Wherelight
Experiences & Reviews
Wherelight is an online eyewear retailer that sells prescription eyeglasses and sunglasses and allows customers to choose frames and have prescription lenses fitted. The company operates primarily via its website, offering lens options, frame selections and shipping to consumers. Customers interact with Wherelight through online ordering, shipping updates and customer support for returns or replacements.
Overview & Key Metrics
Our Analysis
Service quality
Several reviewers describe prompt, helpful customer-service and replacements, while others report unanswered queries or delayed responses.
Value for money
Many reviewers highlight low prices, frequent sales and wide selection, calling the service good value compared with alternatives.
User experience
Ordering and prescription submission are often described as easy; a minority report slow shipping or mistakes entering prescription details.
Product quality
Lens quality is frequently praised, but multiple reviews report frame failures, peeling or defective sunglasses, producing a mixed quality record.
Communication
Some customers report clear, effective communication and replacements; others report deleted reviews or lack of response to inquiries.
Overall experience
Most reviewers describe positive overall experiences and repeat purchases, though a minority report product or support problems.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Single Vision Bi-focol progress
"
I'm pleased to have come across this amazing organization.
I don't have time to go shopping because I have a demanding legal business and three school-aged children to look after.
As soon as I found that they could take my eyeglass prescription and put it in frames of my choosing, my excitement level skyrocketed.
I enjoy the idea that you can get top-tier products while still saving money on the purchase price.
In addition, the company's customer service is outstanding.
In general, I'm delighted with the outcome. My new glasses are really wonderful!
You won't have to worry or be under any stress anymore.
In order to care for my family, I am able to get amazing spectacles at unbelievable prices while also maintaining my financial stability.
"
Beware Poor Quality but exceptional Customer Service ..
"Exceptional Customer Service.... Quality, not so much !! I ordered from Wherelight for the first time a few months back. My glasses broke within a few..."
Deletes negative reviews
"I bought a cute, but flimsy pair of glasses. They actually made my astigmatism worse. Within a few months, the nosepad was constantly falling off and..."
I am a regular at Wherelight
"I am a regular at Wherelight. Lately my glasses have been popping/cracking on my face. I have not had these glasses long I reached out to customer ser..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Great glasses
Great glasses, super comfortable and light. Wore them today to a baseball game at least a dozen people told me how cute my glasses were. Also, I have...
Beware Poor Quality but exceptional Customer Service ..
Exceptional Customer Service.... Quality, not so much !! I ordered from Wherelight for the first time a few months back. My glasses broke within a few...
10/10!
I have ordered from WhereLight for YEARS and have almost never been disappointed. Everyon...
My regular glasses are great I loveโฆ
My regular glasses are great I love them but my sunglasses...
Received glasses quickly
Received glasses quickly! These glasses are so fly!!! They are so sophisticated an...
There so cute.
...
I always use Wherelight to get myโฆ
I always use Wherelight to get my glasses. Once you go snazzy with glasses it's h...
Absolutely love them!
Great lenses,product took a very long time to ship...
I hate them.
...
Colorful frame
...
love wherelight
easy to add script. easy order. great prices...
Awesome!!!
...
My number one go-to for eyewear
I've used wherelight for years now and always had great experiences. Once I had an issue a couple years ago with a scr...
Good company, great prices
Good quality lenses and decent frames for a good price when you can use a sale code. I had the frames break on me before but considering the price, I...
My favorite glasses company
...
Great experience and lovely uniqueโฆ
Great experience and...
Definitely recommend
Definitely recommend....
I am a regular at Wherelight
I am a regular at Wherelight. Lately my glasses have been popping/cracking on my face. I have not had these glasses long I reached out to customer ser...
Deletes negative reviews
I bought a cute, but flimsy pair of glasses. They actually made my astigmatism worse. Within a few months, the nosepad was constantly falling off and...
Love all my glasses from here
Love all my glasses from...
Conclusion
Reviews show Wherelight commonly delivers good value and a straightforward online ordering experience, with many customers reporting comfortable lenses and attractive frames. Recurrent issues in the reviews include frame durability and defects with some sunglasses, and occasional shipping delays or prescription-entry errors. Customer support resolves problems for many reviewers (refunds, replacements), but some buyers report unanswered inquiries or removed feedback. Consumers considering Wherelight should double-check prescription details, inspect frames on arrival, and be prepared to contact support promptly if defects appear.