Reviewers frequently report receiving items that differ from the advertised photos or that appear counterfeit, and many describe challenges obtaining full refunds or return confirmations. At the same time, multiple reviews describe satisfactory items that fit and match expectations. If you consider ordering, test with a low-value item, keep proof of delivery and use payment methods with buyer protection (for example PayPal or Klarna as mentioned in reviews). Document communications and be prepared to escalate with your payment provider or local consumer protection if returns or refunds are disputed.
Examples from available reviews (Nov 2021 – Feb 2026).
Order late, returns paid by customer, and no refund received.
“I still have no refund.”
Received counterfeit item; company refused full refund and return shipping.
“The goods are counterfeit.”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Item differed from photos and customer service ignored emails.
“The item arrived bearing no resemblance to the photos advertised.”
Many reviewers report problems with refunds, returns and order handling; customers describe delayed or missing refunds and contested return receipts.
Numerous reviewers call purchases a poor value, citing counterfeit items, low-quality materials and small or partial refunds that don’t cover costs.
Reported user experiences vary: several customers praise fit and style, but most describe wrong items, sizing errors, late delivery and difficult cancellations.
A substantial portion of reviews describe items as counterfeit, poorly made or not matching photos; a minority report satisfactory items and accurate sizing.
Many reviewers say emails and phone contacts go unanswered or receive scripted replies; several describe no acknowledgement after returns.
Overall impressions skew negative: multiple reviewers advise avoiding purchases due to quality and post-sale service problems, though some buyers were satisfied.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received poor-quality item and customer contact details did not work.
“the phone number is no good and they can’t accept emails”
Received poor-quality item and customer contact details did not work.
“the phone number is no good and they can’t accept emails”
Unique, warm items felt good and were priced well.
“Snagging a few unique and warm threads”
Unique, warm items felt good and were priced well.
“Snagging a few unique and warm threads”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Order unfulfilled with conflicting status and no customer responses.
“It has now been 20 days and I have received nothing but conflicting information and silence.”
Order unfulfilled with conflicting status and no customer responses.
“It has now been 20 days and I have received nothing but conflicting information and silence.”
Brand vibe fits style and pieces work day-to-day.
“The vibe of this brand fits my style perfectly.”
Brand vibe fits style and pieces work day-to-day.
“The vibe of this brand fits my style perfectly.”
Jackets were knockoffs with poor materials and stitching.
“the jackets are a knockoff and are not real carheartt”
Jackets were knockoffs with poor materials and stitching.
“the jackets are a knockoff and are not real carheartt”
Designs liked; quality fine and returns were straightforward.
“the quality itself was fine and returns were straightforward.”
Designs liked; quality fine and returns were straightforward.
“the quality itself was fine and returns were straightforward.”
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Product showed care in fabric and finishing details.
“When I opened the package, I could immediately tell care went into the product.”
Product showed care in fabric and finishing details.
“When I opened the package, I could immediately tell care went into the product.”
Website was smooth; denim stayed sturdy but size guide lacking.
“My experience with the website was smooth overall.”
Website was smooth; denim stayed sturdy but size guide lacking.
“My experience with the website was smooth overall.”
Outerwear fit well, felt natural and comfortable to move.
“The cut feels natural and doesn’t restrict movement.”
The outerwear fit well and allowed unrestricted movement.
“The cut feels natural and doesn’t restrict movement.”
Site aesthetic good; one item late but support provided updates.
“customer support kept me updated”
Customer support provided helpful updates despite a slight delivery delay.
“customer support kept me updated”
Returned jacket and waited almost a month without receiving refund.
“it been almost a month were my refund”
I sent the too-small jacket back at my expense and still await a refund.
“sent back on my dollar”
Wrong item arrived and company demanded return at customer's expense.
“they offered a partial refund if I kept the jacket.”
Wrong item arrived with poor quality and difficult refund process.
“wrong colour, size, and poor quality”
I found great deals on the site.
“Great deals”
Reviewer says there were great deals.
“Great deals”
Footwear was comfortable immediately with no break-in required.
“No break-in period, no sore feet.”
Footwear was comfortable immediately, prompting repeat purchase interest.
“comfortable right out of the box.”
One item didn't fit and customer service didn't respond to emails.
“I have emailed once and filled out the customer service form on their website but no response.”
Customer service did not respond and now return window expired.
“but no response.”
Delivery timeline description was not very clear.
“Not a very good description on how long delivery is...”
Delivery time was not clearly described on the site.
“Not a very good description on how long delivery is...”
Overall look good, one item felt lighter but still wearable.
“one item felt lighter than expected.”
Product appearance was good but one item felt lighter than expected.
“one item felt lighter than expected”
Custom jersey looked clean, professional, and breathable.
“The final result looked clean and professional”
Custom jersey looked professional and the material felt breathable.
“The final result looked clean and professional”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wayrates is an online fashion retailer selling clothing and accessories directly through its website. The store displays product listings, sizing information, photos and an online checkout accepting common payment methods. Consumers researching Wayrates typically look for information on product authenticity, sizing accuracy, delivery times and the seller’s returns process.