Many customers mention fast delivery, good prices, and orders arriving as expected for sunglasses and prescription eyewear. A recurring complaint is import or customs charges that only appear at delivery. Some buyers also report delays, tracking that stops updating, or prescription lenses made to the wrong fit. Customer support gets mixed feedback, described as professional by some and unresponsive by others.
Examples from available reviews (Nov 2021 – Feb 2026).
Sunglasses arrived quickly and matched the description; reviewer recommends.
“Sunglasses arrived quickly and as described.”
Saved £100 compared to retail price.
“Great price Saved £100 on retail price‼️”
Import fees of £56 were added to a £186 glasses purchase.
“charged £56 for import fees .total scam !!.”
Glasses arrived with incorrect lens power and costly customs fees.
“hence the glasses are useless to me.”
Positive reviews often point to fast processing, secure packaging, and deliveries arriving on time. Negative experiences include orders sitting in transit for long stretches, payments taken when items seem out of stock, and prescription fixes that never get resolved.
Many reviewers highlight lower prices and strong savings on branded frames. The main downside is surprise customs, tariff, or courier fees at delivery, which can shrink or erase those savings.
Customers often describe checkout as simple and product pages as easy to follow. Complaints mention slow or missing tracking updates, time-zone delays in replies, and unclear charges when stock status changes.
Many buyers say the frames look genuine, feel well made, and arrive as ordered. Others report frames arriving bent, lens power being wrong, and prescription pairs that can’t be used.
Several reviews credit helpful, professional staff for answering lens questions and confirming order details. Repeat complaints focus on import-related fees not being clearly flagged before delivery and, at times, contact details that don’t work or don’t help.
Feedback splits sharply between very positive orders and very negative ones. Whether customers face surprise fees and whether the prescription arrives correct largely drives the final rating.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Import fees of £56 were added to a £186 glasses purchase.
“charged £56 for import fees .total scam !!.”
Sunglasses arrived quickly and matched the description; reviewer recommends.
“Sunglasses arrived quickly and as described.”
Good price, specs, and service but £86 import tax applied.
“Import duty not so great.”
Reviewer paid an undisclosed £60 customs charge upon delivery.
“I HAD TO PAY AN EXTRA £60 FOR CUSTOMS.”
Package is stuck in transit for a week with no updates.
“I never received my package.....”
UPS demanded an undisclosed £68 tax and refund is still pending.
“UPS WOULD NOT HAND IT OVER UNTIL I PAID ANOTHER £68 pounds for taxes!”
Everything was perfect and reviewer will order again.
“Everything was perfect!”
Great prices with fast delivery.
“Great prices, fast delivery”
Company communicated honestly and provided professional support about lenses.
“The Visual-Click team were exceptional professionals.”
Sunglasses arrived fast in original packaging at a great price.
“I received the sunglasses I ordered fast, in the original package- case, at a super price!”
Courier demanded an undisclosed £83 import fee; lens fitment was faulty.
“demanding an extra £83 to release my parcel due to "UK import taxes.”
Product matched description, arrived promptly, and quality was top-notch.
“Top notch quality for the best market price.”
Order arrived on time and matched what was ordered.
“Order came on time, exactly what I ordered”
Courier demanded an unexpected £60 import fee not disclosed at checkout.
“demanding an extra £60 to release my parcel due to "UK import taxes.”
Service and support were super professional.
“Super professional”
Gucci frames remained in-transit for two weeks with no updates.
“portal stars “in-transit “ for the last 2 weeks”
Glasses fit well but are slightly bent.
“Glasses fit nicely but just slightly bent.”
Delivery was fast and the process went smoothly.
“Fast delivery and all went smooth.”
Reviewer experienced no service and poor product quality.
“No Service. Bad Quality.”
Glasses received and overall satisfied despite time difference from Spain.
“I hate the time difference cause they are located in Spain”
Order shipped from Spain without disclosure, causing $133 customs fee.
“I was forced to pay $133 in unexpected customs fees upon delivery.”
Support was communicative and friendly; reviewer would shop again.
“Very communicative and friendly support service”
Glasses arrived with incorrect lens power and costly customs fees.
“hence the glasses are useless to me.”
Package arrived on time and overall experience was positive.
“My package came on time!!”
Great price for the sunglasses with fast, secure delivery.
“Great price for the sunglasses I wanted.”
Order shown in stock then unavailable and billed with no timeframe.
“took my order showing it was in stock and now saying there is no stock”
Unexpected tariffs added about $73 to a $155 sunglasses order.
“I was charged an additional $72.95 in tariffs.”
Sunglasses arrived in two weeks, well packed and perfect.
“I've got my sun glasses in 2 weeks”
Product was reasonably priced and website was easy to use.
“Great product reasonably priced.”
Fast shipping with brand new product; reviewer very happy.
“Fast shipping and product is brand new.”
Saved £70 compared to retail and received fast delivery.
“Visal-Click were £70.00 cheaaper!”
Excellent price combined with fast delivery.
“Excellent price and fast delivery”
Glasses matched expectations and delivery was speedy.
“The glasses are just what I wanted”
Ordering was easy and deliveries arrived early.
“Easy to order and always delivered early.”
Product was original as described.
“Original product”
UPS demanded an undisclosed $76 fee and contact info was invalid.
“This fee was not disclosed by the vendor.”
Great prices and fast service from the online shop.
“Great prices and fast service”
Customer service responded promptly and order was mailed quickly.
“Visual Click was awesome in completing my order!”
Received incorrect prescription glasses and unhelpful customer service.
“I am still yet to receive the right prescription.”
Saved £100 compared to retail price.
“Great price Saved £100 on retail price‼️”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Visual Click runs an online eyewear shop selling sunglasses and prescription glasses. Shoppers can choose frames and customize prescription lenses. The store offers branded frames, prescription lenses, and add-ons like lens coatings. Visual Click also lists contact options and outlines policies for returns, exchanges, and customer support.