Reviews Analyzed
21
We Collect & Analyze Reviews
Tucann
Experiences & Reviews
Tucann is an online swimwear brand selling men's and women's swim trunks, bikinis and related swim apparel. Listings and customer feedback indicate direct-to-consumer e-commerce with international shipping options and a focus on fit and fabric. Consumers researching Tucann commonly evaluate product fit, material quality, shipping speed and the company’s return and support process.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
20d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Many reviewers report unresponsive or slow customer support, with repeated complaints about returns and unsatisfactory problem resolution.
Share of mentions
Weak
19%
💰
Value for money
Several buyers call prices high and report poor value when items arrive defective or when refunds and returns are difficult.
Share of mentions
Weak
6%
⚡
User experience
Customers are split: many praise fit and comfort, while others report wrong sizes, tight fits or older models lacking features.
Share of mentions
Mixed
12%
🔧
Product quality
Product fabric and fit are often praised, but a notable minority reports defects such as broken zips or missing vents.
Share of mentions
Strong
19%
📞
Communication
Frequent reports of delayed or missing deliveries and unanswered emails contrast with some accounts of fast, on-time international shipping.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions vary: satisfied buyers cite fit and fabric; many others report poor after-sales support and refund problems.
Share of mentions
Weak
26%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Absolutely love my Tucann swimsuits!
"I’m obsessed with my Tucann swimsuit! Perfect fit, high quality material, and so comfo..."
Kelly K
Trustpilot
Oct 01, 2025
Featured for: Positive fit, fast shipping, great service
Not worth it
"For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerou..."
Jordan Harrison
Trustpilot
Oct 01, 2025
Featured for: Broken zipper, poor customer support
The customer service is the worst I've…
"The customer service is the worst I've ever experienced. I made a mistake on the order, so as soon as I received the order confirmation email, I fired..."
Mr Peter Scott
Trustpilot
Oct 01, 2025
Featured for: Ignored emails, wrong size received
Love my new items
"I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy! The size fit..."
catrin hammerstrøm
Trustpilot
Oct 01, 2025
Featured for: Fast international shipping, quality praised
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Nick
trustpilot.com
Oct 01, 2025
Great quality men’s swimsuit
Great quality men’s swimsuit. Fast shipping and customer service was very he...
E
Eric Rogers
trustpilot.com
Oct 01, 2025
Read the fine print
Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s defini...
K
Kelly K
trustpilot.com
Oct 01, 2025
Absolutely love my Tucann swimsuits!
I’m obsessed with my Tucann swimsuit! Perfect fit, high quality material, and so comfo...
J
Jordan Harrison
trustpilot.com
Oct 01, 2025
Not worth it
For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerou...
A
Andrea Caskey
trustpilot.com
Oct 01, 2025
Great suits
Great suits! Great qual...
F
Freddie Haber
trustpilot.com
Oct 01, 2025
I purchased 3 pairs of shorts
I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt h...
J
Jackie Chan
trustpilot.com
Oct 01, 2025
Love their bathing suit BUT …
Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large b...
P
Petri Nevalainen
trustpilot.com
Oct 01, 2025
Really happy about the product
Really happy about the product. Good quality and looks really good on! Size chart was right. I'we been wearing them almost week...
g
gunga dinn
trustpilot.com
Oct 01, 2025
Refund policy
After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them ev...
A
Adam
trustpilot.com
Oct 01, 2025
Shocking delivery and customer service
Ordered on the 19th of July, now just in August and still no delivery. Just get emails from customer servic...
S
Scott Ring
trustpilot.com
Oct 01, 2025
Best Service!
...
c
catrin hammerstrøm
trustpilot.com
Oct 01, 2025
Love my new items
I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy! The size fit...
A
Abi Nrml
trustpilot.com
Oct 01, 2025
Abysmal customer support
One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item w...
S
Steve
trustpilot.com
Oct 01, 2025
Ordered for GB deivery
Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th...
A
Austin Bond
trustpilot.com
Oct 01, 2025
Beware NO RETURNS FOR REFUNDS
Beware. This retailer is based in the US and will not offer any refunds. The items supplied were disappointing in their appearance, did no...
M
Mr Peter Scott
trustpilot.com
Oct 01, 2025
The customer service is the worst I've…
The customer service is the worst I've ever experienced. I made a mistake on the order, so as soon as I received the order confirmation email, I fired...
P
Paul MacGregor
trustpilot.com
Oct 01, 2025
Don’t trust the ads and website
Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best. However, when buying their swim shorts, they seem h...
P
Paul Smith
trustpilot.com
Oct 01, 2025
Shocking neigh abysmal customer…
Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer...
d
danny collier
trustpilot.com
Oct 01, 2025
Bad after sales.
I bought a pair of swim wear in XL, the quality is very good however they were slightly tight, so I emailed immediately to return/exchange for XXL,in...
M
Matt D.
trustpilot.com
Oct 01, 2025
Horrible customer service & misleading return policy
Though I love the bathing suits.... Return policy and customer service is GOD AWEFUL. Order stated 'easy returns'..... In reality after spending $600...
Conclusion
Reviewers commonly praise Tucann’s materials, fit and overall product comfort; several customers say sizes and fabric meet expectations. However, a recurrent theme is difficulty with after-sales: many describe slow or unresponsive customer service, delayed deliveries and restrictive or unclear return/refund handling. If fit and fabric are your primary priorities, Tucann products receive positive remarks; if fast, reliable returns or proactive support are critical, reviews indicate caution. When ordering, check the size guidance carefully and document shipping and receipts in case return or exchange contact becomes necessary.