Reviews Analyzed
20
We Collect & Analyze Reviews
Villeroy & Boch
Experiences & Reviews
Villeroy & Boch is a long-established German ceramics and lifestyle manufacturer known for bathroom fixtures, sanitaryware, tableware, and home accessories. Founded in the 18th century, the company sells through brand stores, authorized dealers and online channels worldwide. Consumers researching Villeroy & Boch often look for information on product materials (ceramics, stainless steel, glass), warranties, installation support for sanitary products, and retailer refund or replacement policies.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
19d
Overall Rating
1.8
Our Analysis
๐ฏ
Service quality
Many reviewers describe unresolved refunds, cancelled orders and unhelpful or curt customer service; a few report prompt, helpful replacements.
Share of mentions
Weak
19%
๐ฐ
Value for money
Several customers say high price points no longer match durability or finish; a minority note reasonable pricing during sales or for specific items.
Share of mentions
Weak
12%
โก
User experience
Frequent complaints about order cancellations, long waits and difficult installations; these issues led to time lost or additional professional work.
Share of mentions
Weak
9%
๐ง
Product quality
Reports include glazing defects, staining or rust on cutlery, scratched finishes and malfunctioning sanitary units; several customers nonetheless praise specific products.
Share of mentions
Weak
16%
๐
Communication
Numerous reviews cite no replies to queries, uncontactable engineers and inconsistent information; a minority describe quick, clear support and replacement shipping.
Share of mentions
Weak
18%
โญ
Overall experience
Overall impressions skew negative: many customers report poor fulfillment, product issues and service gaps, though some long-time buyers report positive service.
Share of mentions
Weak
26%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Extremely Disappointed with Villeroy &โฆ
"Extremely Disappointed with Villeroy & Boch's Customer Service - 1 Star I recently had an incredibly frustrating experience with Villeroy & Boch that..."
Luk
Trustpilot
Oct 01, 2025
Featured for: Arbitrary order cancellation, poor communication
Stainless steel set immediately stained, customer service was not helpful
"We ordered 2 sets of stainless steel flatware from Villeroy & Boch. Less than 4 weeks and a few washes later, more than half of the set is stained. I..."
M W
Trustpilot
Oct 01, 2025
Featured for: Flatware stained quickly; service unhelpful
Good products, good customer support
"I have been a happy customer for many years, buying glassware, silverware and plates there as I love the quality - and they remain affordable if you a..."
Julien Hartmann
Trustpilot
Oct 01, 2025
Featured for: Quick replacement; responsive customer support
Villeroy & Boch Sink ,Tap & Vanity unit.
"We decided for Villeroy & Boch products in our Cloakroom refurb , The Tap and Basin are very good quality as you would expect from Villeroy & Boch whe..."
Edward bird
Trustpilot
Oct 01, 2025
Featured for: Mixed: good fixtures, vanity overpriced
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
E
E. M
trustpilot.com
Oct 01, 2025
Don't buy !!
Avoid this brand! Quality has plummetedโdining sets had inconsistent glaze, and glasses stain and stay cloudy, m...
M
Marina Gaughan
trustpilot.com
Oct 01, 2025
No customer service nor order received
I paid for my order, but I did not receive it. No response t...
B
Bob
trustpilot.com
Oct 01, 2025
Sink dose not work as a sink
We have one of there ceremic kitchen sinks however it is badly shaped and there for do...
E
Edward bird
trustpilot.com
Oct 01, 2025
Villeroy & Boch Sink ,Tap & Vanity unit.
We decided for Villeroy & Boch products in our Cloakroom refurb , The Tap and Basin are very good quality as you would expect from Villeroy & Boch whe...
O
Or Gerson
trustpilot.com
Oct 01, 2025
Bought new set of cutlery
Bought new set of cutlery, knives started show signs of rust, as well...
A
Aleksander Moฤko
trustpilot.com
Oct 01, 2025
They are scammers!!
They are scammers!! I didnโt recived my order, and...
Z
Zuzanna Zakrzewska
trustpilot.com
Oct 01, 2025
The order was cancelled no refund
The order was cancelled, and didn't receive my funds back. Please be aware, that by ordering on this site, you might be scammed. I've...
M
Marcin
trustpilot.com
Oct 01, 2025
Canceled my order
Spent an hour browsing through their store and placing an order, only to receive an email in a few days sta...
A
Anna K
trustpilot.com
Oct 01, 2025
The store cancelled the order and didโฆ
The store cancelled the order and did not refund the full amount. Then, p...
L
Luk
trustpilot.com
Oct 01, 2025
Extremely Disappointed with Villeroy &โฆ
Extremely Disappointed with Villeroy & Boch's Customer Service - 1 Star I recently had an incredibly frustrating experience with Villeroy & Boch that...
T
Tracy Dale
trustpilot.com
Oct 01, 2025
Villeroy-Boch ViClean Toilet System, poor quality product luxury endโฆ
Poor quality product, luxury goods purchase price. We purchased a top of the range ViClean bidet system which malfunctioned at the time of installatio...
A
Aleksandr Zhuikov
trustpilot.com
Oct 01, 2025
Single use cutlery
Their manufacture rock cutlery is a total disappointment. This set looks really nice when new. Got 3 of them to match a set of manufactured rock plate...
T
Thomas
trustpilot.com
Oct 01, 2025
Great toilet i had so far
Great toilet i had so...
A
Alessandra Lorusso
trustpilot.com
Oct 01, 2025
Disappointing experience with dish set purchase
I purchased a set of dishes from one of their retail stores. Initially, we chose a specific set, but the clerk, after inspecting the dishes, pointed o...
T
Tina
trustpilot.com
Oct 01, 2025
Customer service screaming at me
This company is unbelievable! I received a gift card for Christmas and it doesn't work. When I told them, even took a shot of the receipt that came wi...
M
M W
trustpilot.com
Oct 01, 2025
Stainless steel set immediately stained, customer service was not helpful
We ordered 2 sets of stainless steel flatware from Villeroy & Boch. Less than 4 weeks and a few washes later, more than half of the set is stained. I...
c
customer
trustpilot.com
Oct 01, 2025
I didn't see these reviews beforeโฆ
I didn't see these reviews before buying online. I must say the customer service is really bad...
J
Jacek Kluczewski
trustpilot.com
Oct 01, 2025
My customer bought a concealedโฆ
My customer bought a concealed universal shower vi box TVD00065100000 with universal shower valves TVD00065300061.Thare is not instruction how to asse...
J
Julien Hartmann
trustpilot.com
Oct 01, 2025
Good products, good customer support
I have been a happy customer for many years, buying glassware, silverware and plates there as I love the quality - and they remain affordable if you a...
A
Andrei
trustpilot.com
Oct 01, 2025
Very good products
Very good products. Premium finish. Cusomer service was good in my ca...
Conclusion
Reviews show two recurring consumer threads: product concerns (staining, scratches, functional faults) and problems with order fulfillment or responses from support. At the same time, several buyers report satisfactory product quality and rapid replacement handling. If you plan a purchase, check the retailerโs refund and warranty terms, confirm installation instructions for sanitary products, and consider buying from an authorised dealer if you need local service. Reviewing recent customer feedback for the specific product line and documenting defects (photos, timestamps) will help if you need replacements or warranty service.