Reviewers frequently report problems with shipping fulfillment, returns processing and slow or absent responses from customer support. Several customers describe lost or delayed refunds and unexpected import or courier fees, which affected perceived value. At the same time, some reviews praise the handcrafted appearance of items and note positive, helpful in-store interactions in specific locations. If you consider buying, check the returns policy, keep tracking and proof of postage, and verify shipping costs and customs for your country before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
High-quality handcrafted unisex jewelry with easy shopping and fast shipping.
“I was blown away by the quality of their products.”
Package marked delivered with a forged signature and no refund.
“there’s a fake signature marked as proof of delivery”
Return process was slow, unresponsive, leaving reviewer out £80.
“I am currently out of pocket by £80”
Store staff member Gaurav was helpful and resolved the issue.
“one of the staff in the Amsterdam store, Gaurav, was very helpful”
Many reviewers report delayed or missing shipments, problematic returns and unhonoured warranties; a minority praise helpful in-store staff.
Multiple customers report unexpected customs or shipping fees, withheld refunds and perceived loss of purchase value after product failure.
Site and checkout receive occasional praise, but several reviewers describe complicated returns, missing tracking and a confusing returns process.
Reports split between praise for handcrafted details and multiple accounts of breakage, discoloration or early failures within months of use.
Frequent complaints describe unresponsive customer support and unanswered emails; a few reviews note effective direct, in-store assistance.
Most recent reviews describe negative overall experiences driven by shipping, refunds and support issues, with occasional positive in-store encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Was charged an unexpected £70 shipping fee and received no response.
“was not warned about a £70 shipping fee”
Bracelet fell apart after five months and warranty claim denied.
“it has already fallen apart”
Reviewer expresses strong affection for the brand.
“Love <3 <3 <3”
Received a broken necklace and got no replies to emails.
“I wrote 4 emails in two weeks and never got an answer”
Ordered months ago but the company hasn't shipped the package.
“They don't ship orders.”
Stars bracelet broke repeatedly and reviewer couldn't secure compensation.
“the first time I got the stars bracelet, it broke”
Return process was slow, unresponsive, leaving reviewer out £80.
“I am currently out of pocket by £80”
Returned item but still waiting months for refund and disappointed.
“Never got my money back for my return”
Returned an item and never received the €110 refund.
“I didn’t get my money after i returned a item”
Waiting over a month for a nearly €400 refund with no response.
“I’m waiting for my refund for over one month now since my return arrived at their warehouse.”
After 2.5 weeks no tracking or replies; requests shipment or refund.
“never received a tracking, never an answer from the mails”
Exchanged a shirt but three weeks later no replacement or tracking provided.
“I still do not have my shirt or a trach and trace code”
Placed order before a birthday but got no response and no delivery.
“Till this day i havent had a response from about my order”
Items went on sale after purchase and delivery was very slow.
“The delivery time is horrible even if you order in EU”
Store staff member Gaurav was helpful and resolved the issue.
“one of the staff in the Amsterdam store, Gaurav, was very helpful”
Ring came apart after six months and warranty claim refused.
“A part of my ring became unsoldered after six months”
Customer service unresponsive and unexpected £83 import charge was applied.
“they don’t answer emails , phone , customer service non-existent”
Package marked delivered with a forged signature and no refund.
“there’s a fake signature marked as proof of delivery”
Ring discolored and deformed, and support didn't respond to messages.
“Now it has already discolored and And the shape has changed”
Asked about shipment by email a week ago with no response.
“I sent an email regarding my shipment a week ago got no response”
I recently purchased some jewelry from Twojeys and I was blown away by the quality of their products. Their website offered me an easy and hassle-free shopping experience, with express worldwide delivery and a new returns portal for added convenience. Not only that, but they also offer various payment methods to choose from according to my preference.
One thing that stands out about Twojeys is their dedication to craftsmanship- each item is carefully handcrafted which reflects in its fine details and finish. The gold & silver pieces are stunningly beautiful - perfect for both him & her as it's unisex jewelry.
Being a Spanish brand based in Barcelona, they bring something unique with the beauty of Mediterranean aesthetics into their modern designs; redefining unisex fashion accessory trends while infusing traditional skills of artisans when crafting these beauties.
Overall, I had an amazing experience shopping at Twojeys – great quality product, fast shipping choices enabled by several Payment options already existent on-site besides worldwide express cargo service make them stand apart from other brands- “Viva La Española”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twojeys appears in these reviews as a jewelry brand selling contemporary, often handcrafted pieces through an online shop and physical stores. Reviewers reference express worldwide shipping options, a returns portal and multiple payment methods. Several reviews also mention in-store staff in cities such as Amsterdam and a Barcelona connection. The reviews show the company presents both e-commerce and brick-and-mortar touchpoints for customers.