Reviews Analyzed
21
We Collect & Analyze Reviews
Wayrates
Experiences & Reviews
Wayrates is an online fashion retailer selling clothing and accessories directly through its website. The store displays product listings, sizing information, photos and an online checkout accepting common payment methods. Consumers researching Wayrates typically look for information on product authenticity, sizing accuracy, delivery times and the seller’s returns process.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
21d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviewers report problems with refunds, returns and order handling; customers describe delayed or missing refunds and contested return receipts.
Share of mentions
Weak
14%
💰
Value for money
Numerous reviewers call purchases a poor value, citing counterfeit items, low-quality materials and small or partial refunds that don’t cover costs.
Share of mentions
Weak
12%
⚡
User experience
Reported user experiences vary: several customers praise fit and style, but most describe wrong items, sizing errors, late delivery and difficult cancellations.
Share of mentions
Weak
19%
🔧
Product quality
A substantial portion of reviews describe items as counterfeit, poorly made or not matching photos; a minority report satisfactory items and accurate sizing.
Share of mentions
Weak
19%
📞
Communication
Many reviewers say emails and phone contacts go unanswered or receive scripted replies; several describe no acknowledgement after returns.
Share of mentions
Weak
13%
⭐
Overall experience
Overall impressions skew negative: multiple reviewers advise avoiding purchases due to quality and post-sale service problems, though some buyers were satisfied.
Share of mentions
Weak
23%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
FRAUDULENT Business Practices – Late Delivery, No Refund, and Dismissive Service
"Avoid this company at all costs and report them if you’ve had a similar experience. I placed an order with Wayrates on June 13, 2025 (Order #247482506..."
Lorena Garcia Menendez
Trustpilot
Oct 01, 2025
Featured for: Extensive refund and return complaint
Counterfeit goods
"The goods are counterfeit. And not particularly good attempts at looking genuine either! Awful quality. Not the same colour or design as shown in the..."
Steve Lowes
Trustpilot
Oct 01, 2025
Featured for: Counterfeit and partial-refund example
The style is exactly what I was looking
"The style is exactly what I was looking for—classic cowboy feel with a modern touch. Fits true to s..."
Asher Morris
Trustpilot
Oct 01, 2025
Featured for: Positive fit and style example
School panto quality at best
"The item arrived bearing no resemblance to the photos advertised. Essentially reminded me of school panto outfit. Clearly a scam sight in hindsight bu..."
Paul Martin
Trustpilot
Oct 01, 2025
Featured for: Poor quality and no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Paul Martin
trustpilot.com
Oct 01, 2025
School panto quality at best
The item arrived bearing no resemblance to the photos advertised. Essentially reminded me of school panto outfit. Clearly a scam sight in hindsight bu...
S
Sarah Harmer
trustpilot.com
Oct 01, 2025
I wouldn’t even give it 1 star
I wouldn’t even give it 1 star. Don’t buy if these load of clowns I purchased what was supposed to be a Carhartt top , absolut joke the item is clearl...
S
Shannon
trustpilot.com
Oct 01, 2025
Emailed them twice and still no…
Emailed them twice and still...
S
Stephen
trustpilot.com
Oct 01, 2025
SCAM.
Not that I think anyone is stupid enough to believe the bogus 5 star reviews on here but just incase, all the 1 star are legit. Way rates is a scam co...
J
Jim McCorry
trustpilot.com
Oct 01, 2025
Poor quality clothing
Received what was supposed to be a Carhart hoodie, firstly the logo wasn't straight and secondly the material was so light you could almost see throug...
A
Asher Morris
trustpilot.com
Oct 01, 2025
The style is exactly what I was looking
The style is exactly what I was looking for—classic cowboy feel with a modern touch. Fits true to s...
J
James Thomas
trustpilot.com
Oct 01, 2025
These trousers are perfect for everyday
These trousers are perfect for everyday wear. Soft, warm...
J
Jack Williams
trustpilot.com
Oct 01, 2025
Great jacket
Great jacket, love the wes...
C
Charlie Brown
trustpilot.com
Oct 01, 2025
Love the western vibe of this jacket
Love the western vibe of this jacket! The wool and leather combo looks really...
S
Steve Lowes
trustpilot.com
Oct 01, 2025
Counterfeit goods
The goods are counterfeit. And not particularly good attempts at looking genuine either! Awful quality. Not the same colour or design as shown in the...
J
Jack Savill
trustpilot.com
Oct 01, 2025
Seen some other bad reviews and I…
Seen some other bad reviews and I ordered before looking at the other reviews but my items after 3 weeks still haven't arrived i am in the...
L
Lorena Garcia Menendez
trustpilot.com
Oct 01, 2025
FRAUDULENT Business Practices – Late Delivery, No Refund, and Dismissive Service
Avoid this company at all costs and report them if you’ve had a similar experience. I placed an order with Wayrates on June 13, 2025 (Order #247482506...
M
Mike Traynor
trustpilot.com
Oct 01, 2025
**SCAM COMPANY ** This was the reply…
**Update: THIS COMPANY SHIPS COUNTERFEIT GOODS** refund my money now. **SCAM COMPANY ** This was the reply they sent to my previous review. I provided...
G
George Brown
trustpilot.com
Oct 01, 2025
The Christmas sweaters are hilarious
The Christmas sweaters are hilarious and so fun! I bought one for each fa...
A
Anthony S
trustpilot.com
Oct 01, 2025
Ordered several (counterfeit) items
Ordered several items. All counterfeit goods!! Appalling scam. Was offered £50 compensation by Wayrates. Have declined and instructed PayPal to persue...
D
Deb Gear
trustpilot.com
Oct 01, 2025
NO GO WEBSITE/COMPANY - RIP OFF!!
This company is a definite NO GO & DO NOT BUY FROM THEM, they also trade as Popopies trading. They WILL rip you off, their clothes are counterfeit & v...
E
Evilex
trustpilot.com
Oct 01, 2025
Placed an order.
Placed an order. Then read the reviews... OK. Only an hour has elapsed, I'll cancel...
J
Joyce
trustpilot.com
Oct 01, 2025
GARBAGE
Ordered 3 VANS shorts - pure and utter garbage spent £84 - not vans and not even labelled VANS - cheap black vans logo and would come off after 1 wash...
D
Dennis Combs
trustpilot.com
Oct 01, 2025
I ordered a few shirts for me and the…
I ordered a few shirts for me and the wife and after receiving my order found two shirts for myself were wrong, not even close to what I ordered. Trie...
A
Anthony Power
trustpilot.com
Oct 01, 2025
Glad I read the reviews
Glad I read the reviews,...
Conclusion
Reviewers frequently report receiving items that differ from the advertised photos or that appear counterfeit, and many describe challenges obtaining full refunds or return confirmations. At the same time, multiple reviews describe satisfactory items that fit and match expectations. If you consider ordering, test with a low-value item, keep proof of delivery and use payment methods with buyer protection (for example PayPal or Klarna as mentioned in reviews). Document communications and be prepared to escalate with your payment provider or local consumer protection if returns or refunds are disputed.