Many reviewers cite low prices, accurate prescriptions, and quick delivery for their glasses. Several shoppers also point to a wide frame selection and a virtual try-on that works well. A distinct group reports wrong prescriptions, refunds being held back, and return problems that never get resolved. Overall, reviews split sharply between very happy buyers and customers who ran into service breakdowns.
Examples from available reviews (Apr 2021 – Mar 2026).
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
Parcel was wrong and customer service failed to resolve the issue.
“Absolutely terrible service.”
Received incorrect prescription lenses twice and couldn't get a refund.
“they got my prescription wrong only to replace them with another wrong prescription.”
Service feedback is divided. Some reviews describe helpful, fast fixes and replacement shipments when something arrived wrong. Another visible cluster cites missing packages, incorrect refunds or credits, and return claims that repeatedly go nowhere.
Value reviews mostly highlight low prices and savings compared with traditional vision centers. Shoppers often mention flash-sale deals and bundled offers that lowered the total cost. A small number call the sunglasses only average value, not standout.
Many customers like the ordering process and say the virtual try-on helped them pick frames. Fewer mention issues such as confusing app navigation, late deliveries, or a misaligned reading zone on progressive lenses. These problems show up less often than the praise for how easy the site is to use.
Positive reviews focus on correct prescriptions, sturdy frames, and lenses that matched well on many orders. Several reviewers also mention premium packaging and quick production. Some reports describe major quality-control misses, including blurred or unreadable lenses and progressive lenses that did not match the prescription.
Some buyers praise staff for keeping them updated from purchase to delivery. A notable set of complaints describes calls not returned, messages stopping, and refund conversations that stall. Those communication gaps often come with unresolved service and quality problems.
Many shoppers report being very satisfied and say they plan to buy again after receiving correct, good-looking glasses. At the same time, a substantial minority ran into serious order mistakes and refund disputes that drove one-star reviews. The tone is polarized, with many smooth product experiences alongside concentrated service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Nice glasses with fast delivery and great prices.
“Very nice glasses and fast delivery .Spectular prizes Thank You Vooglam”
Nice glasses with fast delivery and great prices.
“Very nice glasses and fast delivery .Spectular prizes Thank You Vooglam”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
First-time online purchase saved about £150 with excellent quality.
“quality of the glasses are excellent and I have saved myself £150.”
First-time online purchase saved about £150 with excellent quality.
“quality of the glasses are excellent and I have saved myself £150.”
Easy ordering, great frame selection, and successful delivery tracking.
“Loved the “try on” section with your own face.”
Easy ordering, great frame selection, and successful delivery tracking.
“Loved the “try on” section with your own face.”
Fast processing and delivery; beautifully packaged and high-quality product.
“Amazing glasses, got them for pennies on one of their 24 hour flash sale.”
Fast processing and delivery; beautifully packaged and high-quality product.
“Amazing glasses, got them for pennies on one of their 24 hour flash sale.”
Loves glasses; highlights excellent quality, service, and delivery.
“Love my glasses and excellent quality and customer service. And delivery.”
Loves glasses; highlights excellent quality, service, and delivery.
“Love my glasses and excellent quality and customer service. And delivery.”
New glasses are perfect and priced well.
“I love my new glasses! Thank you they are perfect and a good price too.”
New glasses are perfect and priced well.
“I love my new glasses! Thank you they are perfect and a good price too.”
Excited to receive exactly what was ordered; gorgeous glasses.
“Extremely excited when I open my orange box and so happy to see exactly what I ordered. Gorgeous glasses!!!”
Excited to receive exactly what was ordered; gorgeous glasses.
“Extremely excited when I open my orange box and so happy to see exactly what I ordered. Gorgeous glasses!!!”
Very happy with both frame and lens quality and fast delivery.
“Super happy with the quality of both frames and lenses.”
Very happy with both frame and lens quality and fast delivery.
“Super happy with the quality of both frames and lenses.”
App navigation was difficult and order delivery was one day late.
“App difficult to navigate and my order was closed.”
App was difficult to use and delivery arrived one day late.
“App difficult to navigate and my order was closed.”
Vooglam glasses were superior and included accessories and PD tool.
“Vooglam glasses were far superior”
Vooglam glasses were far superior to a similar retailer's product.
“Vooglam glasses were far superior”
Good value for money and an easy website to use.
“Great value for money , easy website ,highly recommend”
Great value for money and an easy website to use.
“Great value for money , easy website ,highly recommend”
Parcel missing, unresponsive customer service, and unresolved delivery issue.
“Absolutely terrible service.”
Parcel was wrong and customer service failed to resolve the issue.
“Absolutely terrible service.”
Beautiful frames, perfect prescription, and helpful try-on feature.
“Best glasses I have ever had.”
Glasses exceeded expectations with perfect prescription and fast delivery.
“Prescription is perfect.”
Purchased sunglasses with good value for money.
“Good worth for money.”
Purchased sunglasses and found them good value for money.
“Good worth for money.”
Returned two pairs but only received credit for one, lost £60.
“They only gave me the credit back for 1 pair of glasses despite me returning both!”
Returned two pairs but only one store credit issued, costing £60.
“They only gave me the credit back for 1 pair of glasses despite me returning both!”
Fashion glasses delivered within a week, nicely packaged and safe.
“Fast delivery, received my fashion glasses within a week!”
Fast, well-packaged delivery; happy with the purchase experience.
“Fast delivery, received my fashion glasses within a week!”
Incorrect prescriptions twice and company unresponsive to refund request.
“they got my prescription wrong only to replace them with another wrong prescription.”
Received incorrect prescription lenses twice and couldn't get a refund.
“they got my prescription wrong only to replace them with another wrong prescription.”
Reviewer loves the new glasses.
“I love my new glasses. ❤️❤️❤️❤️❤️”
Reviewer expresses love for their new glasses.
“I love my new glasses. ❤️❤️❤️❤️❤️”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogueme runs an online eyewear shop selling prescription glasses and sunglasses. The site shows frame styles, lens choices, sizing info, and prices for each item. Customers order through the website and get shipment tracking. Support is handled through web-based channels for order questions and technical help.