Reviews Analyzed
21
We Collect & Analyze Reviews
Visual Click
Experiences & Reviews
Visual Click is an online eyewear retailer selling sunglasses and prescription glasses through e-commerce sites. The company lists branded frames and lens options and ships products to international customers. Consumers researching Visual Click often look for pricing, shipping policy, return handling, and customer support details.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
28d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers report fast delivery, careful packaging and responsive order handling; a smaller set report fulfillment errors and return difficulties.
Share of mentions
Strong
23%
💰
Value for money
Multiple shoppers praise low prices and large savings; others report unexpected customs or collection fees that reduce perceived value.
Share of mentions
Mixed
18%
⚡
User experience
Several reviews note easy ordering and timely processing, while a few describe stock display errors or orders billed but not fulfilled.
Share of mentions
Mixed
8%
🔧
Product quality
Many customers describe authentic, well-packaged, brand-new eyewear with good lenses; isolated reports cite incorrect prescriptions or wrong items.
Share of mentions
Strong
11%
📞
Communication
Some customers praise timely support, but several describe misleading shipping origin info, invalid contact details, and poor responsiveness.
Share of mentions
Weak
10%
⭐
Overall experience
A majority of reviews express satisfaction and repeat purchases, yet a notable minority report serious issues like customs charges, wrong prescriptions, or non-delivery.
Share of mentions
Mixed
30%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Visual Click was awesome in completing…
"Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed..."
Kirk Martindale
Trustpilot
Oct 01, 2025
Featured for: Responsive support and quick fulfilment
I am extremely disappointed with my…
"I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Sp..."
Julia Fedora
Trustpilot
Oct 01, 2025
Featured for: Shipping origin and unexpected customs
DO NOT BUY
"Avoid buying through this company!!! I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription. They..."
Milly Betts-Donaldson
Trustpilot
Oct 01, 2025
Featured for: Wrong prescription, poor customer service
Great Service and great value.
"I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaa..."
Barbara
Trustpilot
Oct 01, 2025
Featured for: Documented large price saving
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Julia Fedora
trustpilot.com
Oct 01, 2025
I am extremely disappointed with my…
I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Sp...
N
Nina Campbell
trustpilot.com
Oct 01, 2025
Very communicative and friendly!
Very communicative and friendly support service with concerns, re...
M
MH
trustpilot.com
Oct 01, 2025
Disappointing experience!!
Firstly, I ordered from their Uk website which had nothing mentioned that this will be delivered from Spain and hence I ended up paying 42 GBP for cus...
C
Carmen Guerreiro
trustpilot.com
Oct 01, 2025
Variety of lens
Everything went well!! My packa...
K
Karen Osborne
trustpilot.com
Oct 01, 2025
Perfect
Great price for the sunglasses I...
P
Philip
trustpilot.com
Oct 01, 2025
Took my money and didn't have stock
took my order showing it was in stock and now saying there is no stock with no timef...
P
P PB
trustpilot.com
Oct 01, 2025
Warning to buyers from the United States
I am writing to warn potential buyers from the United States of the exorbitant tariffs you will pay upon delivery from UPS. I ordered a pair of Ray Ba...
t
tny
trustpilot.com
Oct 01, 2025
great !
I've got my sun glasses in 2 we...
D
David Davis
trustpilot.com
Oct 01, 2025
Great product reasonably priced.
Great product reasonably p...
T
TT
trustpilot.com
Oct 01, 2025
Fast shipping and product is brand new
Fast shipping and product is br...
B
Barbara
trustpilot.com
Oct 01, 2025
Great Service and great value.
I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaa...
D
Dean
trustpilot.com
Oct 01, 2025
Excellent price and fast delivery
Excellent price and fast de...
J
Janice James
trustpilot.com
Oct 01, 2025
The glasses are just what I wanted
The glasses are just what I wanted, and the delivery was spe...
C
CARYN
trustpilot.com
Oct 01, 2025
Easy to order and always delivered…
Easy to order and al...
A
Abdelfattah
trustpilot.com
Oct 01, 2025
Excellent prices
...
E
EB
trustpilot.com
Oct 01, 2025
Hidden shipping fee/no contact point
I purchased the product because it was a great price. Then I was surprised when the UPS delivery service requested a 76 dollar delivery fee before the...
B
Bob in Germaqny
trustpilot.com
Oct 01, 2025
Great Service
Great prices and fast service - not m...
K
Kirk Martindale
trustpilot.com
Oct 01, 2025
Visual Click was awesome in completing…
Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed...
M
Milly Betts-Donaldson
trustpilot.com
Oct 01, 2025
DO NOT BUY
Avoid buying through this company!!! I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription. They...
C
Christopher Offer
trustpilot.com
Oct 01, 2025
Great price
Great price Saved £1...
Conclusion
Reviews for Visual Click show a mix of consistently fast shipping, competitive pricing, and many customers receiving authentic, well-packaged eyewear. However, several reviewers report unexpected customs or collection fees, occasional stock/fulfilment problems, and cases of incorrect prescriptions or poor returns handling. Communication quality varies: some buyers praise prompt support while others report invalid contact points or unclear shipping origin. Consumers should verify shipping origin and customs policies, confirm prescription details during checkout, and check stock/fulfilment terms before ordering.