Reviews Analyzed
21
We Collect & Analyze Reviews
Twojeys
Experiences & Reviews
Twojeys appears in these reviews as a jewelry brand selling contemporary, often handcrafted pieces through an online shop and physical stores. Reviewers reference express worldwide shipping options, a returns portal and multiple payment methods. Several reviews also mention in-store staff in cities such as Amsterdam and a Barcelona connection. The reviews show the company presents both e-commerce and brick-and-mortar touchpoints for customers.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
21d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Many reviewers report delayed or missing shipments, problematic returns and unhonoured warranties; a minority praise helpful in-store staff.
Share of mentions
Weak
24%
💰
Value for money
Multiple customers report unexpected customs or shipping fees, withheld refunds and perceived loss of purchase value after product failure.
Share of mentions
Weak
15%
⚡
User experience
Site and checkout receive occasional praise, but several reviewers describe complicated returns, missing tracking and a confusing returns process.
Share of mentions
Mixed
5%
🔧
Product quality
Reports split between praise for handcrafted details and multiple accounts of breakage, discoloration or early failures within months of use.
Share of mentions
Weak
9%
📞
Communication
Frequent complaints describe unresponsive customer support and unanswered emails; a few reviews note effective direct, in-store assistance.
Share of mentions
Weak
20%
⭐
Overall experience
Most recent reviews describe negative overall experiences driven by shipping, refunds and support issues, with occasional positive in-store encounters.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
Handcrafted Unisex Jewelry That Redefines Aesthetics
"I recently purchased some jewelry from Twojeys and I was blown away by the quality of their products. Their website offered me an easy and hassle-free shopping experience, with express worldwide delivery and a new returns portal for added convenience. Not only that, but they also offer various payment methods to choose from according to my preference. One thing that stands out about Twojeys is their dedication to craftsmanship- each item is carefully handcrafted which reflects in its fine details and finish. The gold & silver pieces are stunningly beautiful - perfect for both him & her as it's unisex jewelry. Being a Spanish brand based in Barcelona, they bring something unique with the beauty of Mediterranean aesthetics into their modern designs; redefining unisex fashion accessory trends while infusing traditional skills of artisans when crafting these beauties. Overall, I had an amazing experience shopping at Twojeys – great quality product, fast shipping choices enabled by several Payment options already existent on-site besides worldwide express cargo service make them stand apart from other brands- “Viva La Española”"
Dietrich
Collected.reviews
Aug 19, 2022
Featured for: Positive product quality and site UX
Absolutely Terrible Experience - Avoid at All Costs
"I ordered a ring from Twojeys two months ago as a birthday gift for my sister. The package never arrived. Instead, there’s a fake signature marked as..."
MilanA
Trustpilot
Oct 01, 2025
Featured for: Delivery failure, forged signature complaint
The return process feels like a scam
"My original order came in less than a week, it is of a good quality, however it was the wrong size. I began the process of returning the item, origina..."
Dan Haimes
Trustpilot
Oct 01, 2025
Featured for: Detailed returns and refund complaint
I had an issue with one of my purchases…
"I had an issue with one of my purchases and one of the staff in the Amsterdam store..."
Isabella Hope
Trustpilot
Oct 01, 2025
Featured for: Helpful in-store staff resolved issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mech
trustpilot.com
Oct 01, 2025
Awful experience I am from the uk and…
Awful experience I am from the uk and was not warned about a £70 shipping fee. On my receipt tax and export came to 0. Five days after I bought the it...
C
Christian
trustpilot.com
Oct 01, 2025
Bad quality
I bought a bracelet five months ago and it has already fallen apart. Customer service said there...
S
Stella
trustpilot.com
Oct 01, 2025
Love <3 <3 <3
...
G
Gianluca Abrami
trustpilot.com
Oct 01, 2025
Support is a scam
I will never buy from them again. I have a received a broken necklace which I had to gift to a friend of mine. Well, I wrote 4 emails in two weeks and...
M
Mathea
trustpilot.com
Oct 01, 2025
They don't ship orders
They don't ship orders. I ordered a packa...
T
Tristan Jeberg
trustpilot.com
Oct 01, 2025
Dear TwoJeys
Dear TwoJeys, First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The fi...
D
Dan Haimes
trustpilot.com
Oct 01, 2025
The return process feels like a scam
My original order came in less than a week, it is of a good quality, however it was the wrong size. I began the process of returning the item, origina...
L
Lucas van de Beek
trustpilot.com
Oct 01, 2025
Never got my money back for my return
Never got my money back for my return, loved the company for a while, I have many items but this...
l
luca Ohler
trustpilot.com
Oct 01, 2025
I didn’t get my money back
I didn’t get my money after i returned a item now i’ve spent 110€ and dont have anything. I also s...
Y
Yannick Rudolph
trustpilot.com
Oct 01, 2025
Refund is not processed, poor customer service
I’m waiting for my refund for over one month now since my return arrived at their warehouse. It’s a shipment value of almost 400€ so I w...
R
Roberto Pezzolla
trustpilot.com
Oct 01, 2025
2.5 weeks since my HUGE order
2.5 weeks since my HUGE order, never received a tracking, never an answer from the mails. That’s c...
J
Jorrit Okkerman
trustpilot.com
Oct 01, 2025
Return doesnt work
I returned my shirt innmediately after i found out the size was wrong. Sended it back and asked for a bigger size in return (so no money back). This w...
K
Ka-Hing
trustpilot.com
Oct 01, 2025
NO COMMUNICATION, WORST SERVICE EVER
I placed an order for my dear friend his birthday on 18th of July, his birthday is on 27 of july. Till this day i...
M
Magnus Pars
trustpilot.com
Oct 01, 2025
I bought a pair of earrings and…
I bought a pair of earrings and t-shirt. The next day the items w...
I
Isabella Hope
trustpilot.com
Oct 01, 2025
I had an issue with one of my purchases…
I had an issue with one of my purchases and one of the staff in the Amsterdam store...
D
David Hill
trustpilot.com
Oct 01, 2025
Worthless.
Great jewelry but their year guarantee is a worthless pile of crap. A part of my ring became unsoldered after six months - they claim that isn't a man...
C
Caroline evans
trustpilot.com
Oct 01, 2025
Stay clear
Shocking they don’t answer emails , phone , customer service non-existent and fail to tell you that the...
M
MilanA
trustpilot.com
Oct 01, 2025
Absolutely Terrible Experience - Avoid at All Costs
I ordered a ring from Twojeys two months ago as a birthday gift for my sister. The package never arrived. Instead, there’s a fake signature marked as...
J
Joost klein
trustpilot.com
Oct 01, 2025
ASS company
ASS company. Received a ring as a gift in december. Now it has already discolored and And the shape has changed, so I can no...
B
Bar Amsalem
trustpilot.com
Oct 01, 2025
I sent an email regarding my shipment a…
I sent an email regarding my shi...
Conclusion
Reviewers frequently report problems with shipping fulfillment, returns processing and slow or absent responses from customer support. Several customers describe lost or delayed refunds and unexpected import or courier fees, which affected perceived value. At the same time, some reviews praise the handcrafted appearance of items and note positive, helpful in-store interactions in specific locations. If you consider buying, check the returns policy, keep tracking and proof of postage, and verify shipping costs and customs for your country before purchase.