Reviews in this set consistently point to problems with shipping and after-sale support: multiple customers report long or missing shipments and difficulty obtaining tracking updates. Returns and refunds are a repeated issue—several reviewers describe delayed or missing refunds and confusing return portal experiences. Product reports are mixed; while a few shoppers note good fit or color, many describe poor construction, sizing mismatches, or sample-sale items in unacceptable condition. A small number of reviewers describe successful resolutions (immediate refunds or reshipments), but the dominant pattern in these reviews is unreliable fulfillment and customer-service responsiveness.
Examples from available reviews (Dec 2021 – Feb 2026).
They promptly refunded a double charge and provided friendly customer service.
“Best customer service ever!”
Sample sale items were poorly made, oversized, and not refunded.
“size guide was TOTALLY off”
Order lost in transit and customer service unresponsive.
“I'm just sent to a black hole.”
Returned items but refund not received after 14 days.
“I am still waiting for the refund to my credit card.”
Most reviews report slow, inconsistent or unresponsive customer support, with frequent refund and return handling problems.
Several reviewers describe items as overpriced or poor value, especially for sample-sale purchases described as misrepresented.
Customers report confusing checkout additions, a complicated returns portal, failed live chat, and frustrating phone/AI interactions.
Reports are mixed: a few praise fit or color, but many cite poor construction, wrong or worn items, strong odors, or sizing issues.
Frequent complaints describe long shipping times, missing or incorrect tracking updates, lost packages, and terse automated messages.
The overall tone across reviews is negative, citing delays, return/refund failures, and quality or sample-sale problems; a few positive exceptions exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company kept return receipt but no refund or response after three weeks.
“Kept receipt of return. Still no refund or response.”
Terrible quality; prices don't match product quality.
“Price doesn't match quality.”
Multiple orders had wrong items and poor fit compared to website images.
“do not be fooled by the images for purchase as shown on their website.”
Cashmere sweater was soft and well-fitting; customer became loyal.
“incredibly soft and the fit was impressive”
Customer service poor and sizing inconsistent, not worth the hassle.
“they are not customer friendly.”
Customer review about a design flaw was not posted by the company.
“Tuckernuck never posted it.”
Company delays refunds and offers poor customer support.
“Absolute Scam.”
Orders arrive timely and are well packed; presentation beautiful.
“orders arrive in a timely manner and have been packed perfectly.”
Customer service expedited shipping and provided excellent help.
“customer service team helped to expedite shipping.”
Exchange refused; only refund issued instead of direct credit.
“Tuckernuck refused to let her exchange it for different size”
Customer service was very helpful with return and exchange questions.
“Unbelievable experience with the Tuckernuck customer service team!”
Features help create outfits and ensure customers look their best.
“Such a fabulous way to shop!”
Customer service team provided top-shelf assistance.
“Customer service team is top shelf.”
Customer service ensured a seamless and easy return.
“went above and beyond ensuring my return was seamless and easy”
Fantastic service, well stocked mens options, and responsive staff.
“Fantastic service and always stocked with new up-to-date mens clothing options.”
One item had poor cut and was marked final sale, return refused.
“The cut was wrong and when I complained about the problem, I was told it was final sale.”
Unable to exchange a too-large Christmas gift on January 1st.
“Be careful ordering as a simple exchange for a Christmas gift is not an option on January 1st.”
One dress was oversized and deemed final sale despite defect.
“the sizing chart is completely off and they don’t accept a return!”
Order couldn't be canceled within an hour due to final sale policy.
“I was told the order could not be cancelled because it was marked as final sale.”
Returned items refunded by bank but Tuckernuck claims not receiving funds.
“Tuckernuck has BOTH their orginial merchandise and my money - DENYING ME MY REFUND!”
Sample sale items were poorly made, oversized, and not refunded.
“size guide was TOTALLY off”
Shipping delays and unhelpful automated messages deterred purchase.
“we are experiencing delays, thank you for your patience”
Return showed delivered, but returns portal still showed not started.
“the Tuckernuck returns portal portal says the return has not been started”
Order hadn't shipped long after expected cruise date, customer service unhelpful.
“As of today (9/9), the order has not even shipped.”
Order showed no tracking and customer service didn't respond.
“The order is still not tracking”
Order lost in transit and customer service unresponsive.
“I'm just sent to a black hole.”
Shipping now takes 6–10 days and cancellations are blocked.
“their time to ship is ridiculous, 6-10 days”
Sample sale dress smelled of mothballs and lacked care tags.
“Dress reeked of mothballs-horrible.”
Delivered dresses appeared previously worn and didn't match sizes.
“Dresses delivered were clearly previously worn”
Order past expected timeframe and customer service is automated.
“Ordered 8/22 and still no update”
Sample sale order hadn't shipped in eight days and support unhelpful.
“I ordered eight days ago and no updates; items have not shipped.”
Longtime customer found clothes poor quality and shipping unreliable.
“the Tuckernuck brand clothes are absolute crap.”
Shipping updates stalled and live chat failed to help.
“It's Happy Dance Time...Your order is in.”
They shipped the wrong dress and failed to issue an agreed refund.
“I returned the dress to them, but didn't receive a refund.”
Dress didn't fit and exchange denied because return window lapsed.
“It was past the return date ( which I was unaware of).”
Blouse fell apart after two wears and no refund offered.
“it completely fell apart at the seam in an irreparable way.”
Returned items but refund not received after 14 days.
“I am still waiting for the refund to my credit card.”
Return process was confusing and refunding failed initially.
“This was all what they call "Happy Returns.”
Return didn't refund within promised timeframe and required follow-up.
“They say they refund after 10 days, not true.”
Shipping vendor lost package; Tuckernuck required shipping protection to resend.
“They use Veho for shipping which is a joke.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tuckernuck is an online U.S.-based women's apparel and lifestyle retailer offering a mix of third-party brands and in-house collections. The site commonly runs seasonal and sample sales, ships orders via parcel carriers, and provides online customer service channels and a returns process. Shoppers researching Tuckernuck often look for information about sizing, shipping times, returns, and product construction.