Reviews Analyzed
21
We Collect & Analyze Reviews
Until Gone
Experiences & Reviews
Until Gone is an online discount marketplace that sells rotating deals, clearance items and mystery ‘junk box’ bundles across multiple categories (electronics, home goods, apparel and accessories). Consumers often search for reviews about its pricing, shipping, returns and product condition before purchasing.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
22d
Overall Rating
2.2
Our Analysis
🎯
Service quality
Most reviews describe problematic customer service: delayed or denied refunds, difficult exchanges and lengthy dispute handling; a few praise prompt support.
Share of mentions
Weak
19%
💰
Value for money
Many reviewers praise low prices and deals, but multiple reports of misleading listings or receiving fewer items reduce perceived value for several buyers.
Share of mentions
Weak
18%
⚡
User experience
Small sample: reports include accidental orders, app/pricing glitches and lack of phone support; one reviewer reports easy ordering and quick delivery.
Share of mentions
Mixed
4%
🔧
Product quality
Frequent complaints about damaged, incomplete or non-working items (missing parts, worn or misdescribed goods). Some customers report products as advertised and usable.
Share of mentions
Weak
20%
📞
Communication
Numerous reports of slow, automated or evasive responses and inconsistent refund handling; a small number of reviews describe clear, professional replies.
Share of mentions
Weak
15%
⭐
Overall experience
Overall impressions tilt negative: recurring reports of false advertising, order shortfalls and return disputes, though several customers note good prices and timely delivery.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Lanterns
"I have been very pleased with all of the items I've received through UntilGone. All of the items have arrived on time and in excellent condition. Any issues I've had ( delivery, etc.) were handled with the utmost professionalism and speed. I can't thank their customer service team enough. Their service is unbeatable, the selection is fantastic, and the prices are great. I have already made a few purchases for friends and family, and I know they will love their items as much as I love mine. Thanks, UntilGone! I would definitely recommend this site to all of my friends because this is the best place online to buy amazing quality and inexpensive goods."
Mila M.
Collected.reviews
Dec 01, 2021
Featured for: Positive service and product praise
Shorted on Order; No Recompense
"I ordered a 4-pack of shorts, but only received 1 pair. Even my shipping label stated that I was supposed to have 4 pairs of shorts inside. Customer s..."
re:view
Trustpilot
Oct 01, 2025
Featured for: Shorted order, refund delays
Until Gone has been the absolute worst…
"Until Gone has been the absolute worst online shopping experience of my entire life! I had an expensive item in my cart, didn't tap or click on it at..."
Laurie P.
Trustpilot
Oct 01, 2025
Featured for: No phone support, return issues
microsoft office keys to random google drive
"Untilgone.com advertises Microsoft Office keys, but the keys cannot be redeemed through Microsoft. You have to go to a random google dri..."
Oliver York
Trustpilot
Oct 01, 2025
Featured for: Illegitimate digital keys concern
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cheryl Caldwell
trustpilot.com
Oct 01, 2025
BacterialFeel like I was ripped off…
BacterialFeel like I was ripped off first junk box rec and it was...
O
Oliver York
trustpilot.com
Oct 01, 2025
microsoft office keys to random google drive
Untilgone.com advertises Microsoft Office keys, but the keys cannot be redeemed through Microsoft. You have to go to a random google dri...
R
RJ
trustpilot.com
Oct 01, 2025
Terrible customer service
Customer service sent me a new corrected shirt so at least they did that right. So I changed the review but most likely will not shop there again. Ter...
m
mike vanderzee
trustpilot.com
Oct 01, 2025
I ordered 3 items only got 2 checked my…
I ordered 3 items only got 2 checked my orders on the app and it said could not order at sale price but they still charged me and said they need...
J
James P
trustpilot.com
Oct 01, 2025
Would not honor their ad
Would not honor their ad. Bought a 4 pack of shorts and it was clearly advertised as a "4-pack". I only received one pair of shorts. When I wrote to t...
r
re:view
trustpilot.com
Oct 01, 2025
Shorted on Order; No Recompense
I ordered a 4-pack of shorts, but only received 1 pair. Even my shipping label stated that I was supposed to have 4 pairs of shorts inside. Customer s...
N
Nancy c ipc
trustpilot.com
Oct 01, 2025
Fraudulent company do not deal w them
Do not do business with this company. It’s completely fraudulent. I ordered an iPad and when it arrived, I opened the box the iPad was completely seal...
Z
Zalunola LLC
trustpilot.com
Oct 01, 2025
False advertising and simply with NO recovery of the damage
I ordered what was "clearly" indicated: Men’s 2-in-1 Stretch Running Shorts with Liner (4-Pack) SKU16283418 After receiving only ONE pair, I contacted...
L
Laurie P.
trustpilot.com
Oct 01, 2025
Until Gone has been the absolute worst…
Until Gone has been the absolute worst online shopping experience of my entire life! I had an expensive item in my cart, didn't tap or click on it at...
R
Richard Sutrop
trustpilot.com
Oct 01, 2025
Standup Paddle board which was…
Ordered Standup Paddle board which was listed as "NEW". It arrived quick, but it looks damaged on the top, and seems like someo...
R
Reginald Brown
trustpilot.com
Oct 01, 2025
Very please
The reason that I am giving you all a five star is because so far I have no trou...
M
Morris
trustpilot.com
Oct 01, 2025
The low prices and the free shipping
The low prices and the free shipping. I have...
S
Sandra K
trustpilot.com
Oct 01, 2025
Mix Up Your Shopping Habits & Check These Deals!
UntilGone has been a surprisingly great experience! They are regularly updating their products & with great deals & prices. The JunkBoxes are a favori...
J
Jbear
trustpilot.com
Oct 01, 2025
Would buy again
Easy order, quick delivery...
S
Sue Renee HY
trustpilot.com
Oct 01, 2025
I ordered a closet organizer
I ordered a closet organizer. I will never use this site again. It is a piece of Junk. Nothing like they said. On top of that, it doesn't come with di...
R
Robert Buchanan
trustpilot.com
Oct 01, 2025
My wife and I got matching pendants but…
My wife and I got matching pendants but my neck was to bi...
K
Kenneth
trustpilot.com
Oct 01, 2025
I bought a laptop and it sucked
I bought a laptop and tried return it and they were going to charge me $40.00 and if it was not the way the wanted it to be they were going to charge...
B
Benzy Shani
trustpilot.com
Oct 01, 2025
They sold me a LED Face Mask that…
They sold me a LED Face Mask that arrived without the all-ipmortant crucial for operation Power Control Box. I contacted them, and their response is t...
J
JoNell Martin
trustpilot.com
Oct 01, 2025
I purchased a Robot vacuum mop
I purchased a Robot vacuum mop. It has never worked. I emailed a video as requested a receipt of pur hase . My first and second attempt a email got an...
C
Crystal Vaile
trustpilot.com
Oct 01, 2025
Horrible company
Horrible company. I ordered pillows that showed up looking nothing like they were advertised. I also ordered jewelry that never arrived. They stated t...
Conclusion
Reviews show a mix of positive and negative experiences. Several customers praise low prices, quick delivery and usable mystery bundles, while many others report missing items, damaged goods, or non-functioning products. A recurring issue is customer-service and communication: multiple reviewers describe slow responses, disputed refunds and difficulty getting corrective action. If you consider buying from Until Gone, save order and shipping documentation, inspect listings carefully (pack counts and included parts), and use payment/return protections when possible.