Many reviewers praise the fit, fabric quality, and broad choice of plus-size styles. Fast delivery and helpful customer service come up often in positive feedback. Several reviewers also describe major shipping problems, including late deliveries and orders canceled without notice. A smaller number mention fabric that feels too light for winter and trouble unsubscribing from marketing emails.
Examples from available reviews (Feb 2023 – Mar 2026).
Accurate sizing, well-wrapped items, great quality and colors.
“Sizes are accurate, items came well-wrapped and quickly.”
Orders not shipped and one was canceled without notice after weeks.
“canceled my last order without notice after weeks of not shipping.”
Material was too light for winter; heavier weight preferred.
“Material too light for winter weather.”
Had to return order and unsubscribe requests were ignored despite multiple emails.
“their unsubscribe button does not work”
Many reviews describe customer service as quick to respond, polite, and efficient with orders. Several separate complaints mention orders that never shipped, packages that didn’t arrive, or cancellations sent without any notice. Overall, the experience swings between smooth support and serious shipping breakdowns.
Reviewers often call the prices reasonable and the pieces good value. They tie that value to sturdy fabrics and appealing styling, especially in coats, dresses, and knitwear.
Customers say the website is easy to use and the selection of current plus-size styles is wide. Many note consistent fit, but more than a few received items that ran unexpectedly small or large and had to return them. Returns are often described as simple, though some mention limited return options or replacement sizes being out of stock.
Many reviews point to solid construction, accurate sizing, and items that hold up well, especially jackets, dresses, and knitwear. Recurring complaints focus on fabric that feels too light for winter and occasional delivery damage such as heavy wrinkling. A few long-time customers say the fabric quality seems to have declined over time.
Several customers report clear, well-informed help from representatives and timely replies. Less common but notable issues include unsubscribe links that don’t work and too many surveys. The most frequent communication gaps involve missing shipping updates and cancellation notices.
Many reviewers report high satisfaction, driven by fit, style variety, and garment quality. Another group reports low satisfaction due to late deliveries, canceled orders, and missing packages. Overall, feedback splits between loyal repeat buyers and shoppers hit by logistics problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Order arrived quickly and items fit beautifully; will reorder.
“I got my order 4 days after submitting it!!!”
Quality clothing with fast shipping and fun options.
“Quality clothing, Fast shipping and such FUN options!”
Beautiful sweater fits well and felt worth the price.
“Sweater is beautiful and looks great on!”
Wife looked gorgeous and delivery was fast and responsive.
“My wife looked gorgeous in her attire”
Timely delivery and reasonable pricing reported.
“Delivery was timely and prices were reasonable.”
Material was too light for winter; heavier weight preferred.
“Material too light for winter weather.”
Accurate sizing, well-wrapped items, great quality and colors.
“Sizes are accurate, items came well-wrapped and quickly.”
Longtime customer praises variety, fast German delivery, and quality.
“This is my favorite site to buy clothes”
Representative demonstrated knowledge and professionalism.
“The knowledge and professionalism of the representative.”
One of two tops fit small despite regular sizing; returns straightforward.
“the other was SO small”
High quality selection with very responsive and polite customer service.
“Customer service was also very responsive, understanding, and polite in interactions.”
Very good service; tunics arrived quickly and fit perfectly.
“Both tunics arrived quickly and were a perfect fit.”
Orders not shipped and one was canceled without notice after weeks.
“canceled my last order without notice after weeks of not shipping.”
Dress was nice but too big and too long, so returned.
“Dress was nice. However had to send back.”
Items arrived promptly and were great quality.
“Items arrived quickly and were great quality!”
Regular customer praises better quality, comparable prices, and variety.
“I've been ordering from Ulla Popken for quite a few years.”
Long association; praises silhouettes, fabrics, design, and service.
“Beautiful silhouettes, excellent fabrics, wonderful design.”
Reviewer says fabric quality and patterns have deteriorated over years.
“The quality of the fabrics has deteriorated”
Product was too small; return was easy but desired size out of stock.
“Product was to small. Return was easy.”
Material too light for winter weather; heavier weight desired.
“Material too light for winter weather.”
Excellent customer service and well-made sweaters; highly recommended.
“The best customer service I’ve ever experienced.”
Items fit expectations and are perfect for wearing at home.
“they are perfect for me to wear at home”
Stylish, well-priced raincoat keeps reviewer dry in heavy rain.
“fantastic rain coat that actually keeps me dry”
Offers current plus-size styles with a wide variety of colors.
“Plus size clothes, but current styles and a great variety of colors.”
Garment quality was excellent and website is easy to navigate.
“The quality of the garment was amazing.”
Leather motorcycle jacket fit well and looked like real leather.
“it actually looks like real leather.”
Quick delivery and good product quality.
“quick delivery and quality product.”
Black matte jersey cardigan arrived badly wrinkled and disappointing.
“The wrinkles are terrible.”
Easy return process; awaiting prompt credit issuance upon receipt.
“return process was very easy.”
Unhappy about being asked for more than a star rating survey.
“I don"t like taking surveys.”
Dress arrived timely, fit well, and had a beautiful print.
“The dress I purchased arrived in good time”
Clothes fit true to size, high quality, quick shipping, responsive service.
“The clothes fit true to size”
Coat was too large and the desired smaller size was unavailable.
“Too large. Need to return coat.”
Good quality fashionable product offered at great value.
“Great value for a good quality fashionable product”
Customer has not received the package yet.
“Haven’t received my package yet”
Product quality good, but returns are inconvenient due to limited options.
“Not enough options for returns.”
Long-term customer loves the classy, well-made, comfortable pieces.
“Love every piece. Classy , well made and comfy.”
Pretty, well-made blouse fit after sizing up and delivered quickly.
“The blouse i ordered was so pretty and well made.”
Generally well-made clothing with consistent sizing and fast shipping.
“I find your clothing to be generally well-made.”
Dress ordered for event did not arrive by promised date.
“I still have not received the dress.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ulla Popken is a German retailer specializing in women’s plus-size fashion. It sells dresses, coats, knitwear, tops, and accessories made for fuller figures. The brand runs an online store with product details and size charts for each item. Ulla Popken ships to multiple countries and offers customer service for order and sizing questions.