Customers often praise Voogme’s high-sparkle moissanite jewelry and careful workmanship. Support staff get repeated credit for quick replies and arranging replacements. Several buyers report slow shipping or return emails that went unanswered, which hurt trust. A small number received orders with loose stones and faced disputed refunds.
Examples from available reviews (Mar 2022 – Mar 2026).
Thrilled with 14kt moissanite ring; timely delivery and responsive service.
“it is amazing gorgeous.”
A stone fell out but customer service sent a replacement quickly.
“a new one was sent to me straight away.”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Many reviews describe fast, helpful support that fixes order errors and sends replacements. Several customers mention one-on-one help with upgrades, sizing changes, and manufacturing corrections. A minority describe refund refusals and slow resolution in a few interactions.
Buyers often call the pieces affordable and easy to customize, and point to moissanite as a budget-friendly alternative. Some mention buying replacement gifts and choosing custom options without overspending. Price and value come up less often than comments about craftsmanship.
Many purchasers say listings matched what they received and orders arrived as expected. Multiple reviews mention shipping delays, from late deliveries to one 39-day wait, which put some off buying again. Tracking and delivery speed show up as uneven parts of the shopping experience.
Most feedback highlights strong product quality: bright sparkle, solid craftsmanship, and neat packaging with authenticity certificates. Shoppers often compare moissanite favorably with mined diamonds and point to durable settings. A few reports mention stones falling out after delivery.
Most reviewers praise quick, professional replies from support and clear follow-up after problems. A smaller set says return-related emails got no reply and refunds were hard to start. Responsiveness varies by channel and situation.
Feedback leans positive, with many 5-star comments about how the jewelry looks and how issues were fixed. The contrast is sharp when refunds stayed unresolved, stones were loose, or delays ran long, leading to very negative experiences. Refund disputes and slow or missing replies drive the worst ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
A stone fell out but customer service sent a replacement quickly.
“a new one was sent to me straight away.”
They fixed a manufacturing problem and shipped replacement earrings promptly.
“They caught, created new earrings and shipped perfect earrings to me.”
Customer service was fantastic and the reviewer received a stunning ring.
“Customer service is fantastic.”
Support responded quickly and helped upgrade an order, making it perfect.
“Their support Dept will answer any questions within one day.”
After ordering wrong size, customer service corrected it and shipped the amended size.
“After contacting customer service they replied saying the amended size was noted and in its way to me.”
Moissanite ring looked indistinguishable from a mined diamond and garnered compliments.
“you cannot tell the difference!”
A stone fell out but the company sent a free replacement pair.
“they told me they were sending me a replacement pair at no cost.”
Initially hesitant, the reviewer found the ring magnificent and would buy again.
“this ring is magnificent!!”
Reviewer calls the company reputable and says they correct order problems.
“This company is reputable They correct problems with orders”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Earrings are beautiful and comfortable; company helped resolve delivery trouble courteously.
“So easy and comfortable to wear.”
Company delivered top quality and was professional, fast, and available.
“Very competent and professional”
Reviewer praises great customer support and affordable, customizable products.
“Everything is customizable and affordable and looks great.”
The reviewer says they just love the jewelry.
“I just love the jewelry”
Rings deliver unmatched sparkle, brilliance, and excellent craftsmanship.
“They genuinely deliver the sparkle they promise”
Mother's Day order failed to arrive but company resent it free of charge.
“they took the time to respond and even re-send the order free of charge.”
Replacement for missing Mother's Day gift was sent and eventually arrived.
“they were kind enough to send a replacement.”
Frequent buyer praises products and great customer service, highly recommends.
“I can't recommend VOOGMECHIC enough!”
Multiple seamless purchases with beautiful products and impeccable customer service.
“they offer impeccable customer service.”
They accommodated special wedding requests and provided kind, responsive service.
“they went above and beyond to accommodate me.”
I recently purchased a stunning moissanite engagement ring from Voogme and I am absolutely thrilled with my experience. From start to finish, the team at Voogme was professional, helpful, and made the process of selecting and purchasing my dream ring seamless.
What sets Voogme apart is their impressive collection of engagement rings- each one more beautiful than the last. The fact that they offer customization options on every style means that customers can truly find exactly what they’re looking for without compromising on quality or style.
The customer service team was responsive throughout the entire process- answering all of my questions in a timely manner and ensuring that shipping information was updated frequently. When my ring arrived, it exceeded all expectations- it’s truly breathtaking!
One thing I appreciate about Voogme is their transparency when it comes to materials used - they offer high-quality options such as 925 sterling silver, 14K gold, 18K gold, platinum among others which gives me confidence in knowing that I’m getting an excellent value.
Overall, I highly recommend Voogme for anyone who wants a unique piece of jewelry! Their selection is amazing and their customer service is top-notch.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogme sells moissanite rings, earrings, and necklaces. It offers customizable settings and metal choices such as 14kt gold for engagement and fashion pieces. Orders can ship internationally and some stones may come with authenticity certificates. Customer support works through an online team and email to help with sizing, replacements, and order questions.