Reviews in this set consistently point to problems with shipping and after-sale support: multiple customers report long or missing shipments and difficulty obtaining tracking updates. Returns and refunds are a repeated issue—several reviewers describe delayed or missing refunds and confusing return portal experiences. Product reports are mixed; while a few shoppers note good fit or color, many describe poor construction, sizing mismatches, or sample-sale items in unacceptable condition. A small number of reviewers describe successful resolutions (immediate refunds or reshipments), but the dominant pattern in these reviews is unreliable fulfillment and customer-service responsiveness.
Examples from available reviews (Dec 2021 – Feb 2026).
They promptly refunded a double charge and provided friendly customer service.
“Best customer service ever!”
Sample sale items were poorly made, oversized, and not refunded.
“size guide was TOTALLY off”
Order lost in transit and customer service unresponsive.
“I'm just sent to a black hole.”
Returned items but refund not received after 14 days.
“I am still waiting for the refund to my credit card.”
Most reviews report slow, inconsistent or unresponsive customer support, with frequent refund and return handling problems.
Several reviewers describe items as overpriced or poor value, especially for sample-sale purchases described as misrepresented.
Customers report confusing checkout additions, a complicated returns portal, failed live chat, and frustrating phone/AI interactions.
Reports are mixed: a few praise fit or color, but many cite poor construction, wrong or worn items, strong odors, or sizing issues.
Frequent complaints describe long shipping times, missing or incorrect tracking updates, lost packages, and terse automated messages.
The overall tone across reviews is negative, citing delays, return/refund failures, and quality or sample-sale problems; a few positive exceptions exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Best customer service ever! I was double-charged for one of my orders & had no idea. I called Tuckernuck and they immediately refunded me the money, no questions asked. They were friendly & helpful on the phone. As for the dress I bought, it is much more vibrant in person, it's a great color and I love the material! Also, I was astonished when my sister tried on this dress and it fit her perfectly--she's a size smaller than me! It looks amazing on both of us though :)They have really earned my loyalty as a customer & I cannot wait to shop here again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tuckernuck is an online U.S.-based women's apparel and lifestyle retailer offering a mix of third-party brands and in-house collections. The site commonly runs seasonal and sample sales, ships orders via parcel carriers, and provides online customer service channels and a returns process. Shoppers researching Tuckernuck often look for information about sizing, shipping times, returns, and product construction.