Reviews Analyzed
21
We Collect & Analyze Reviews
Voogueme
Experiences & Reviews
Voogueme reviews: independent summary for consumers researching Voogueme. This report highlights recurring reviewer topics—customer service, product quality, shipping, returns, and value—so readers can compare experiences and check official policies (shipping origin, returns, warranty) on the company website before buying.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
20d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Customer service reports are split: many describe helpful, speedy fixes and polite staff, while several describe ignored requests and unresolved refund issues.
Share of mentions
Mixed
13%
💰
Value for money
Perceived value varies: some reviewers cite good bundle pricing and fair cost, others report unexpected return or shipping costs and denied refunds.
Share of mentions
Mixed
9%
⚡
User experience
Ordering and delivery are often reported as easy and on-time with correct prescriptions, but a minority describe incorrect orders or unusable lenses on arrival.
Share of mentions
Mixed
23%
🔧
Product quality
Most reviewers report good-quality frames and accurate prescriptions; a smaller set report defects or blurred lenses that required replacement or repair.
Share of mentions
Strong
22%
📞
Communication
Communication is inconsistent: a few customers note being kept informed, while several describe ignored emails, slow replies, or unclear resolution steps.
Share of mentions
Weak
5%
⭐
Overall experience
Overall impressions lean positive for product and delivery, but repeated complaints about refunds, returns, and some quality failures produce mixed experiences.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Exceptional
"Great customer service Was kept in touch from ordering to delivery Superb product..."
Patricia Kay
Trustpilot
Oct 01, 2025
Featured for: Shows strong service and communication
Terrible quality product and no refund
"Vooglam sent me a pair of glasses with a defect in the lens. It was a defect to the plastic that caused a small area where the lens was completed warp..."
Emma Haydon
Trustpilot
Oct 01, 2025
Featured for: Illustrates product defect and refund issue
I would highly recommend vooglam
"I would highly recommend vooglam. This was the first time I had placed a order with them I received my glasses in 10 days ....I ord..."
Caroline East
Trustpilot
Oct 01, 2025
Featured for: Represents positive value and delivery
Sunglasses
"I have never been so pleased with customer service as I have been with the customer service at Voogueme. They were so helpful and polite, and they made sure that I was happy with my purchase from start to finish. As for the sunglasses themselves, I could not be happier. They are of excellent quality and they look great on me. I have been looking for a pair of sunglasses that will last me, and I think I have found them at Voogueme! The sunglasses came quickly and they were exactly what I was expecting from the photo on their website.
I know that I am such a satisfied customer, and I know that anyone else who buys the sunglasses from Voogueme will be just as pleased. They have great quality products and they really do care about their customers. I would highly recommend this website to any of my friends because of how wonderful it has been for me. Thanks again for all of your help Voogueme!"
Anastasia Castillo
Collected.reviews
Dec 03, 2021
Featured for: Early review showing excellent service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Andrea
trustpilot.com
Oct 01, 2025
All three pairs of sunglasses are…
All three pairs of sun...
P
Patricia Kay
trustpilot.com
Oct 01, 2025
Exceptional
Great customer service Was kept in touch from ordering to delivery Superb product...
K
KATHY TAYLOR
trustpilot.com
Oct 01, 2025
On time delivery and fit is perfect as…
On time delivery and fit is...
F
Fariba Kiani
trustpilot.com
Oct 01, 2025
Costomer service is awful.immediately…
Costomer service is awful.immediately after putting my order . I send them many email...
D
Diane Diane
trustpilot.com
Oct 01, 2025
They delivered ON TIME
They delivered ON TIME! The product was Beautifully packaged!😁😁😁 For...
S
Sheridan Logan
trustpilot.com
Oct 01, 2025
I love the frames.....
...
S
Sarah
trustpilot.com
Oct 01, 2025
Prescription Glasses & Sunglasses
both glasses. ordered are perfect. exactly what i wanted...
C
Carmen Merle
trustpilot.com
Oct 01, 2025
The experience I had with Company
Very satisfied with the product. My glasses got here on time. I'm very...
V
V Borders
trustpilot.com
Oct 01, 2025
Don't buy from them!!!
They will not refund my $ as I did not like the frames. They will only give me store credit and I had to pay for my retu...
E
Elaine Durbach
trustpilot.com
Oct 01, 2025
You delivered exactly what you said you…
You delivered exactly what you said you would when you said you would. That's refreshing. I didn't ask...
E
Emma Haydon
trustpilot.com
Oct 01, 2025
Terrible quality product and no refund
Vooglam sent me a pair of glasses with a defect in the lens. It was a defect to the plastic that caused a small area where the lens was completed warp...
B
Brenda Brinkley
trustpilot.com
Oct 01, 2025
Love em
Love em, will be orde...
S
Sandra Harper
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. I returned a pair of sunglasses and paid $8.10 for return postage. The replacement was shipped, now I am informed by USPS it i...
C
Carol Armstrong
trustpilot.com
Oct 01, 2025
Gorgeous
Received my glasses, it’s absolutely gorgeou...
S
Sarah O
trustpilot.com
Oct 01, 2025
I wasn’t expecting everything to be so…
I wasn’t expecting everything to be so professional, but it was! At the start, I actually put in my prescription wrong, but they fixed it and both my...
L
Leslie B
trustpilot.com
Oct 01, 2025
Excellent customer service when my…
Excellent customer service when my order was wrong. It was a spee...
M
Mrs A Underwood
trustpilot.com
Oct 01, 2025
Blurred waste of moneyI…
The first glasses I sent back as I requested them for reading and there was no prescription in the lensese even though i ordrred reading glasses?. Aft...
C
Caroline East
trustpilot.com
Oct 01, 2025
I would highly recommend vooglam
I would highly recommend vooglam. This was the first time I had placed a order with them I received my glasses in 10 days ....I ord...
K
Kay Leonard
trustpilot.com
Oct 01, 2025
Spectacular glasses!
These are the most spectacular glasses! Vooglam has such unique frames, it'...
J
Justine Lisa Evans
trustpilot.com
Oct 01, 2025
Excellent start to finish.
Easy to order, great choice. When the product arrived, excellent qualit...
Conclusion
Reviewers most commonly report receiving well-made glasses with accurate prescriptions and timely delivery. Multiple customers praise helpful, speedy service when orders needed correction. However, a noticeable subset report defective lenses, unresolved refunds, or extra return/shipping costs. If you consider buying from Voogueme, review the return and refund policy, document your prescription carefully, and keep records of communications in case a replacement or refund is needed.