Review content shows a pattern of high customer satisfaction with product appearance and frequent praise for customer service responsiveness. Several reviewers cite successful replacements, sizing fixes and helpful support when delivery or manufacturing issues occurred. One recurring negative comment highlights an unresolved email/return complaint, so consumers should confirm the current return and contact policies before ordering. If customization, metal options and moissanite sparkle are priorities, ask about warranty, return timelines and documented replacement procedures at purchase.
Examples from available reviews (Mar 2022 – Feb 2026).
Received a high-quality customizable moissanite ring and responsive customer service.
“it exceeded all expectations- it’s truly breathtaking!”
A stone fell out but the company sent a free replacement pair.
“they told me they were sending me a replacement pair at no cost.”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Multiple seamless purchases with beautiful products and impeccable customer service.
“they offer impeccable customer service.”
Most reviewers describe responsive, helpful customer service that resolves sizing, shipping and replacement issues promptly.
A small number of reviewers mention reasonable prices and affordability alongside customization; sample size is limited.
Several customers report a smooth, seamless ordering experience and straightforward custom requests or repeat purchases.
Many reviews praise sparkle, fit and craftsmanship; a few note isolated stone or manufacturing issues that were replaced.
Reviewers commonly report timely replies and shipment updates, with one clear complaint about unanswered return emails.
Overall impressions are positive: frequent repeat buyers, high satisfaction with appearance and several resolved order problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A stone fell out but customer service sent a replacement quickly.
“a new one was sent to me straight away.”
They fixed a manufacturing problem and shipped replacement earrings promptly.
“They caught, created new earrings and shipped perfect earrings to me.”
Customer service was fantastic and the reviewer received a stunning ring.
“Customer service is fantastic.”
Support responded quickly and helped upgrade an order, making it perfect.
“Their support Dept will answer any questions within one day.”
After ordering wrong size, customer service corrected it and shipped the amended size.
“After contacting customer service they replied saying the amended size was noted and in its way to me.”
Moissanite ring looked indistinguishable from a mined diamond and garnered compliments.
“you cannot tell the difference!”
A stone fell out but the company sent a free replacement pair.
“they told me they were sending me a replacement pair at no cost.”
Initially hesitant, the reviewer found the ring magnificent and would buy again.
“this ring is magnificent!!”
Reviewer calls the company reputable and says they correct order problems.
“This company is reputable They correct problems with orders”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Earrings are beautiful and comfortable; company helped resolve delivery trouble courteously.
“So easy and comfortable to wear.”
Company delivered top quality and was professional, fast, and available.
“Very competent and professional”
Reviewer praises great customer support and affordable, customizable products.
“Everything is customizable and affordable and looks great.”
The reviewer says they just love the jewelry.
“I just love the jewelry”
Rings deliver unmatched sparkle, brilliance, and excellent craftsmanship.
“They genuinely deliver the sparkle they promise”
Mother's Day order failed to arrive but company resent it free of charge.
“they took the time to respond and even re-send the order free of charge.”
Replacement for missing Mother's Day gift was sent and eventually arrived.
“they were kind enough to send a replacement.”
Frequent buyer praises products and great customer service, highly recommends.
“I can't recommend VOOGMECHIC enough!”
Multiple seamless purchases with beautiful products and impeccable customer service.
“they offer impeccable customer service.”
They accommodated special wedding requests and provided kind, responsive service.
“they went above and beyond to accommodate me.”
I recently purchased a stunning moissanite engagement ring from Voogme and I am absolutely thrilled with my experience. From start to finish, the team at Voogme was professional, helpful, and made the process of selecting and purchasing my dream ring seamless.
What sets Voogme apart is their impressive collection of engagement rings- each one more beautiful than the last. The fact that they offer customization options on every style means that customers can truly find exactly what they’re looking for without compromising on quality or style.
The customer service team was responsive throughout the entire process- answering all of my questions in a timely manner and ensuring that shipping information was updated frequently. When my ring arrived, it exceeded all expectations- it’s truly breathtaking!
One thing I appreciate about Voogme is their transparency when it comes to materials used - they offer high-quality options such as 925 sterling silver, 14K gold, 18K gold, platinum among others which gives me confidence in knowing that I’m getting an excellent value.
Overall, I highly recommend Voogme for anyone who wants a unique piece of jewelry! Their selection is amazing and their customer service is top-notch.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogme (also appearing as Voogmechic) is an online jewelry retailer specializing in moissanite and simulated-diamond pieces. The brand offers engagement rings, earrings, bracelets and customizable designs in a range of metal finishes such as sterling silver, 14K and 18K gold and platinum options. Listings emphasize customization and multiple stone and setting choices for consumers seeking alternatives to mined diamonds. This profile is a factual summary for consumers researching reviews and does not rely on specific user comments.