Reviews Analyzed
21
We Collect & Analyze Reviews
Twisted Tailor
Experiences & Reviews
Twisted Tailor is a UK-based ready-to-wear menswear brand selling suits, jackets, shirts and trousers with distinctive, fashion-forward designs. The brand operates an online store that ships internationally and targets customers seeking slim and statement menswear silhouettes.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
26d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report helpful, timely service for orders and exchanges; a minority describe poor handling of a sizing complaint.
Share of mentions
Strong
9%
💰
Value for money
Many find prices reasonable, but several reviewers flagged tariffs, return shipping costs, or material choices that reduced perceived value.
Share of mentions
Weak
6%
⚡
User experience
Frequent praise for fast, reliable shipping and smooth ordering; occasional delivery mistakes and stock errors were reported.
Share of mentions
Strong
16%
🔧
Product quality
Most reviewers praise fit, finish and design; a few mention inconsistent sizing, loose buttons, or material preferences.
Share of mentions
Strong
31%
📞
Communication
Several buyers cite responsive, kind customer service representatives; at least one review reports an unsatisfactory written reply.
Share of mentions
Strong
7%
⭐
Overall experience
Overall impressions are positive with many repeat buyers; isolated negative experiences relate mainly to fit and returns.
Share of mentions
Strong
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Skinny Suit
"My boyfriend is so fond of skinny suits that I decided to buy him a new one from this shop as a surprise. It came in six days, so I was very happy. However, the measurements are different from what I sent them! Of course, the suit doesn't fit him good at all! He looks ridiculous and quite silly as well. After sending them a letter with several pictures, they replied that it's the correct size. What a joke? I gave his measurements, they sent me the wrong size and they got the guts to reply it's the same size. What kind of logic is that? They made me look like a fool! This is so disgraceful! I will never deal with them again. So, be careful if you decide to buy from this shop.
"
Amanda C.
Collected.reviews
Nov 27, 2021
Featured for: Wrong size; poor reply
Up with Twisted Tailor!
"First of all, Twisted Tailor shipped it so quickly and I received it so fast, that I can't believe it came to Brooklyn, NY, all the way from London, E..."
Ubetter Write
Trustpilot
Oct 01, 2025
Featured for: Fast international shipping; tariffs
First class service
"I fell in love with a Noose & Monkey blazer years ago, and ever since, all my suits have come from Twisted Tailor. The style and quality are always ex..."
MR JOE GODDARD
Trustpilot
Oct 01, 2025
Featured for: First-class service; wedding suits
Pure shirts - XL sizes différents 2025?
"I love your products and already have a beautiful collection. However, I’m a bit disappointed with my last order from September because all the shirts..."
david hirigoyen
Trustpilot
Oct 01, 2025
Featured for: Sizing inconsistency; return cost
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Justin Johnson
trustpilot.com
Oct 01, 2025
Great Style and Fit
Ordered a few shirts from Twisted Tailor and was very happy with their quality. Shirts feel very durable and well made, as an American ordering from t...
S
Seb
trustpilot.com
Oct 01, 2025
Great experience
Shipping was quick and efficient without any troubles. As for as the suit goes it fits perfectly but for the price id hope for a better material other...
C
Chris Goacher
trustpilot.com
Oct 01, 2025
Great products and sizing
Great products and sizing, ordered and shipped t...
A
Alex shipley
trustpilot.com
Oct 01, 2025
Great designs
...
M
Martin Buchan
trustpilot.com
Oct 01, 2025
Great clothes
Great clothes. Fast delivery. Jad...
d
david hirigoyen
trustpilot.com
Oct 01, 2025
Pure shirts - XL sizes différents 2025?
I love your products and already have a beautiful collection. However, I’m a bit disappointed with my last order from September because all the shirts...
A
Antonio Mbozo
trustpilot.com
Oct 01, 2025
I'm very happy to do shopping in the…
I'm very happy to do shopping in the T...
B
Ben Knox
trustpilot.com
Oct 01, 2025
Worth the Tariffs
Aside from tariff sticker shock, this blazer purchase...
U
Ubetter Write
trustpilot.com
Oct 01, 2025
Up with Twisted Tailor!
First of all, Twisted Tailor shipped it so quickly and I received it so fast, that I can't believe it came to Brooklyn, NY, all the way from London, E...
T
Tristan P
trustpilot.com
Oct 01, 2025
Cool and unique
Cool and unique, wearing this for my elopement. The only con, the buttons should b...
S
Shantrell Foley
trustpilot.com
Oct 01, 2025
Fleet Skinny Fit Black Floral Tuxedo Jacket And Pants
I love my suit! the jacket fits great without any alterations so I am happy about that. My p...
V
V. P.
trustpilot.com
Oct 01, 2025
Best suits and shirts for people who like spicy clothing
Been a fan of TT for a couple 6 years now. There really is no alternative when you like suits that go crazy hard. Their m...
A
Adam De Ville
trustpilot.com
Oct 01, 2025
Excellent as always
Love the attention to detail and care Twisted Tailor puts into their products and presentation. The suit I purchased...
K
Kilby Anthony
trustpilot.com
Oct 01, 2025
’ve purchased a Perfect Fit Every Timesuit
’ve purchased a suit, shirts, and shoes from Twisted Tailor, and they’ve quickly become my go-to for menswear. The fits are always spot on with no nee...
D
Dee
trustpilot.com
Oct 01, 2025
Comfortable material and the gold makes…
Comfortable material and the...
M
Mr Ernest S
trustpilot.com
Oct 01, 2025
Good quality products
Good quality products. Original design, and spot on finish...
M
MR JOE GODDARD
trustpilot.com
Oct 01, 2025
First class service
I fell in love with a Noose & Monkey blazer years ago, and ever since, all my suits have come from Twisted Tailor. The style and quality are always ex...
S
Stuart Sharp
trustpilot.com
Oct 01, 2025
Great trousers
Quick delivery and quality product. Have bought many twisted tailor trousers in t...
D
Dee
trustpilot.com
Oct 01, 2025
TT always quality 👌
My original order wasn't in stock there was an error online which was a bit inconvenient but things happen sometimes that we cant control, I now have...
T
Tom Smith
trustpilot.com
Oct 01, 2025
Great service and great suits
...
Conclusion
Reviews show Twisted Tailor is frequently praised for garment design, fit and finishing, and many customers report fast international shipping. Several reviewers note consistently good customer service and successful exchanges for special orders like wedding suits. Recurrent negatives focus on occasional sizing inconsistencies, isolated delivery errors (for example a package left in the wrong place), and added tariff or return costs that affect value. Prospective buyers should verify sizing charts and check potential import duties or return costs before ordering.