Review content shows a pattern of high customer satisfaction with product appearance and frequent praise for customer service responsiveness. Several reviewers cite successful replacements, sizing fixes and helpful support when delivery or manufacturing issues occurred. One recurring negative comment highlights an unresolved email/return complaint, so consumers should confirm the current return and contact policies before ordering. If customization, metal options and moissanite sparkle are priorities, ask about warranty, return timelines and documented replacement procedures at purchase.
Examples from available reviews (Mar 2022 – Feb 2026).
Received a high-quality customizable moissanite ring and responsive customer service.
“it exceeded all expectations- it’s truly breathtaking!”
A stone fell out but the company sent a free replacement pair.
“they told me they were sending me a replacement pair at no cost.”
Reviewer says company did not respond to return emails and received no reply.
“They do not return your email for return.”
Multiple seamless purchases with beautiful products and impeccable customer service.
“they offer impeccable customer service.”
Most reviewers describe responsive, helpful customer service that resolves sizing, shipping and replacement issues promptly.
A small number of reviewers mention reasonable prices and affordability alongside customization; sample size is limited.
Several customers report a smooth, seamless ordering experience and straightforward custom requests or repeat purchases.
Many reviews praise sparkle, fit and craftsmanship; a few note isolated stone or manufacturing issues that were replaced.
Reviewers commonly report timely replies and shipment updates, with one clear complaint about unanswered return emails.
Overall impressions are positive: frequent repeat buyers, high satisfaction with appearance and several resolved order problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support kept the reviewer informed and the order arrived, though stones seemed small.
“Customer Support was terrific, they kept me informed each time I had a query.”
Support kept the reviewer informed and the order arrived, though stones seemed small.
“Customer Support was terrific, they kept me informed each time I had a query.”
Despite a delivery delay, each pair was stunning and well crafted.
“Each pair is stunning, showcasing exceptional craftsmanship and beauty.”
Despite a delivery delay, each pair was stunning and well crafted.
“Each pair is stunning, showcasing exceptional craftsmanship and beauty.”
Ring was elegant and high quality; customer service was responsive.
“I am impressed with the quality of the ring and the dazzle of the 3-carat stone.”
Ring was elegant and high quality; customer service was responsive.
“I am impressed with the quality of the ring and the dazzle of the 3-carat stone.”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Stones fell out, company refused refund and delayed replacement.
“Stones fell out a few days after I received it”
Ring sparkles beautifully with compliments; reviewer is very pleased.
“The ring is stunning”
Ring sparkles beautifully with compliments; reviewer is very pleased.
“The ring is stunning”
Earrings are high quality and sparkly, but delivery took longer than expected.
“Fantastic earrings. Great quality and super sparkly.”
Earrings are high quality and sparkly, but delivery took longer than expected.
“Fantastic earrings. Great quality and super sparkly.”
Multiple purchases delighted reviewer with quality pieces and helpful service.
“Voogme’s customer service is second to none.”
Multiple purchases delighted reviewer with quality pieces and helpful service.
“Voogme’s customer service is second to none.”
Well-made, beautifully packaged ring with certificate of authenticity.
“Came beautifully packaged with Moissointe certificate of authenticity as Well.”
Well-made, beautifully packaged ring with certificate of authenticity.
“Came beautifully packaged with Moissointe certificate of authenticity as Well.”
Item matched the description and reviewer plans to buy again.
“The piece i bought was exactly as advertised”
Item matched the description and reviewer plans to buy again.
“The piece i bought was exactly as advertised”
Reviewer praises amazing product quality and customer service.
“Amazing quality, and customer service”
Reviewer praises amazing product quality and customer service.
“Amazing quality, and customer service”
Reviewer finds the items absolutely stunning and loves them.
“Absolutely stunning I love them”
Reviewer found the items absolutely stunning and expressed love for them.
“Absolutely stunning I love them”
Multiple purchases with high-quality, durable jewelry and good communication.
“Their jewelery is of high quality, brilliant shine, and durable.”
Purchased multiple items without issues; product quality and communication praised.
“Their jewelery is of high quality, brilliant shine, and durable.”
Necklace arrived after 39 days; reviewer lost trust and won't reorder.
“After 39 days, I did finally receive the necklace.”
Received necklace after 39 days; disappointed and lost trust in company.
“However, I will no longer order anything else because now the trust is gone.”
Stones sparkle and craftsmanship is excellent; customer service was prompt.
“the stones from Voogmechic sparkle and the quality of craftsmanship is top marks.”
Initially skeptical, reviewer praises craftsmanship and prompt professional customer service.
“The customer service is also great - answered all my questions promptly”
Reviewer says jewelry is always beautiful and never disappointing.
“Always beautiful jewelry, I've never been disappointed in a piece”
Consistently received beautiful jewelry and never been disappointed in a piece.
“Always beautiful jewelry, I've never been disappointed in a piece”
Reputable quality and affordable moissanite earrings used as replacement gifts.
“Voogmechic is helping me to do that with gifts that are brilliant and don't break the bank.”
Bought moissanite earrings as affordable, brilliant replacement for aunt's stolen jewelry.
“don't break the bank.”
Exceptional moissanite quality with fast shipping and professional follow-up.
“The jewelry from this company is exceptional!”
Exceptional jewelry with top-line moissanite, durable and promptly shipped.
“The jewelry from this company is exceptional!”
Beautiful ring and support team were kind and quick to respond.
“The Support team very kind and very quick in answering to my request.”
Great experience; beautiful ring and very responsive support team.
“The Support team very kind and very quick in answering to my request.”
14kt moissanite ring sparkles more than diamond and arrived on time.
“It sparkles more than my regular diamond”
Thrilled with 14kt moissanite ring; timely delivery and responsive service.
“it is amazing gorgeous.”
Three rings were beautiful and delivered promptly and correctly.
“I've bought 3 Moissanite rings from Voogmechic and they've all been beautiful.”
Bought three rings; all beautiful and delivered promptly without issues.
“They've all been delivered promptly and correctly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogme (also appearing as Voogmechic) is an online jewelry retailer specializing in moissanite and simulated-diamond pieces. The brand offers engagement rings, earrings, bracelets and customizable designs in a range of metal finishes such as sterling silver, 14K and 18K gold and platinum options. Listings emphasize customization and multiple stone and setting choices for consumers seeking alternatives to mined diamonds. This profile is a factual summary for consumers researching reviews and does not rely on specific user comments.