Many customers like Ublins for stylish frames, accurate prescriptions, and quick ordering. Reviews often mention competitive prices and plenty of design choices. A smaller group reports major service issues, including broken frames and refunds being denied. These negative experiences create a clear divide in outcomes.
Examples from available reviews (Nov 2021 – Feb 2026).
Prescription was accurate and frames were excellent quality.
“My prescription was accurate and the quality of the frames are excellent.”
Stolen delivery was replaced by the company upon report.
“But ublins replaced them for me.”
Frames broke after one or two months and customer service has not responded.
“I have only had my frames a month or 2 and they have broken.”
Order never arrived and company refused to issue refund as requested.
“I just want my refund and to never deal with this company again.”
Several reviews describe quick fixes such as replacements and express reshipments. Another clear group reports service failures that were not resolved, including missing orders and refunds being refused. These cases seem less common but drive strong dissatisfaction when they happen.
Many reviewers point to affordable prices along with good frame and lens quality. Customers mention specific lens options bought at a reasonable cost. No broad complaints appear about pricing.
Many customers say ordering is simple and delivery is faster than expected. Some mention useful online tools and a wide range of frames. A few report fit problems, including tight temples that caused ear discomfort.
Most reviews praise accurate prescriptions and sturdy frames. Several customers highlight high-quality lenses, including progressive options. A minority report frames breaking soon after use or arriving with visible defects.
Many reviews describe responsive support, including same-day help or replacement offers. A smaller set reports no reply to return requests and claims of pressure to remove negative feedback. When communication breaks down, the complaints tend to be the most severe.
Most reviewers are happy with the style, prescription accuracy, and delivery speed. A notable minority reports serious problems with refunds, broken frames, and lack of response. The gap between these experiences leads to polarized overall impressions.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I've ordered two pairs of Blue Light blocking glasses from Ublins and I love them so far. With the help of these awesome glasses, I now have great vision when glaring at my computer. Their customer service is wonderful. They were able to help me select the perfect frame for my facial structure and they followed up after I placed my orders to make sure I was satisfied. It's obvious that they care about their customers! Thank you for helping me get the fashion-forward glasses that I've always wanted. My dad wants a pair too, so I'm definitely going to recommend this brand to him!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ublins is an online eyewear retailer selling eyeglasses and sunglasses. It offers prescription and non-prescription lenses across a range of frame styles. Product pages list frame measurements and lens details to help shoppers choose. Orders ship through the company’s fulfillment channels, and customer support addresses order questions and adjustments.