Reviewers most commonly report receiving well-made glasses with accurate prescriptions and timely delivery. Multiple customers praise helpful, speedy service when orders needed correction. However, a noticeable subset report defective lenses, unresolved refunds, or extra return/shipping costs. If you consider buying from Voogueme, review the return and refund policy, document your prescription carefully, and keep records of communications in case a replacement or refund is needed.
Examples from available reviews (Apr 2021 – Feb 2026).
Great customer service and superb product with exceptional packaging.
“Great customer service Was kept in touch from ordering to delivery”
Received defective lenses and refund was refused despite efforts.
“Terrible quality control and impossible to comply with customer service demands.”
Received multiple pairs quickly and plans to order again.
“I received my glasses in 10 days....I ordered 2 pairs of glasses for only £139....”
Customer service was very helpful and sunglasses met quality expectations.
“They were so helpful and polite, and they made sure that I was happy with my purchase from start to finish.”
Customer service reports are split: many describe helpful, speedy fixes and polite staff, while several describe ignored requests and unresolved refund issues.
Perceived value varies: some reviewers cite good bundle pricing and fair cost, others report unexpected return or shipping costs and denied refunds.
Ordering and delivery are often reported as easy and on-time with correct prescriptions, but a minority describe incorrect orders or unusable lenses on arrival.
Most reviewers report good-quality frames and accurate prescriptions; a smaller set report defects or blurred lenses that required replacement or repair.
Communication is inconsistent: a few customers note being kept informed, while several describe ignored emails, slow replies, or unclear resolution steps.
Overall impressions lean positive for product and delivery, but repeated complaints about refunds, returns, and some quality failures produce mixed experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
All three pairs of sunglasses were beautiful.
“All three pairs of sunglasses are Beautiful 😍”
Great customer service and superb product with exceptional packaging.
“Great customer service Was kept in touch from ordering to delivery”
On-time delivery and a perfect fit for the lenses.
“On time delivery and fit is perfect as though the lenses”
Customer service ignored prescription change requests and sent wrong lenses.
“they did not pay attention and t send me the wrong one.”
Delivered on time with beautiful packaging; satisfied with value.
“They delivered ON TIME! The product was Beautifully packaged!😁😁😁”
Reviewer says: I love the frames.
“I love the frames.....”
Both ordered glasses were perfect, matching pictures and prescription.
“true to the pictures and the prescription was correct.”
Very satisfied; glasses arrived on time and customer service helped.
“Very satisfied with the product. My glasses got here on time.”
Company only offered store credit and charged for return shipping.
“They will only give me store credit and I had to pay for my return.”
Company delivered as promised and included free sunglasses.
“You delivered exactly what you said you would when you said you would.”
Received defective lenses and refund was refused despite efforts.
“Terrible quality control and impossible to comply with customer service demands.”
Loves the glasses and plans to reorder soon.
“Love em, will be ordering again soon!!!!!!”
Return shipment and replacement incurred unexpected postage and delays.
“This company is a scam.”
Received gorgeous glasses with a precise, correct prescription.
“Received my glasses, it’s absolutely gorgeous and my prescription is precise and correct.”
Company corrected a prescription error and delivered high-quality glasses.
“they fixed it and both my glasses came perfectly!”
Excellent, speedy customer service fixed wrong order and replaced it.
“Excellent customer service when my order was wrong.”
Returned unreadable lenses twice and received blurred, unusable glasses.
“its all blurred and it is my correct prescription.”
Received multiple pairs quickly and plans to order again.
“I received my glasses in 10 days....I ordered 2 pairs of glasses for only £139....”
Unique frames, top-notch varifocals, and very fast delivery.
“These are the most spectacular glasses!”
Easy ordering, excellent product quality, and good value for money.
“When the product arrived, excellent quality.”
Couldn't reach customer service to arrange returns or prescription correction.
“Telephone number for customer service no one answering just voicemail”
Multiple purchases; company replaced a loose pair and provided good service.
“I love this place and will continue to purchase my beautiful glasses from them”
Wrong prescription, delayed response, and no refund due to customs charges.
“First pair of glasses-cute but not right prescription.”
Blurry lenses and the company stalled on issuing a promised refund.
“The lenses were blurry.”
Progressive lenses did not match prescription and company unresponsive for refund.
“they were simply magnified lenses they weren't even actual prescription lenses.”
Reading zone is too low so the glasses cannot be used for reading.
“the reading zone is too low and I can't read it.”
I have never been so pleased with customer service as I have been with the customer service at Voogueme. They were so helpful and polite, and they made sure that I was happy with my purchase from start to finish. As for the sunglasses themselves, I could not be happier. They are of excellent quality and they look great on me. I have been looking for a pair of sunglasses that will last me, and I think I have found them at Voogueme! The sunglasses came quickly and they were exactly what I was expecting from the photo on their website.
I know that I am such a satisfied customer, and I know that anyone else who buys the sunglasses from Voogueme will be just as pleased. They have great quality products and they really do care about their customers. I would highly recommend this website to any of my friends because of how wonderful it has been for me. Thanks again for all of your help Voogueme!
High-quality glasses and correct prescriptions with no prior problems.
“The script is perfect in all the glasses I've purchased from here.”
Company stops responding and refuses refunds for problematic orders.
“This company does not do refunds and if you have an issue with your order they will stop messaging.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogueme reviews: independent summary for consumers researching Voogueme. This report highlights recurring reviewer topics—customer service, product quality, shipping, returns, and value—so readers can compare experiences and check official policies (shipping origin, returns, warranty) on the company website before buying.