Many customers like Ublins for stylish frames, accurate prescriptions, and quick ordering. Reviews often mention competitive prices and plenty of design choices. A smaller group reports major service issues, including broken frames and refunds being denied. These negative experiences create a clear divide in outcomes.
Examples from available reviews (Nov 2021 – Feb 2026).
Prescription was accurate and frames were excellent quality.
“My prescription was accurate and the quality of the frames are excellent.”
Stolen delivery was replaced by the company upon report.
“But ublins replaced them for me.”
Frames broke after one or two months and customer service has not responded.
“I have only had my frames a month or 2 and they have broken.”
Order never arrived and company refused to issue refund as requested.
“I just want my refund and to never deal with this company again.”
Several reviews describe quick fixes such as replacements and express reshipments. Another clear group reports service failures that were not resolved, including missing orders and refunds being refused. These cases seem less common but drive strong dissatisfaction when they happen.
Many reviewers point to affordable prices along with good frame and lens quality. Customers mention specific lens options bought at a reasonable cost. No broad complaints appear about pricing.
Many customers say ordering is simple and delivery is faster than expected. Some mention useful online tools and a wide range of frames. A few report fit problems, including tight temples that caused ear discomfort.
Most reviews praise accurate prescriptions and sturdy frames. Several customers highlight high-quality lenses, including progressive options. A minority report frames breaking soon after use or arriving with visible defects.
Many reviews describe responsive support, including same-day help or replacement offers. A smaller set reports no reply to return requests and claims of pressure to remove negative feedback. When communication breaks down, the complaints tend to be the most severe.
Most reviewers are happy with the style, prescription accuracy, and delivery speed. A notable minority reports serious problems with refunds, broken frames, and lack of response. The gap between these experiences leads to polarized overall impressions.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer is happy with their purchase of two pairs of glasses.
“I love the purchase I made”
Reviewer loved quality, fast shipping, and stylish frames.
“I love my glasses from UBLINS!”
Ordered two prescription sunglasses; quality and compliments impressed reviewer.
“I ordered 2 pair from their spooky style selection and they are superb!”
Reviewer frequently reorders cute, unique glasses from this seller.
“I buy super cute unique glasses from here I reorder her often.”
Easy ordering and reviewer loves the glasses and will order more.
“Easy ordering and I love them!”
Glasses were high-quality, unique, and prescription was perfect.
“my prescription was absolutely perfect.”
Reviewer states the work was very good.
“The work was very good.”
Ordering was quick and easy and prescription matched.
“The prescription matches.”
Glasses looked great but fit was too tight causing ear blisters.
“They are very tight around the ears and started giving me blisters on my ears”
Reviewer praises correspondence and the glasses.
“Beautiful correspondence great glasses”
Fantastic selection and easy process with live try-on feature.
“FANTASTIC selection of super cool frames!!”
Prescription was accurate and frames were excellent quality.
“My prescription was accurate and the quality of the frames are excellent.”
Ordered two pairs; turnaround time was fast and experience great.
“GREAT EXPERIENCE !”
Had difficulty tracking order and one frame had a persistent white smudge.
“I had a hard time tracking my order.”
Good quality eyeglasses at reasonable prices; reviewer recommends brand.
“Very Good quality eyeglasses at good prices.”
Received gorgeous, great-quality glasses and plans to buy more.
“Absolutely GORGEOUS glasses!”
Reviewer loves distinctive frame design and receives many compliments.
“I get lots of compliments.”
Frames broke after one or two months and customer service has not responded.
“I have only had my frames a month or 2 and they have broken.”
Good prices, wide selection, and quick delivery.
“Very good price, good selection and received very quickly!”
Impressed by frame and lens quality; perfect progressive lenses at great price.
“Those lenses are PERFECT...i picked the 1.74 Digital Free Form Progressive”
Customer service did not respond to my return request.
“I have not had any satisfactory response from customer service.”
Glasses arrived faster than expected and reviewer loves them.
“My glasses came i faster than I thought and I love them.”
Seller promptly assured order was on schedule and shipping.
“The seller contacted promptly to assure me that my order was on schedule”
Order never arrived and company refused to issue refund as requested.
“I just want my refund and to never deal with this company again.”
Smooth transaction and reviewer is pleased with their glasses.
“I had a smooth transaction.”
Frames look better in person, are sturdy, and prescription was accurate.
“The RX was spot on!”
Easy ordering with wide selection including blue light blocking options.
“Easily ordered I had no issues with any kind of selection”
Company allegedly pressured reviewer to remove a one-star review in exchange for remake.
“they would remake my glasses for free as long as I took down my one star review.”
One damaged pair was replaced and shipped express for free.
“One pair arrived damaged but the firm made another pair and shipped them express for free.”
Company made requested changes to the reviewer's glasses.
“thank you for making the changes on my glasses”
Did not receive order; company refused refund, bank intervened.
“UBLINS REFUSED GIVING ME THE REFUND”
Company replaced frames and reviewer is extremely happy with service.
“I'm extremely happy with their service”
Reviewer loves the glasses and appreciated the option to change them.
“They were amazing.I got glasses that look so good on my face”
Ordering was easy and processing and shipping were fast.
“Glasses were easy to order.”
Frames are fantastic and reviewer received good customer service.
“Fantastic frames!”
Company promptly addressed an issue and made it right.
“Ublins promptly responded to make it right.”
Wide, unique selections exceeded expectations and reviewer loved them.
“The selections are bar none!”
Responsive customer service offered replacement options the same day.
“Excellent and responsive customer service.”
Stolen delivery was replaced by the company upon report.
“But ublins replaced them for me.”
Reviewer loves new glasses and delivery was quicker than expected.
“Really didn’t take as long as I thought it would to receive them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ublins is an online eyewear retailer selling eyeglasses and sunglasses. It offers prescription and non-prescription lenses across a range of frame styles. Product pages list frame measurements and lens details to help shoppers choose. Orders ship through the company’s fulfillment channels, and customer support addresses order questions and adjustments.