Reviewers commonly praise Tucann’s materials, fit and overall product comfort; several customers say sizes and fabric meet expectations. However, a recurrent theme is difficulty with after-sales: many describe slow or unresponsive customer service, delayed deliveries and restrictive or unclear return/refund handling. If fit and fabric are your primary priorities, Tucann products receive positive remarks; if fast, reliable returns or proactive support are critical, reviews indicate caution. When ordering, check the size guidance carefully and document shipping and receipts in case return or exchange contact becomes necessary.
Examples from available reviews (Oct 2021 – Feb 2026).
Swimsuit fit perfectly and material was high quality.
“I’m obsessed with my Tucann swimsuit!”
Zipper broke quickly and customer support response was inadequate.
“the zipper broke on them almost immediately.”
Customer service did not respond and wrong size was delivered.
“They never respond to emails”
Items were high quality, comfortable, and shipped quickly.
“The quality is amazing”
Many reviewers report unresponsive or slow customer support, with repeated complaints about returns and unsatisfactory problem resolution.
Several buyers call prices high and report poor value when items arrive defective or when refunds and returns are difficult.
Customers are split: many praise fit and comfort, while others report wrong sizes, tight fits or older models lacking features.
Product fabric and fit are often praised, but a notable minority reports defects such as broken zips or missing vents.
Frequent reports of delayed or missing deliveries and unanswered emails contrast with some accounts of fast, on-time international shipping.
Overall impressions vary: satisfied buyers cite fit and fabric; many others report poor after-sales support and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Company provided fast, friendly service and quick refunds.
“Sincere, excellent and friendly customer service.”
Customer service promptly corrected my mistaken bikini order.
“They immediately responded and fixed my mistake.”
Multiple suits fit true and materials prevented chafing.
“Sizing is true to fit.”
Customer service responded within minutes to confirm my order.
“Contacted their customer service and got a reply within minutes.”
Product was excellent and customer service helped with an exchange.
“Excellent product and excellent customer service”
One swimsuit lost waist elasticity after minimal use and was not replaced.
“had the waist elastic completely lose its elasticity”
Return process required photos and was slow and unresponsive.
“They advertise free returns, its why I made the purchase and now this.”
Products run very small and customer service automated process was failing.
“NIGHTMARE customer service.”
They charged shipping despite advertised free shipping and overcharged tax.
“they charged me $16.57 for shipping when their site clearly states free shipping over $100.”
Express postage did not result in timely delivery; still not received.
“Still havent received 2 weeks later”
Shorts fell off when diving because they couldn't be secured around waist.
“they literally fall off”
Waistband elasticity degrades over time making shorts unwearable.
“elasticity in the waste band breaks down”
Product was high quality and exceeded my expectations.
“Great quality men’s swimsuit.”
Return process was time-consuming and charged unexpected fees.
“Horrible time wasting return process”
Swimsuit fit perfectly and material was high quality.
“I’m obsessed with my Tucann swimsuit!”
Zipper broke quickly and customer support response was inadequate.
“the zipper broke on them almost immediately.”
Suits were great quality and delivered on time.
“Great suits! Great quality!”
Received one without vents and customer service refused timely exchange.
“The customer service took aver 45 days”
Loved the suits but customer service didn't respond about exchanges.
“customer service needs help.”
Product was good quality and retained color after washing.
“Good quality and looks really good on!”
Shorts never arrived and refund process was delayed and evasive.
“shorts never arrived”
Order delayed with no delivery and only vague customer service emails.
“still no delivery”
Customer experienced the best service.
“Best Service!”
Items were high quality, comfortable, and shipped quickly.
“The quality is amazing”
Item was not shipped and seller ignored refund and shipping requests.
“the item was not shipped.”
Order arrived timely with exceptional quality and perfect fit.
“Quality of the shorts is exceptional”
Retailer refused refunds and products were disappointing.
“will not offer any refunds.”
Customer service did not respond and wrong size was delivered.
“They never respond to emails”
Shorts arrived with broken zip pockets and were unusable.
“broken zip pockets!!”
Customer service ignored repeated size inquiries and was unresponsive.
“Shocking neigh abysmal customer service.”
Product was excellent but after-sales service was unresponsive.
“after sales abysmal!”
Return policy prevented refunds and customer service was poor.
“Return policy and customer service is GOD AWEFUL.”
Items arrived quickly and were excellent for vacation use.
“they are AWESOME.”
Reviewer liked the shorts and was pleased.
“Really gud i like the shorts”
Customer service quickly resolved my wrong-size order.
“the customer service helped fix my orderd immedialy.”
Service was great and items arrived quickly.
“Great service, they arrived really quick.”
Reviewer loved the Tucann products and felt they were worth it.
“Worth every dollar”
Reviewer praised quality and fast shipping and highly recommended.
“amazing quality.”
Reviewer found the product incredible and recommended it.
“Incredible product!”
Product quality was excellent but shipping took over a month.
“shipping team is terrible, it tooks over a month to receive my product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tucann is an online swimwear brand selling men's and women's swim trunks, bikinis and related swim apparel. Listings and customer feedback indicate direct-to-consumer e-commerce with international shipping options and a focus on fit and fabric. Consumers researching Tucann commonly evaluate product fit, material quality, shipping speed and the company’s return and support process.