customers report order failures, stock or sizing errors, and return-process breakdowns that made the purchase and post‑purchase experience frustrating.
Share of mentions
Weak
19%
🔧
Product quality
Reports include damaged items, poor packaging, sizing mismatches, and questions about authenticity; a minority of reviews describe flawless deliveries.
Share of mentions
Weak
11%
📞
Communication
Frequent complaints of delayed or no responses to emails and calls, inconsistent replies, and lack of proactive updates during issues.
Share of mentions
Weak
20%
⭐
Overall experience
Most reviews describe negative end‑to‑end experiences—ordering, fulfillment, returns and support—while a small number report satisfactory deliveries.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (December 2021 – October 2025).
Matilda Square Neck Dress
"Quite an Improvement!!
The first time I ordered from the Webster company, I was pretty unsatisfied with the results.
The quality of the product was not up to par and the customer service was disappointing.
I attempted to contact them many times, but received no answer from them at all.
I gave them a second go because they offered products that I actually wanted so I placed another order.
This time, I faced a similar problem where my Webster tags were missing.
However, they actually reacted this time and sent me my tag back without me having to ask again by email or obtain a refund.
that's quite an improvement on customer service.
"
Christabel Harrison
Collected.reviews
Dec 16, 2021
Featured for: Shows improved customer service
Beware
"Beware! I'm not sure what their customer service was like pre-covid 19, but I can attest that it is awful now. My interactions with The Webster store..."
E. M.
Trustpilot
Oct 01, 2025
Featured for: Detailed complaint: packaging and service
wow i wish i read the reviews before…
"wow i wish i read the reviews before purchasing! horrible customer service. i purchased via their website. the item was 50%. during the check out proc..."
Stephen W
Trustpilot
Oct 01, 2025
Featured for: Final-sale checkout and refund dispute
All good
"Got package in 2 days..."
Troy
Trustpilot
Oct 01, 2025
Featured for: Short positive: fast delivery, no flaws
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Stephen W
trustpilot.com
Oct 01, 2025
wow i wish i read the reviews before…
wow i wish i read the reviews before purchasing! horrible customer service. i purchased via their website. the item was 50%. during the check out proc...
h
hhh
trustpilot.com
Oct 01, 2025
CUSTOMER SERVICE IS LIKE DEAD, DO NOT BUY
I bought a shoe about half year ago and found they sent wrong size. I never wear them and it's new with all the box and bags. So I contacted the custo...
T
Troy
trustpilot.com
Oct 01, 2025
All good
Got package in 2 days...
Z
Zyra Blake
trustpilot.com
Oct 01, 2025
I purchased a pair of shoes that are…
I purchased a pair of shoes that are supposed to be high quality. I had the shoes for about a week and they started coming apart. I contacted them abo...
l
larry pearson
trustpilot.com
Oct 01, 2025
Do not buy from this company.Sent a…
Do not buy from this company.Sent a return.No one was there to receive it. FedEx returned i...
k
karu
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THEM
I received a damaged Gucci wallet, returned it 2 days later, they confirmed the return and told me to wait 3-5 bu...
D
Dee De
trustpilot.com
Oct 01, 2025
I bought a dress on sale $400
I bought a dress on sale $400. They said it was a US 10 it was a 6. When I tried to return it they said it was final sale. They did not say so when I...
M
Miguel
trustpilot.com
Oct 01, 2025
Customer service is non existent had an…
Customer service is non existent had an issue with a a few items I bought $3k order. I used a promo code so needed to exchange for a bigger size. Was...
M
Meaghan Alvarado
trustpilot.com
Oct 01, 2025
"Technical errors" - out of stock
I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of s...
t
tara gator
trustpilot.com
Oct 01, 2025
Made a purchase online February 1st…
Made a purchase online February 1st 2022 and the money was debited from my account. I waited two weeks with no confirmation email or order status and...
J
Jennifer Host
trustpilot.com
Oct 01, 2025
Do not purchase from this seller!
Purchased an item from the seller through walmart.com....
N
Nermeen El faramawi
trustpilot.com
Oct 01, 2025
Fake bag…
I received an YSL wallet bag from them and it came without the authenticity card and it was poorly wrapped in a wrapping paper with a sticker that has...
D
Danny
trustpilot.com
Oct 01, 2025
Awful experience
Awful experience! Bought two sizes of one jacket, order was rejected because payment can't be verified while two transactions already pending on my ba...
S
Satisfied customer.
trustpilot.com
Oct 01, 2025
BEWARE
Bought a pair of Fendi jeans. I guess they run small in size so I sent them back EXACTLY the way I received them. On top of that I bought another pair...
A
Anne-Marie
trustpilot.com
Oct 01, 2025
I agree that their customer service is…
I agree that their customer service is terrible. It would seem as if they do not want you...
E
E. M.
trustpilot.com
Oct 01, 2025
Beware
Beware! I'm not sure what their customer service was like pre-covid 19, but I can attest that it is awful now. My interactions with The Webster store...
E
Edward Jonasmd Domanskis
trustpilot.com
Oct 01, 2025
Atrocious customer service!
Atrocious customer service!! Please make sure that you will not even think of returning anything. I was told I could return things if they did not fit...
G
GuGu
trustpilot.com
Oct 01, 2025
They will mark something on sale
They will mark something on sale. Then the link will direct you to email the client team full of useless liars ppl w...
A
Aizhan Suleimenova
trustpilot.com
Oct 01, 2025
My package was lost, never got refund
My package was lost. The webster did not send me the replacement or refund my money. Every time you write, rarely reply saying...
C
Christabel Harrison
Collected.reviews
Dec 16, 2021
Matilda Square Neck Dress
Quite an Improvement!!
The first time I ordered from the Webster company, I was pretty unsatisfied with the results.
The quality of the product was not up to par and the customer service was disappointing.
I attempted to contact them many times, but received no answer from them at all.
I gave them a second go because they offered products that I actually wanted so I placed another order.
This time, I faced a similar problem where my Webster tags were missing.
However, they actually reacted this time and sent me my tag back without me having to ask again by email or obtain a refund.
that's quite an improvement on customer service.
Conclusion
Customer reviews for The Webster in this dataset show recurring problems with responsiveness, returns, refunds and order accuracy. Multiple reviews describe delayed or missing replies to emails and calls, final‑sale or promo confusion, and several reports of damaged or misrepresented items. A small number of customers report fast delivery and items arriving without flaws. If you plan to buy, document order confirmations, check final‑sale and return policies carefully, and save proof of purchase and shipping when possible. Consider alternative sellers for high‑value items if immediate customer support or guaranteed returns are a priority.