Reviews show a mix of positive and negative experiences. Several customers praise low prices, quick delivery and usable mystery bundles, while many others report missing items, damaged goods, or non-functioning products. A recurring issue is customer-service and communication: multiple reviewers describe slow responses, disputed refunds and difficulty getting corrective action. If you consider buying from Until Gone, save order and shipping documentation, inspect listings carefully (pack counts and included parts), and use payment/return protections when possible.
Examples from available reviews (Dec 2021 – Feb 2026).
Items arrived on time and customer service resolved issues professionally.
“Their service is unbeatable, the selection is fantastic, and the prices are great.”
Advertised 4-pack shipped as one pair and customer service provided no solution.
“I ordered a 4-pack of shorts, but only received 1 pair.”
Accidental order processed quickly and customer service was unhelpful and obstructive.
“Until Gone has been the absolute worst online shopping experience of my entire life!”
Advertised Office keys required downloads from Google Drive and were unusable.
“You have to go to a random google drive to perform the download”
Most reviews describe problematic customer service: delayed or denied refunds, difficult exchanges and lengthy dispute handling; a few praise prompt support.
Many reviewers praise low prices and deals, but multiple reports of misleading listings or receiving fewer items reduce perceived value for several buyers.
Small sample: reports include accidental orders, app/pricing glitches and lack of phone support; one reviewer reports easy ordering and quick delivery.
Frequent complaints about damaged, incomplete or non-working items (missing parts, worn or misdescribed goods). Some customers report products as advertised and usable.
Numerous reports of slow, automated or evasive responses and inconsistent refund handling; a small number of reviews describe clear, professional replies.
Overall impressions tilt negative: recurring reports of false advertising, order shortfalls and return disputes, though several customers note good prices and timely delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Offers good deals and fast shipping according to reviewer.
“good deals and they ship really fast.”
Customer service is difficult to reach and many items are poor quality.
“Trying to get ahold of customer service and support is like finding a needle in a hay bale.”
Provides good quality items at reasonable prices with reliable shipping.
“really good quality items, at a reasonable price”
Found many bargains and experienced no problems with purchases or delivery.
“Have never had a problem with ordering, paying, shipping, receiving.”
Reviewer praises quality and encourages the company to continue good work.
“You guys rock,keep up the good work”
Reviewer rates UntilGone among the top, calling them the best.
“They are definitely top 3!”
On-time shipments with notifications and products received in excellent condition.
“On-time shipments you’re notified when your order is in progress and when it will be delivered.”
Fast delivery and items matched descriptions; reviewer very happy.
“Fast delivery, items are as described.very happy with my purchase”
Multiple purchases matched descriptions; company resolved damage quickly.
“every transaction has been exactly as advertised and fast shipping.”
Initial shipping issues were resolved quickly and subsequent orders were fine.
“problem was resolved rather quickly.”
Found many surprising gifts and recipients were thrilled.
“the receiver was thrilled by them.”
Products are great and prices are reasonable and better than seen.
“Great products at great reasonable prices”
Reviewer loves the deals and product quality.
“Love the deals and quality of products.”
Reviewer finds many deals and always checks Until Gone before buying.
“One of the best places to find your deals on all kinds of items.”
Order was marked delivered but never received by the customer.
“Never received it but it was marked delivered”
Received a MacBook Pro with fast shipping and great product.
“great product fast shipping”
Regular shopper found many terrific deals and loves the junk boxes.
“I especially love the junk boxes.”
Bought many items at great prices; a mirror arrived in perfect condition.
“came in perfect condition.”
Lots of variety, amazing prices, fast shipping, and quick responses.
“Customer service response is quick.”
Longtime shopper enjoys daily deals, contests, and terrific prices.
“the prices are terrific!”
Monthly user finds site easy to navigate and receives fast, well-packaged orders.
“Easy to navigate controls on Until Gone.”
Package marked delivered but never received; customer service unhelpful.
“Customer service is non existent”
Promotional price in email did not apply on site and returns are restrictive.
“I was emailed a promo for a portable massage table for $59.99 free shipping.”
Product generation was not clearly disclosed and was buried in fine print.
“they did not disclose prominently”
Customer claims company ignored warranty proof and suspended their account.
“the website says I'm a "suspended user”
Received a defective steam mop and faced slow, difficult returns process.
“That Was Broken Right Out Of The Box, No Steam.”
Company treats customers poorly during returns and reviewer wants to avoid them.
“treats customers horribly when trying to return an item.”
Return cost almost as much as item; poor return policy and customer service.
“Had to pay 64.15 for return of item witch only cost 69.99.”
Received a $100 gift card notice that was later voided as a mistake.
“I received an email that said I won $100 gift card.”
Received a text winning $100 but it didn't work and was later rescinded.
“I got a text I won $100 gc”
Unexpected $15 membership fee applied with small-print cancellation terms.
“Scam membership fee small letters seven days after order to cancel.”
Site provides minimal product information and shifts responsibility to suppliers.
“telling you as little about a product as possible”
Received counterfeit or old headphones with poor sound and deceptive packaging.
“There was no Bose packaing as expected”
Long-term customer with no bad experiences over ten years.
“have yet to have a bad experience.”
Initially hesitant but found items great and customer service excellent.
“items are great and the customer service is even better.”
I have been very pleased with all of the items I've received through UntilGone. All of the items have arrived on time and in excellent condition. Any issues I've had ( delivery, etc.) were handled with the utmost professionalism and speed. I can't thank their customer service team enough. Their service is unbeatable, the selection is fantastic, and the prices are great. I have already made a few purchases for friends and family, and I know they will love their items as much as I love mine. Thanks, UntilGone! I would definitely recommend this site to all of my friends because this is the best place online to buy amazing quality and inexpensive goods.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Until Gone is an online discount marketplace that sells rotating deals, clearance items and mystery ‘junk box’ bundles across multiple categories (electronics, home goods, apparel and accessories). Consumers often search for reviews about its pricing, shipping, returns and product condition before purchasing.