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We Collect & Analyze Reviews

Ublins
Experiences & Reviews

Ublins is an online eyewear retailer that sells prescription glasses, sunglasses and blue-light blocking lenses. Consumers researching Ublins commonly check order processing, shipping, returns and customer service responsiveness when deciding to buy. This summary focuses on verified customer feedback about fit, lens accuracy, replacements, delivery and support interactions.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 81%
Latest Review 25d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers report smooth transactions, fast processing and effective replacements; some complaints focus on delayed or missing deliveries and refund disputes.

Share of mentions
27%
Strong
💰

Value for money

Few reviews mention cost. Comments note occasional fees (shipping or change fees) and mixed reactions when refunds or extra charges are involved.

Share of mentions
4%
Mixed
⚡

User experience

Limited mentions, but those who comment describe an easy ordering flow, fast processing and straightforward selection of frames.

Share of mentions
3%
Mixed
🔧

Product quality

Customers commonly praise frame appearance, fit and accurate prescriptions; isolated reports note damaged items or issues resolved by replacements.

Share of mentions
16%
Strong
📞

Communication

Many reviews describe prompt, responsive customer service and helpful follow-up; a minority report slow or no replies and aggressive outreach about reviews.

Share of mentions
18%
Mixed
⭐

Overall experience

Overall impressions are largely positive: attractive frames, correct RX and satisfactory issue resolution, though some experienced delivery or refund problems.

Share of mentions
31%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

P
Pennperi a
External Source Oct 02, 2025

No response yet by customer service

The advertise a quick and and fair return policy if you're not satisfied with their glasses. I wrote letters to them on september twentieth asking if...

M
Michael Hendley
External Source Oct 01, 2025

My glasses came i faster than I thought

My glasses came i faster tha...

J
JAMICA YOUNGBLOOD
External Source Sep 29, 2025

Order will be shipped…

The seller contacted promptly to assure me that my order was on sc...

N
Nunya
External Source Sep 27, 2025

NEVER RECEIVED ORDER

I ordered my glasses on September 3, 2025 and as of today, they still aren't here. They've been to Chicago, IL and Indianapolis,IN...but I live in VA....

R
Rosundra Phillips
External Source Sep 23, 2025

I had a smooth transaction

I had a smooth transaction. My glasses are r...

J
J.S.
External Source Sep 17, 2025

These frames are so cute

These frames are so cute! I usually go bold on frames, so I wanted something a little more understated that still showed my personality and these are...

H
Holly
External Source Sep 16, 2025

Very happy with my purchase

Easily ordered I had no issues with any kind of selection there was a wonderful different variety and it allow...

M
MAH
External Source Sep 14, 2025

This is my second review on Ublin’s

This is my second review on Ublin’s, because they’ve been harassing me over my first one star review. In fact, they said that they would rema...

J
Ja S
External Source Sep 13, 2025

Ordered two pair of prescription…

Ordered two pair of prescription sunglasses. One pair arrived damag...

V
VANESSA WAKEFIELD
External Source Sep 12, 2025

thank you for making the changes on my…

thank you for making th...

J
Janet Collins
External Source Sep 11, 2025

HORRIBLE COMPANY

I didn’t receive the glasses for over a month! I requested a refund because I bought another pair of glasses - I just could not wait any longer. UBLIN...

S
Stephanie Santiful
External Source Sep 09, 2025

Great Service!

Had an issue with my glasses and Ublins sent me another pair of frames. All I had to do was pop my lenses out of my old ones and pop them int...

T
Tina
External Source Sep 09, 2025

They were amazing.I got glasses that look so good on my face

They were amazing.I got glasses that you like.And they actually...

K
Kimberly
External Source Sep 08, 2025

Glasses were easy to order

Glasses were easy to order. They...

S
Susan
External Source Sep 08, 2025

Fantastic frames

Fantastic frames! I get compliments all day! Wonderful customer serv...

N
Nne N
External Source Sep 08, 2025

I love my glasses

I love my glasses. I had an issue with one and Ublins prom...

E
Erika Berrien
External Source Sep 07, 2025

Excellent selections

The selections are bar none! Ublins have selections I haven’t seen ANYWHERE. I had so much fun picking beautiful looks....

C
Christen Robl
External Source Sep 04, 2025

Excellent and responsive customer…

Excellent and responsive customer service. The frames I got were even more beautiful in person than pictured, but I made mistake picking lenses and th...

L
Latricia Walton
External Source Sep 04, 2025

I purchased two pair of glasses from…

I purchased two pair of glasses from ublins. Unfortunately they were stolen from my door. But ubli...

D
Deleah white
External Source Sep 02, 2025

I love my new glasses

I love my new glasses. Really didn’t take a...

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Conclusion

Customer feedback for Ublins shows a split picture: many buyers praise the frames’ look, fit and accurate prescriptions, and cite helpful, responsive service when issues arise. Several reviews describe free or expedited replacements for damaged or stolen orders, indicating an ability to resolve problems. However, a notable subset of reviews report late or missing deliveries and difficulties obtaining refunds, in some cases requiring bank disputes. If you consider buying, check Ublins’ current shipping and return policies, keep tracking information for your order, and contact support promptly if items are damaged or missing.