Reviews show Wherelight commonly delivers good value and a straightforward online ordering experience, with many customers reporting comfortable lenses and attractive frames. Recurrent issues in the reviews include frame durability and defects with some sunglasses, and occasional shipping delays or prescription-entry errors. Customer support resolves problems for many reviewers (refunds, replacements), but some buyers report unanswered inquiries or removed feedback. Consumers considering Wherelight should double-check prescription details, inspect frames on arrival, and be prepared to contact support promptly if defects appear.
Examples from available reviews (Dec 2021 – Feb 2026).
They put my prescription into my chosen frames and saved me money.
“My new glasses are really wonderful!”
Frames were low quality but customer service replaced them promptly.
“Exceptional Customer Service.... Quality, not so much !!”
Glasses were flimsy, caused worse vision, and deteriorated quickly.
“They actually made my astigmatism worse.”
Glasses cracked frequently and customer service did not respond.
“Lately my glasses have been popping/cracking on my face.”
Several reviewers describe prompt, helpful customer-service and replacements, while others report unanswered queries or delayed responses.
Many reviewers highlight low prices, frequent sales and wide selection, calling the service good value compared with alternatives.
Ordering and prescription submission are often described as easy; a minority report slow shipping or mistakes entering prescription details.
Lens quality is frequently praised, but multiple reviews report frame failures, peeling or defective sunglasses, producing a mixed quality record.
Some customers report clear, effective communication and replacements; others report deleted reviews or lack of response to inquiries.
Most reviewers describe positive overall experiences and repeat purchases, though a minority report product or support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ordering was easy, shipping quick, and no complaints.
“Very easy process if you have a profile already.”
Ordering was easy, shipping quick, and no complaints.
“Very easy process if you have a profile already.”
Wherelight sent wrong prescription glasses and refused to resolve.
“They would not fix the issue and refused to issue me a refund or even send me the correct pair.”
Wherelight sent wrong prescription glasses and refused to resolve.
“They would not fix the issue and refused to issue me a refund or even send me the correct pair.”
Reviewer loves frames and gets compliments; they glow in the dark.
“they are so fun when they GLOW in the dark!”
Reviewer loves frames and gets compliments; they glow in the dark.
“they are so fun when they GLOW in the dark!”
Frames fit well for a wide face while remaining stylish and affordable.
“Wherelight offers a wide range of stylish frames that allow me to still feel feminine and fashion forward.”
Frames fit well for a wide face while remaining stylish and affordable.
“Wherelight offers a wide range of stylish frames that allow me to still feel feminine and fashion forward.”
Reviewer says glasses are great quality.
“Great quality of glasses”
Reviewer says glasses are great quality.
“Great quality of glasses”
Reviewer loves all purchased glasses and praises customer service.
“love all my glasses I purchased from wherelight and everything as is,customer service perfect.”
Reviewer loves all purchased glasses and praises customer service.
“love all my glasses I purchased from wherelight and everything as is,customer service perfect.”
Easy ordering and measuring; stylish, affordable frames recommended.
“Easy to order , easy to measure fit .”
Easy ordering and measuring; stylish, affordable frames recommended.
“Easy to order , easy to measure fit .”
Very inexpensive, stylish frames shipped promptly and packaged carefully.
“This shop was super cheap compared to other places you can go”
Very inexpensive, stylish frames shipped promptly and packaged carefully.
“This shop was super cheap compared to other places you can go”
Reviewer will never buy glasses anywhere else.
“I’ll never go anywhere else for glasses!!”
Reviewer will never buy glasses anywhere else.
“I’ll never go anywhere else for glasses!!”
Fast shipping and fashionable, affordable glasses.
“The company is very fast with shipping.”
Fast shipping and fashionable, affordable glasses.
“The company is very fast with shipping.”
Order delayed three weeks and company delayed contacting about prescription.
“Waited for 3 weeks for glasses and had paid for faster service.”
Order delayed three weeks and they failed to contact me.
“Waited for 3 weeks for glasses and had paid for faster service.”
Customer service promptly offered a refund for unsuitable progressive lenses.
“they immediately offered a refund.”
Customer service promptly refunded for unsuitable progressive lenses.
“they immediately offered a refund.”
Reviewer enjoyed received glasses and awaits another order.
“I've enjoyed my glasses I received.”
Customer enjoyed received glasses and awaits another order.
“I've enjoyed my glasses I received.”
Glasses are beautiful but become tight behind ears after long wear.
“If worn too long they become tight in the back of my ears.”
Glasses are beautiful but become tight behind ears when worn.
“If worn too long they become tight in the back of my ears.”
Purchased multiple glasses and found great quality at low price.
“Great quality for a low low price.”
Purchased five glasses, satisfied with quality and low price.
“Great quality for a low low price.”
Product is good quality and arrived quickly.
“The product is good quality. Arrival time was fast.”
Product was good quality and arrived quickly.
“The product is good quality.”
Reviewer loves their glasses and will order again.
“I love my glasses, I will definitely order again!”
Customer loves the glasses and will definitely reorder.
“I love my glasses, I will definitely order again!”
Wherelight responded promptly about a six-week order delay.
“Wherelight is responding to my order being 6 weeks from date of order.”
Company responded quickly about an order delayed six weeks.
“I appreciate the quick response and consideration.”
Reviewer loves two-pair purchase, calling them stunning and stylish.
“They are stunning, beautiful, stylish and great price.”
Customer loves the purchase; finds frames stunning and stylish.
“They are stunning, beautiful, stylish and great price.”
Affordable, sturdy glasses delivered timely and fun to wear.
“They make wearing glasses fun and affordable without losing quality.”
Company offers affordable, sturdy glasses without sacrificing quality.
“They make wearing glasses fun and affordable without losing quality.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wherelight is an online eyewear retailer that sells prescription eyeglasses and sunglasses and allows customers to choose frames and have prescription lenses fitted. The company operates primarily via its website, offering lens options, frame selections and shipping to consumers. Customers interact with Wherelight through online ordering, shipping updates and customer support for returns or replacements.