Reviewers frequently report problems with shipping fulfillment, returns processing and slow or absent responses from customer support. Several customers describe lost or delayed refunds and unexpected import or courier fees, which affected perceived value. At the same time, some reviews praise the handcrafted appearance of items and note positive, helpful in-store interactions in specific locations. If you consider buying, check the returns policy, keep tracking and proof of postage, and verify shipping costs and customs for your country before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
High-quality handcrafted unisex jewelry with easy shopping and fast shipping.
“I was blown away by the quality of their products.”
Package marked delivered with a forged signature and no refund.
“there’s a fake signature marked as proof of delivery”
Return process was slow, unresponsive, leaving reviewer out £80.
“I am currently out of pocket by £80”
Store staff member Gaurav was helpful and resolved the issue.
“one of the staff in the Amsterdam store, Gaurav, was very helpful”
Many reviewers report delayed or missing shipments, problematic returns and unhonoured warranties; a minority praise helpful in-store staff.
Multiple customers report unexpected customs or shipping fees, withheld refunds and perceived loss of purchase value after product failure.
Site and checkout receive occasional praise, but several reviewers describe complicated returns, missing tracking and a confusing returns process.
Reports split between praise for handcrafted details and multiple accounts of breakage, discoloration or early failures within months of use.
Frequent complaints describe unresponsive customer support and unanswered emails; a few reviews note effective direct, in-store assistance.
Most recent reviews describe negative overall experiences driven by shipping, refunds and support issues, with occasional positive in-store encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High-quality products but no response to multiple customization requests.
“did not receive any response whatsoever”
High-quality products but no response to multiple customization requests.
“did not receive any response whatsoever”
Generally positive experience, but misses gold jewelry and product variety.
“I’ve generally had good experience with Twojeys.”
Generally positive experience, but misses gold jewelry and product variety.
“I’ve generally had good experience with Twojeys.”
Order shipped from Spain incurred hidden import fees and refund delays.
“the order ships from Spain so they try to charge you import fees £76”
Order shipped from Spain incurred hidden import fees and refund delays.
“the order ships from Spain so they try to charge you import fees £76”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Christmas gift lost by delivery and company didn't respond to inquiries.
“the delivery company lost it”
Christmas gift lost by delivery and company didn't respond to inquiries.
“the delivery company lost it”
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Almost three weeks without delivery and poor customer service responses.
“It's the worst brand I have ever ordered from.”
Almost three weeks without delivery and poor customer service responses.
“It's the worst brand I have ever ordered from.”
Enjoys the brand with multiple orders but wants faster customer service.
“I love this brand! Have ordered 5 times already.”
Enjoys the brand with multiple orders but wants faster customer service.
“I love this brand! Have ordered 5 times already.”
Couldn't process a legal withdrawal and received no response from support.
“the returns portal shows a system issue that prevents me from completing the return”
Couldn't process a legal withdrawal and received no response from support.
“the returns portal shows a system issue that prevents me from completing the return”
Tariffs apply to US orders but only disclosed in small print.
“They charge tariffs when buying to the US.”
Tariffs apply to US orders but only disclosed in small print.
“They charge tariffs when buying to the US.”
Order never arrived and customer service didn't provide any help.
“Tried to Co tact their customer service through different channels but never received any help”
I never received my order and got no customer support.
“never received my order.”
Necklace broke after two weeks and customer service failed to resolve refund.
“the necklace i bought (sterling silver) broke after 2 weeks”
Product broke after two weeks and customer service failed to resolve it.
“the necklace i bought (sterling silver) broke after 2 weeks.”
Unexpected tariffs for US shipping and charged return shipping costs.
“They unexpectedly charge tariffs when shipping to the US”
They charged unexpected tariffs and return shipping without clear disclosure.
“They unexpectedly charge tariffs when shipping to the US”
Longtime customer faced 17-day no-shipping and no customer service responses.
“I placed an order 17 days ago, no update, tracking information says not shipped”
Order unshipped after 17 days with no customer service response.
“tracking information says not shipped”
Necklace shipped after 25 days and looked different from website photos.
“The chain is different then that on website photos”
Order took 25 days and the chain differed from website photos.
“The chain is different then that on website photos”
Paid £65 customs on top of a £174 purchase due to unclear transparency.
“I had to pay £65 on top of a £174 purchase”
They failed to disclose customs charges, resulting in large extra fees.
“I had to pay £65 on top of a £174 purchase.”
No response to multiple emails and charged duty on UK order.
“Impossible to get hold of. Have sent 3 emails with no response.”
They did not respond to emails and were unreachable by customer service.
“Impossible to get hold of.”
Bracelet felt very cheap and overpriced compared to the necklace.
“the bracelet that I ordered with it felt like super cheap quality”
Bracelet felt very cheap and did not justify the high price.
“the bracelet that I ordered with it felt like super cheap quality...”
Order to US held by post office for a $50 tariff due to secrecy.
“the post office held it hostage due to a $50 tariff/export fee!!!”
They charged an unexpected $50 tariff on a $45 hat with no transparency.
“the post office held it hostage due to a $50 tariff/export fee!!!”
Product appearance differed from website images.
“The item looked different in person than it did on the website”
The item looked different in person than on the website.
“The item looked different in person than it did on the website”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twojeys appears in these reviews as a jewelry brand selling contemporary, often handcrafted pieces through an online shop and physical stores. Reviewers reference express worldwide shipping options, a returns portal and multiple payment methods. Several reviews also mention in-store staff in cities such as Amsterdam and a Barcelona connection. The reviews show the company presents both e-commerce and brick-and-mortar touchpoints for customers.