Reviewers most commonly report receiving well-made glasses with accurate prescriptions and timely delivery. Multiple customers praise helpful, speedy service when orders needed correction. However, a noticeable subset report defective lenses, unresolved refunds, or extra return/shipping costs. If you consider buying from Voogueme, review the return and refund policy, document your prescription carefully, and keep records of communications in case a replacement or refund is needed.
Examples from available reviews (Apr 2021 – Feb 2026).
Great customer service and superb product with exceptional packaging.
“Great customer service Was kept in touch from ordering to delivery”
Received defective lenses and refund was refused despite efforts.
“Terrible quality control and impossible to comply with customer service demands.”
Received multiple pairs quickly and plans to order again.
“I received my glasses in 10 days....I ordered 2 pairs of glasses for only £139....”
Customer service was very helpful and sunglasses met quality expectations.
“They were so helpful and polite, and they made sure that I was happy with my purchase from start to finish.”
Customer service reports are split: many describe helpful, speedy fixes and polite staff, while several describe ignored requests and unresolved refund issues.
Perceived value varies: some reviewers cite good bundle pricing and fair cost, others report unexpected return or shipping costs and denied refunds.
Ordering and delivery are often reported as easy and on-time with correct prescriptions, but a minority describe incorrect orders or unusable lenses on arrival.
Most reviewers report good-quality frames and accurate prescriptions; a smaller set report defects or blurred lenses that required replacement or repair.
Communication is inconsistent: a few customers note being kept informed, while several describe ignored emails, slow replies, or unclear resolution steps.
Overall impressions lean positive for product and delivery, but repeated complaints about refunds, returns, and some quality failures produce mixed experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Nice glasses with fast delivery and great prices.
“Very nice glasses and fast delivery .Spectular prizes Thank You Vooglam”
Nice glasses with fast delivery and great prices.
“Very nice glasses and fast delivery .Spectular prizes Thank You Vooglam”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
First-time online purchase saved about £150 with excellent quality.
“quality of the glasses are excellent and I have saved myself £150.”
First-time online purchase saved about £150 with excellent quality.
“quality of the glasses are excellent and I have saved myself £150.”
Easy ordering, great frame selection, and successful delivery tracking.
“Loved the “try on” section with your own face.”
Easy ordering, great frame selection, and successful delivery tracking.
“Loved the “try on” section with your own face.”
Fast processing and delivery; beautifully packaged and high-quality product.
“Amazing glasses, got them for pennies on one of their 24 hour flash sale.”
Fast processing and delivery; beautifully packaged and high-quality product.
“Amazing glasses, got them for pennies on one of their 24 hour flash sale.”
Loves glasses; highlights excellent quality, service, and delivery.
“Love my glasses and excellent quality and customer service. And delivery.”
Loves glasses; highlights excellent quality, service, and delivery.
“Love my glasses and excellent quality and customer service. And delivery.”
New glasses are perfect and priced well.
“I love my new glasses! Thank you they are perfect and a good price too.”
New glasses are perfect and priced well.
“I love my new glasses! Thank you they are perfect and a good price too.”
Excited to receive exactly what was ordered; gorgeous glasses.
“Extremely excited when I open my orange box and so happy to see exactly what I ordered. Gorgeous glasses!!!”
Excited to receive exactly what was ordered; gorgeous glasses.
“Extremely excited when I open my orange box and so happy to see exactly what I ordered. Gorgeous glasses!!!”
Very happy with both frame and lens quality and fast delivery.
“Super happy with the quality of both frames and lenses.”
Very happy with both frame and lens quality and fast delivery.
“Super happy with the quality of both frames and lenses.”
App navigation was difficult and order delivery was one day late.
“App difficult to navigate and my order was closed.”
App was difficult to use and delivery arrived one day late.
“App difficult to navigate and my order was closed.”
Vooglam glasses were superior and included accessories and PD tool.
“Vooglam glasses were far superior”
Vooglam glasses were far superior to a similar retailer's product.
“Vooglam glasses were far superior”
Good value for money and an easy website to use.
“Great value for money , easy website ,highly recommend”
Great value for money and an easy website to use.
“Great value for money , easy website ,highly recommend”
Parcel missing, unresponsive customer service, and unresolved delivery issue.
“Absolutely terrible service.”
Parcel was wrong and customer service failed to resolve the issue.
“Absolutely terrible service.”
Beautiful frames, perfect prescription, and helpful try-on feature.
“Best glasses I have ever had.”
Glasses exceeded expectations with perfect prescription and fast delivery.
“Prescription is perfect.”
Purchased sunglasses with good value for money.
“Good worth for money.”
Purchased sunglasses and found them good value for money.
“Good worth for money.”
Returned two pairs but only received credit for one, lost £60.
“They only gave me the credit back for 1 pair of glasses despite me returning both!”
Returned two pairs but only one store credit issued, costing £60.
“They only gave me the credit back for 1 pair of glasses despite me returning both!”
Fashion glasses delivered within a week, nicely packaged and safe.
“Fast delivery, received my fashion glasses within a week!”
Fast, well-packaged delivery; happy with the purchase experience.
“Fast delivery, received my fashion glasses within a week!”
Incorrect prescriptions twice and company unresponsive to refund request.
“they got my prescription wrong only to replace them with another wrong prescription.”
Received incorrect prescription lenses twice and couldn't get a refund.
“they got my prescription wrong only to replace them with another wrong prescription.”
Reviewer loves the new glasses.
“I love my new glasses. ❤️❤️❤️❤️❤️”
Reviewer expresses love for their new glasses.
“I love my new glasses. ❤️❤️❤️❤️❤️”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogueme reviews: independent summary for consumers researching Voogueme. This report highlights recurring reviewer topics—customer service, product quality, shipping, returns, and value—so readers can compare experiences and check official policies (shipping origin, returns, warranty) on the company website before buying.