Reviewers often highlight the brand’s style, fit, and occasional deals. Many also report counterfeit or low-quality items, including fake labels. Numerous customers say refunds failed, were delayed, or never arrived, and some mention orders that never showed up. Several reviewers also describe customer service as unresponsive or hard to reach.
Examples from available reviews (Nov 2021 – Mar 2026).
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Reviewer says there were great deals.
“Great deals”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Several reviews describe orders that never arrived or items missing from deliveries. Others say refunds took a long time or never came after returns. A repeated complaint is that buyers paid return shipping but still have not received their refund.
Some reviewers say they found strong deals and unique pieces. Many negative reviews tie poor value to counterfeit goods and refund offers they consider inadequate. Positive value remarks show up alongside these complaints.
Some commenters say the website is easy to use and that outerwear feels comfortable and fits well. Others point to unclear delivery timelines and a size guide that does not provide enough detail. Praise for usability appears alongside shipping and sizing concerns.
Many reviews report counterfeit products, fake labels, and weak materials or stitching. Fewer reviews describe good finishing, breathable fabrics, and items that match expectations. Some also mention pieces falling apart after one wash.
Many reviewers say emails went unanswered and phone contacts did not work. Several mention conflicting order-status updates and long stretches with no reply from support. A smaller group reports that support provided helpful updates during delays.
Reviews split between high ratings that praise style, fit, and deals and low ratings that report counterfeit goods and unresolved refunds. Mid-range comments describe acceptable quality and fit but point to process problems. Across reviews, enthusiastic feedback sits next to strong complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received poor-quality item and customer contact details did not work.
“the phone number is no good and they can’t accept emails”
Received poor-quality item and customer contact details did not work.
“the phone number is no good and they can’t accept emails”
Unique, warm items felt good and were priced well.
“Snagging a few unique and warm threads”
Unique, warm items felt good and were priced well.
“Snagging a few unique and warm threads”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Order unfulfilled with conflicting status and no customer responses.
“It has now been 20 days and I have received nothing but conflicting information and silence.”
Order unfulfilled with conflicting status and no customer responses.
“It has now been 20 days and I have received nothing but conflicting information and silence.”
Brand vibe fits style and pieces work day-to-day.
“The vibe of this brand fits my style perfectly.”
Brand vibe fits style and pieces work day-to-day.
“The vibe of this brand fits my style perfectly.”
Jackets were knockoffs with poor materials and stitching.
“the jackets are a knockoff and are not real carheartt”
Jackets were knockoffs with poor materials and stitching.
“the jackets are a knockoff and are not real carheartt”
Designs liked; quality fine and returns were straightforward.
“the quality itself was fine and returns were straightforward.”
Designs liked; quality fine and returns were straightforward.
“the quality itself was fine and returns were straightforward.”
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Product showed care in fabric and finishing details.
“When I opened the package, I could immediately tell care went into the product.”
Product showed care in fabric and finishing details.
“When I opened the package, I could immediately tell care went into the product.”
Website was smooth; denim stayed sturdy but size guide lacking.
“My experience with the website was smooth overall.”
Website was smooth; denim stayed sturdy but size guide lacking.
“My experience with the website was smooth overall.”
Outerwear fit well, felt natural and comfortable to move.
“The cut feels natural and doesn’t restrict movement.”
The outerwear fit well and allowed unrestricted movement.
“The cut feels natural and doesn’t restrict movement.”
Site aesthetic good; one item late but support provided updates.
“customer support kept me updated”
Customer support provided helpful updates despite a slight delivery delay.
“customer support kept me updated”
Returned jacket and waited almost a month without receiving refund.
“it been almost a month were my refund”
I sent the too-small jacket back at my expense and still await a refund.
“sent back on my dollar”
Wrong item arrived and company demanded return at customer's expense.
“they offered a partial refund if I kept the jacket.”
Wrong item arrived with poor quality and difficult refund process.
“wrong colour, size, and poor quality”
I found great deals on the site.
“Great deals”
Reviewer says there were great deals.
“Great deals”
Footwear was comfortable immediately with no break-in required.
“No break-in period, no sore feet.”
Footwear was comfortable immediately, prompting repeat purchase interest.
“comfortable right out of the box.”
One item didn't fit and customer service didn't respond to emails.
“I have emailed once and filled out the customer service form on their website but no response.”
Customer service did not respond and now return window expired.
“but no response.”
Delivery timeline description was not very clear.
“Not a very good description on how long delivery is...”
Delivery time was not clearly described on the site.
“Not a very good description on how long delivery is...”
Overall look good, one item felt lighter but still wearable.
“one item felt lighter than expected.”
Product appearance was good but one item felt lighter than expected.
“one item felt lighter than expected”
Custom jersey looked clean, professional, and breathable.
“The final result looked clean and professional”
Custom jersey looked professional and the material felt breathable.
“The final result looked clean and professional”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wayrates runs an online store selling apparel and accessories. The website lists items like jackets, trousers, sweaters, and footwear, with photos and sizing details on product pages. Customers order through the site and send questions or return requests using the contact forms. Payments go through standard online payment processors, and parcel carriers deliver orders.