Across these reviews, Trinny London receives frequent praise for responsive customer service that resolves lost or damaged orders and names individual staff members for fast follow-up. Product feedback is generally positive, citing effective skincare, packaging and makeup performance, though some customers report isolated faults (e.g., eyeliner or pump problems). Delivery and returns are the most common friction points—several reviewers describe courier delays or restrictive return routes. If you are researching Trinny London, check shipping options and the returns policy, consider sampling sensitive skincare, and contact customer support for order issues.
Examples from available reviews (Oct 2022 – Feb 2026).
Voucher arrived nearly a month late causing embarrassment and dissatisfaction.
“Totally shambles and very embarrassing.”
Eyeliner broke and return policies prevented local exchange; customer service unhelpful.
“crayon has completely fallen out of the pencil.”
Customer service representative resolved tariff delays and dispatched a replacement promptly.
“She dealt with the logistics issue and got a new shipment out to me on a Sunday evening.”
Products are high-quality, personalized, multitasking, and affordable.
“I fell in love with Trinny London's multitasking formulas”
Customer service often resolves lost or damaged orders quickly; reviewers frequently name staff and note rapid replacements and follow-up.
Few reviews mention price directly; comments range from 'affordable' to 'not cheap but justified by perceived research and quality.'
Some customers report difficulties with returns, forms, or a lack of direct phone support; a few had trouble completing online orders.
Most reviewers praise product performance, packaging and skincare results, though a minority report faults (damaged items, faulty eyeliner or pump).
Many reviews note clear communication and prompt handling of delivery problems; a smaller number report courier delays or late dispatches.
Majority of reviewers describe positive overall experiences with products and support; a small number report delivery failures or product faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service replaced wrong shade after match and handled international order.
“Did a shade match & sent me a different shade which is perfect.”
Customer service replaced wrong shade after match and handled international order.
“Did a shade match & sent me a different shade which is perfect.”
Damaged bag was replaced with a new one by customer service.
“Ian rectified this by replacing it with a brand new one.”
Damaged bag was replaced with a new one by customer service.
“Ian rectified this by replacing it with a brand new one.”
Longtime user praises skincare efficacy and finds customer service helpful.
“never had better skin!”
Longtime user praises skincare efficacy and finds customer service helpful.
“never had better skin!”
Second order lacked confirmation and customer service did not respond.
“All I want is my money returned or my product posted.”
Second order lacked confirmation and customer service did not respond.
“All I want is my money returned or my product posted.”
Customer service reliably resolves problems and the reviewer is satisfied.
“Absolutely amazing customer service.”
Customer service reliably resolves problems and the reviewer is satisfied.
“Absolutely amazing customer service.”
Reviewer calls Trinny's products 'tat' and criticizes the company.
“Stop ripping off hard working Evri couriers with your tat, check book Trinny”
Reviewer calls Trinny's products 'tat' and criticizes the company.
“Stop ripping off hard working Evri couriers with your tat, check book Trinny”
Staff member Charlotte provided knowledgeable and helpful service for a birthday gift.
“Fantastic customer service from Charlotte.”
Staff member Charlotte provided knowledgeable and helpful service for a birthday gift.
“Fantastic customer service from Charlotte.”
Customer service replaced incorrect shade and issued a coupon, praised service.
“She sent me a replacement BFF All Day and gave me a coupon code”
Customer service replaced incorrect shade and issued a coupon, praised service.
“She sent me a replacement BFF All Day and gave me a coupon code”
Customer support responded quickly and made the reviewer feel valued.
“I felt like a valued customer.”
Customer support responded quickly and made the reviewer feel valued.
“I felt like a valued customer.”
Products liked and customer service promptly resolved an ordering mistake.
“IAN from the customer services team came back to me within the hour”
Products liked and customer service promptly resolved an ordering mistake.
“IAN from the customer services team came back to me within the hour”
Customer service resent order via different courier after initial courier failure.
“immediately sent me a replacement order with a different courier”
Customer service quickly replaced a parcel after the courier failed to deliver.
“I can't praise the customer services enough. They were brilliant!”
Minor product issue was resolved promptly and politely by customer service.
“a resolution was quick and without fuss.”
Customer service promptly resolved a minor product issue without fuss.
“Ian who was extremely polite and helpful.”
Customer service reordered missing items quickly and apologized for the issue.
“have reordered for me in quick time.”
Customer service reordered a missing parcel after courier failed to deliver.
“I do believe its the courier company Evri who has let Trinny down!”
Cream eyeshadow applied well on mature skin and felt luxurious.
“This feels creamy and luxurious”
Eyeshadow felt creamy and sat nicely on mature skin.
“This feels creamy and luxurious and sits nicely on my skin.”
Ian responded promptly by email and resolved the customer's issue.
“Ian was absolutely brilliant, responding to my email promptly”
Customer service quickly responded and sorted out the issue.
“Ian was absolutely brilliant, responding to my email promptly”
In-store staff were friendly, knowledgeable, and helpful during the visit.
“one of those counters you can go to dressed how you like”
Friendly, knowledgeable counter staff made the visit enjoyable and helpful.
“Daniel and the staff at meadow Hall are so lovely”
Faulty item was replaced within 48 hours after contacting customer service.
“within 48hrs problem resolved and replacement sent and received.”
A faulty item was promptly replaced after emailing customer service.
“within 48hrs problem resolved and replacement sent and received.”
Customer's product concerns were handled respectfully and efficiently by Ian.
“dealt with the problem efficiently and fairly.”
Customer care treated my product issue efficiently and fairly.
“was treated respectfully by Ian who dealt with the problem efficiently and fairly.”
Missing order was replaced and a free lip balm added as apology.
“Mitra had added a fab little gift of Trinny Lip Balm as an extended apology”
Mitra arranged a replacement delivery and included a small apology gift.
“Mitra had added a fab little gift of Trinny Lip Balm as an extended apology”
After courier lost parcel, customer service resent order via different courier and included a free gift.
“they had sent the order again via a different courier.”
Customer service resent the order via a different courier and included a gift.
“First class customer service in every respect”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trinny London is a UK-founded beauty brand known for makeup and skincare sold direct-to-consumer and through retail counters. The company emphasizes personalized color matching and compact, multiuse cosmetics alongside a skincare range. Consumers searching for Trinny London reviews often look for information on product performance, customer service, shipping and returns.