Customers often praise Voogme’s high-sparkle moissanite jewelry and careful workmanship. Support staff get repeated credit for quick replies and arranging replacements. Several buyers report slow shipping or return emails that went unanswered, which hurt trust. A small number received orders with loose stones and faced disputed refunds.
Examples from available reviews (Mar 2022 – Mar 2026).
Thrilled with 14kt moissanite ring; timely delivery and responsive service.
“it is amazing gorgeous.”
A stone fell out but customer service sent a replacement quickly.
“a new one was sent to me straight away.”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Many reviews describe fast, helpful support that fixes order errors and sends replacements. Several customers mention one-on-one help with upgrades, sizing changes, and manufacturing corrections. A minority describe refund refusals and slow resolution in a few interactions.
Buyers often call the pieces affordable and easy to customize, and point to moissanite as a budget-friendly alternative. Some mention buying replacement gifts and choosing custom options without overspending. Price and value come up less often than comments about craftsmanship.
Many purchasers say listings matched what they received and orders arrived as expected. Multiple reviews mention shipping delays, from late deliveries to one 39-day wait, which put some off buying again. Tracking and delivery speed show up as uneven parts of the shopping experience.
Most feedback highlights strong product quality: bright sparkle, solid craftsmanship, and neat packaging with authenticity certificates. Shoppers often compare moissanite favorably with mined diamonds and point to durable settings. A few reports mention stones falling out after delivery.
Most reviewers praise quick, professional replies from support and clear follow-up after problems. A smaller set says return-related emails got no reply and refunds were hard to start. Responsiveness varies by channel and situation.
Feedback leans positive, with many 5-star comments about how the jewelry looks and how issues were fixed. The contrast is sharp when refunds stayed unresolved, stones were loose, or delays ran long, leading to very negative experiences. Refund disputes and slow or missing replies drive the worst ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Support kept the reviewer informed and the order arrived, though stones seemed small.
“Customer Support was terrific, they kept me informed each time I had a query.”
Support kept the reviewer informed and the order arrived, though stones seemed small.
“Customer Support was terrific, they kept me informed each time I had a query.”
Despite a delivery delay, each pair was stunning and well crafted.
“Each pair is stunning, showcasing exceptional craftsmanship and beauty.”
Despite a delivery delay, each pair was stunning and well crafted.
“Each pair is stunning, showcasing exceptional craftsmanship and beauty.”
Ring was elegant and high quality; customer service was responsive.
“I am impressed with the quality of the ring and the dazzle of the 3-carat stone.”
Ring was elegant and high quality; customer service was responsive.
“I am impressed with the quality of the ring and the dazzle of the 3-carat stone.”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Ring sparkles beautifully with compliments; reviewer is very pleased.
“The ring is stunning”
Ring sparkles beautifully with compliments; reviewer is very pleased.
“The ring is stunning”
Earrings are high quality and sparkly, but delivery took longer than expected.
“Fantastic earrings. Great quality and super sparkly.”
Earrings are high quality and sparkly, but delivery took longer than expected.
“Fantastic earrings. Great quality and super sparkly.”
Multiple purchases delighted reviewer with quality pieces and helpful service.
“Voogme’s customer service is second to none.”
Multiple purchases delighted reviewer with quality pieces and helpful service.
“Voogme’s customer service is second to none.”
Well-made, beautifully packaged ring with certificate of authenticity.
“Came beautifully packaged with Moissointe certificate of authenticity as Well.”
Well-made, beautifully packaged ring with certificate of authenticity.
“Came beautifully packaged with Moissointe certificate of authenticity as Well.”
Item matched the description and reviewer plans to buy again.
“The piece i bought was exactly as advertised”
Item matched the description and reviewer plans to buy again.
“The piece i bought was exactly as advertised”
Reviewer praises amazing product quality and customer service.
“Amazing quality, and customer service”
Reviewer praises amazing product quality and customer service.
“Amazing quality, and customer service”
Reviewer finds the items absolutely stunning and loves them.
“Absolutely stunning I love them”
Reviewer found the items absolutely stunning and expressed love for them.
“Absolutely stunning I love them”
Multiple purchases with high-quality, durable jewelry and good communication.
“Their jewelery is of high quality, brilliant shine, and durable.”
Purchased multiple items without issues; product quality and communication praised.
“Their jewelery is of high quality, brilliant shine, and durable.”
Necklace arrived after 39 days; reviewer lost trust and won't reorder.
“After 39 days, I did finally receive the necklace.”
Received necklace after 39 days; disappointed and lost trust in company.
“However, I will no longer order anything else because now the trust is gone.”
Stones sparkle and craftsmanship is excellent; customer service was prompt.
“the stones from Voogmechic sparkle and the quality of craftsmanship is top marks.”
Initially skeptical, reviewer praises craftsmanship and prompt professional customer service.
“The customer service is also great - answered all my questions promptly”
Reviewer says jewelry is always beautiful and never disappointing.
“Always beautiful jewelry, I've never been disappointed in a piece”
Consistently received beautiful jewelry and never been disappointed in a piece.
“Always beautiful jewelry, I've never been disappointed in a piece”
Reputable quality and affordable moissanite earrings used as replacement gifts.
“Voogmechic is helping me to do that with gifts that are brilliant and don't break the bank.”
Bought moissanite earrings as affordable, brilliant replacement for aunt's stolen jewelry.
“don't break the bank.”
Exceptional moissanite quality with fast shipping and professional follow-up.
“The jewelry from this company is exceptional!”
Exceptional jewelry with top-line moissanite, durable and promptly shipped.
“The jewelry from this company is exceptional!”
Beautiful ring and support team were kind and quick to respond.
“The Support team very kind and very quick in answering to my request.”
Great experience; beautiful ring and very responsive support team.
“The Support team very kind and very quick in answering to my request.”
14kt moissanite ring sparkles more than diamond and arrived on time.
“It sparkles more than my regular diamond”
Thrilled with 14kt moissanite ring; timely delivery and responsive service.
“it is amazing gorgeous.”
Three rings were beautiful and delivered promptly and correctly.
“I've bought 3 Moissanite rings from Voogmechic and they've all been beautiful.”
Bought three rings; all beautiful and delivered promptly without issues.
“They've all been delivered promptly and correctly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogme sells moissanite rings, earrings, and necklaces. It offers customizable settings and metal choices such as 14kt gold for engagement and fashion pieces. Orders can ship internationally and some stones may come with authenticity certificates. Customer support works through an online team and email to help with sizing, replacements, and order questions.