Several customers praise Twojeys jewelry and come back to buy again. Many reviews mention long shipping delays and customer support messages that go unanswered. Multiple buyers say they were hit with unexpected import or customs fees on delivery. Some orders arrived damaged or didn’t match the website photos.
Examples from available reviews (Aug 2022 – Mar 2026).
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Product broke after two weeks and customer service failed to resolve it.
“the necklace i bought (sterling silver) broke after 2 weeks.”
High-quality handcrafted unisex jewelry with easy shopping and fast shipping.
“I was blown away by the quality of their products.”
Reviews point to long delivery times, orders that never ship, and packages that go missing. Several buyers also describe refunds after returns that are slow or never arrive. A few mention helpful in-store staff, but these comments are rare.
Many reviewers say customs, tariffs, or import fees were added when the package arrived. Several state those costs weren’t clearly shown at checkout. A smaller group questions the price based on what they think the materials feel like.
Some customers show strong loyalty to the brand and place multiple orders. Others run into blocked returns, system errors, and repeated attempts to get help with no response. The result is a clear split between happy repeat buyers and frustrated shoppers.
Many reports describe pieces that break, discolor, or come apart within weeks or months. Several reviewers say what they received looks different from the photos online. Positive comments about well-made, handcrafted pieces appear too, but less often.
The most common complaint is customer service that doesn’t respond by email, phone, or through the returns portal. Many reviews describe sending multiple messages with no reply and getting no resolution on orders or returns. Some also report system glitches that stop them from completing a return.
Most low ratings focus on lack of communication, shipping delays, and surprise import fees. Complaints about quality and value also lower satisfaction for many buyers. Positive experiences and effective in-person help show up, but not often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
High-quality products but no response to multiple customization requests.
“did not receive any response whatsoever”
High-quality products but no response to multiple customization requests.
“did not receive any response whatsoever”
Generally positive experience, but misses gold jewelry and product variety.
“I’ve generally had good experience with Twojeys.”
Generally positive experience, but misses gold jewelry and product variety.
“I’ve generally had good experience with Twojeys.”
Order shipped from Spain incurred hidden import fees and refund delays.
“the order ships from Spain so they try to charge you import fees £76”
Order shipped from Spain incurred hidden import fees and refund delays.
“the order ships from Spain so they try to charge you import fees £76”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Christmas gift lost by delivery and company didn't respond to inquiries.
“the delivery company lost it”
Christmas gift lost by delivery and company didn't respond to inquiries.
“the delivery company lost it”
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Almost three weeks without delivery and poor customer service responses.
“It's the worst brand I have ever ordered from.”
Almost three weeks without delivery and poor customer service responses.
“It's the worst brand I have ever ordered from.”
Enjoys the brand with multiple orders but wants faster customer service.
“I love this brand! Have ordered 5 times already.”
Enjoys the brand with multiple orders but wants faster customer service.
“I love this brand! Have ordered 5 times already.”
Couldn't process a legal withdrawal and received no response from support.
“the returns portal shows a system issue that prevents me from completing the return”
Couldn't process a legal withdrawal and received no response from support.
“the returns portal shows a system issue that prevents me from completing the return”
Tariffs apply to US orders but only disclosed in small print.
“They charge tariffs when buying to the US.”
Tariffs apply to US orders but only disclosed in small print.
“They charge tariffs when buying to the US.”
Order never arrived and customer service didn't provide any help.
“Tried to Co tact their customer service through different channels but never received any help”
I never received my order and got no customer support.
“never received my order.”
Necklace broke after two weeks and customer service failed to resolve refund.
“the necklace i bought (sterling silver) broke after 2 weeks”
Product broke after two weeks and customer service failed to resolve it.
“the necklace i bought (sterling silver) broke after 2 weeks.”
Unexpected tariffs for US shipping and charged return shipping costs.
“They unexpectedly charge tariffs when shipping to the US”
They charged unexpected tariffs and return shipping without clear disclosure.
“They unexpectedly charge tariffs when shipping to the US”
Longtime customer faced 17-day no-shipping and no customer service responses.
“I placed an order 17 days ago, no update, tracking information says not shipped”
Order unshipped after 17 days with no customer service response.
“tracking information says not shipped”
Necklace shipped after 25 days and looked different from website photos.
“The chain is different then that on website photos”
Order took 25 days and the chain differed from website photos.
“The chain is different then that on website photos”
Paid £65 customs on top of a £174 purchase due to unclear transparency.
“I had to pay £65 on top of a £174 purchase”
They failed to disclose customs charges, resulting in large extra fees.
“I had to pay £65 on top of a £174 purchase.”
No response to multiple emails and charged duty on UK order.
“Impossible to get hold of. Have sent 3 emails with no response.”
They did not respond to emails and were unreachable by customer service.
“Impossible to get hold of.”
Bracelet felt very cheap and overpriced compared to the necklace.
“the bracelet that I ordered with it felt like super cheap quality”
Bracelet felt very cheap and did not justify the high price.
“the bracelet that I ordered with it felt like super cheap quality...”
Order to US held by post office for a $50 tariff due to secrecy.
“the post office held it hostage due to a $50 tariff/export fee!!!”
They charged an unexpected $50 tariff on a $45 hat with no transparency.
“the post office held it hostage due to a $50 tariff/export fee!!!”
Product appearance differed from website images.
“The item looked different in person than it did on the website”
The item looked different in person than on the website.
“The item looked different in person than it did on the website”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twojeys is a jewelry brand that makes and sells rings, necklaces, bracelets, earrings, and accessories. It offers sterling silver and plated pieces, with a focus on unisex and handcrafted styles. Customers can shop through an online store with international shipping. The site usually includes product pages, a returns portal, and customer accounts for tracking orders and managing returns.