Reviews Analyzed
21
We Collect & Analyze Reviews
Trinny London
Experiences & Reviews
Trinny London is a UK-founded beauty brand known for makeup and skincare sold direct-to-consumer and through retail counters. The company emphasizes personalized color matching and compact, multiuse cosmetics alongside a skincare range. Consumers searching for Trinny London reviews often look for information on product performance, customer service, shipping and returns.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
12d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Customer service often resolves lost or damaged orders quickly; reviewers frequently name staff and note rapid replacements and follow-up.
Share of mentions
Strong
28%
💰
Value for money
Few reviews mention price directly; comments range from 'affordable' to 'not cheap but justified by perceived research and quality.'
Share of mentions
Mixed
3%
⚡
User experience
Some customers report difficulties with returns, forms, or a lack of direct phone support; a few had trouble completing online orders.
Share of mentions
Weak
6%
🔧
Product quality
Most reviewers praise product performance, packaging and skincare results, though a minority report faults (damaged items, faulty eyeliner or pump).
Share of mentions
Mixed
20%
📞
Communication
Many reviews note clear communication and prompt handling of delivery problems; a smaller number report courier delays or late dispatches.
Share of mentions
Strong
13%
⭐
Overall experience
Majority of reviewers describe positive overall experiences with products and support; a small number report delivery failures or product faults.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – October 2025).
Item not delivered until 1 month after ordering …
"I ordered a voucher for a friend’s birthday on 26th August for her birthday on 31st. Chased numerous times and was told it was being dispatched by pri..."
Miss Cheryl Armstrong
Trustpilot
Oct 01, 2025
Featured for: delayed delivery negative overall
Faulty eyeliner
"I purchased a Trinny London eyeliner, I am very disappointed with the product as the crayon has completely fallen out of the pencil. I have not been a..."
WENDY OSBORNE
Trustpilot
Oct 01, 2025
Featured for: faulty eyeliner and return difficulty
This is a review for ZainaB
"This is a review for ZainaB She could not have been more polite and affable. In addition to being a pleasure to work with, she is focused on fixing th..."
CJ
Trustpilot
Oct 01, 2025
Featured for: proactive staff solved shipping logistics
Satisfied Customer Emphasizing Premium Quality And Affordability For Personalized Beauty Products
"Trinny London is an exceptional beauty and skincare brand that I recently had the pleasure of using. The easy, modern, and premium quality of their products has left me in awe. Their commitment to personalized beauty formulas ensures that each product matches my unique style. The first thing that caught my attention was their sleek packaging, which reflects the high-end quality of the product inside. The wide range of shades for every skin tone was impressive as well. It took only a short time to find a perfect match for me. I fell in love with Trinny London's multitasking formulas because it saved me both time and money since I didn't need to buy multiple products at once; just one or two was sufficient enough! To make things better, all their products are affordable compared to many similar brands out there. Overall, I've had nothing but excellent experiences with Trinny London's products. They have exceeded my expectations on numerous occasions, making me feel more beautiful than ever before!"
Tyreek Prohaska
Collected.reviews
Oct 22, 2022
Featured for: mentions product quality and affordability
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Donna VanSant
trustpilot.com
Oct 01, 2025
Customer service help me immediately
Customer service help me immediately! I had been waiting for my products to arrive which got lost in th...
J
Jacqueline Mann
trustpilot.com
Oct 01, 2025
First class customer service
Fantastic service from the Trinny London team when my order went missing - a special shout out to Steff...
K
KayGee
trustpilot.com
Oct 01, 2025
The skin care is second to none and…
The skin care is second to none and I’ve used some of the very best . The cleansers are particularly impressive and give you a fabulous canvas to work...
J
Jennifer Streten
trustpilot.com
Oct 01, 2025
Excellent
After being recommended I ordered some products, I made an error and after contacting the team all...
L
Lisa
trustpilot.com
Oct 01, 2025
Sometimes you can judge a company by…
Sometimes you can judge a company by what goes wrong and how they handle it! I am new to Trinny London products and only bee...
S
Sandra Finniss
trustpilot.com
Oct 01, 2025
The reason I’ve given it a 5 star…
The reason I’ve given it a 5 star review is because of the extremely good customer service I received after my first purchase arrived damaged. I sent...
C
Carol B
trustpilot.com
Oct 01, 2025
Fantastic service and great products
Fantastic service from Steff in customer services, when...
A
Anna Ward
trustpilot.com
Oct 01, 2025
Trinny london always communicate and…
Trinny london always communicate and deliver promptly. A recent problem with a de...
S
Sharon Lea
trustpilot.com
Oct 01, 2025
Excellent products and amazing customer…excellent customer service
Excellent products and amazing customer service. Ian sorted my...
M
Miss Cheryl Armstrong
trustpilot.com
Oct 01, 2025
Item not delivered until 1 month after ordering …
I ordered a voucher for a friend’s birthday on 26th August for her birthday on 31st. Chased numerous times and was told it was being dispatched by pri...
W
WENDY OSBORNE
trustpilot.com
Oct 01, 2025
Faulty eyeliner
I purchased a Trinny London eyeliner, I am very disappointed with the product as the crayon has completely fallen out of the pencil. I have not been a...
C
CJ
trustpilot.com
Oct 01, 2025
This is a review for ZainaB
This is a review for ZainaB She could not have been more polite and affable. In addition to being a pleasure to work with, she is focused on fixing th...
S
Sharon
trustpilot.com
Oct 01, 2025
Excellent product and fantastic support…
Excellent product and fantastic support...
C
C D
trustpilot.com
Oct 01, 2025
Great products
Fantastic service from Beth when my parcel went missing with Evri. I love the products and when a visit to the Trinny make up counters isn’t possible,...
c
customer
trustpilot.com
Oct 01, 2025
Absolutely first class service from…
Absolutely first class service from Trinny , Emma was absolutely amazing on late delivery sending out order again with a surprise gift in it to me fir...
K
Kathryn Vickers
trustpilot.com
Oct 01, 2025
My order hadn’t arrived after 2 weeks…
My order hadn’t arrived after 2 weeks so I used the chat line to check the order. Beth investigated and unfortunately had to say the or...
S
Sharron Meissner
trustpilot.com
Oct 01, 2025
Thank you Lauren JM
A TL team member named Lauren JM helped me out twice this week. I am so grateful to her as both issues were a bit complicated and tedious. Thank you a...
S
Sue Bettles
trustpilot.com
Oct 01, 2025
*****
I’ve been buying from Trinny London for years, always delighted with their products. Excellent c...
M
Maryam Amiryani
trustpilot.com
Oct 01, 2025
Great all around
I love the cream eyeshadows, and great customer care! Lauren helped resolve a te...
P
Pauline Harper
trustpilot.com
Oct 01, 2025
Sample before buying. Further to my review of 18 August…
Further to my review of 18 August regarding a reaction to miracle blur. After answering numerous e.mails to different people...
Conclusion
Across these reviews, Trinny London receives frequent praise for responsive customer service that resolves lost or damaged orders and names individual staff members for fast follow-up. Product feedback is generally positive, citing effective skincare, packaging and makeup performance, though some customers report isolated faults (e.g., eyeliner or pump problems). Delivery and returns are the most common friction points—several reviewers describe courier delays or restrictive return routes. If you are researching Trinny London, check shipping options and the returns policy, consider sampling sensitive skincare, and contact customer support for order issues.