Reviews Analyzed
21
We Collect & Analyze Reviews
Wherelight
Experiences & Reviews
Wherelight is an online eyewear retailer that sells prescription eyeglasses and sunglasses and allows customers to choose frames and have prescription lenses fitted. The company operates primarily via its website, offering lens options, frame selections and shipping to consumers. Customers interact with Wherelight through online ordering, shipping updates and customer support for returns or replacements.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
28d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Several reviewers describe prompt, helpful customer-service and replacements, while others report unanswered queries or delayed responses.
Share of mentions
Mixed
8%
💰
Value for money
Many reviewers highlight low prices, frequent sales and wide selection, calling the service good value compared with alternatives.
Share of mentions
Strong
8%
⚡
User experience
Ordering and prescription submission are often described as easy; a minority report slow shipping or mistakes entering prescription details.
Share of mentions
Strong
13%
🔧
Product quality
Lens quality is frequently praised, but multiple reviews report frame failures, peeling or defective sunglasses, producing a mixed quality record.
Share of mentions
Mixed
27%
📞
Communication
Some customers report clear, effective communication and replacements; others report deleted reviews or lack of response to inquiries.
Share of mentions
Weak
8%
⭐
Overall experience
Most reviewers describe positive overall experiences and repeat purchases, though a minority report product or support problems.
Share of mentions
Strong
35%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Single Vision Bi-focol progress
"
I'm pleased to have come across this amazing organization.
I don't have time to go shopping because I have a demanding legal business and three school-aged children to look after.
As soon as I found that they could take my eyeglass prescription and put it in frames of my choosing, my excitement level skyrocketed.
I enjoy the idea that you can get top-tier products while still saving money on the purchase price.
In addition, the company's customer service is outstanding.
In general, I'm delighted with the outcome. My new glasses are really wonderful!
You won't have to worry or be under any stress anymore.
In order to care for my family, I am able to get amazing spectacles at unbelievable prices while also maintaining my financial stability.
"
Allan Walker
Collected.reviews
Dec 15, 2021
Featured for: Detailed praise: service, value, product
Beware Poor Quality but exceptional Customer Service ..
"Exceptional Customer Service.... Quality, not so much !! I ordered from Wherelight for the first time a few months back. My glasses broke within a few..."
Sherri Sanford
Trustpilot
Oct 01, 2025
Featured for: Product failure but service resolution
Deletes negative reviews
"I bought a cute, but flimsy pair of glasses. They actually made my astigmatism worse. Within a few months, the nosepad was constantly falling off and..."
Wren
Trustpilot
Oct 01, 2025
Featured for: Multiple product defects and deleted review
I am a regular at Wherelight
"I am a regular at Wherelight. Lately my glasses have been popping/cracking on my face. I have not had these glasses long I reached out to customer ser..."
Sophia Hix
Trustpilot
Oct 01, 2025
Featured for: Longtime customer, product failure, no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Karen Tassell
trustpilot.com
Oct 01, 2025
Great glasses
Great glasses, super comfortable and light. Wore them today to a baseball game at least a dozen people told me how cute my glasses were. Also, I have...
S
Sherri Sanford
trustpilot.com
Oct 01, 2025
Beware Poor Quality but exceptional Customer Service ..
Exceptional Customer Service.... Quality, not so much !! I ordered from Wherelight for the first time a few months back. My glasses broke within a few...
A
Alyssa Mullins
trustpilot.com
Oct 01, 2025
10/10!
I have ordered from WhereLight for YEARS and have almost never been disappointed. Everyon...
c
christian cowart
trustpilot.com
Oct 01, 2025
My regular glasses are great I love…
My regular glasses are great I love them but my sunglasses...
s
samuelyn owens
trustpilot.com
Oct 01, 2025
Received glasses quickly
Received glasses quickly! These glasses are so fly!!! They are so sophisticated an...
T
Tifanie Tavish
trustpilot.com
Oct 01, 2025
There so cute.
...
H
Hannah Park
trustpilot.com
Oct 01, 2025
I always use Wherelight to get my…
I always use Wherelight to get my glasses. Once you go snazzy with glasses it's h...
N
Nikki lynn
trustpilot.com
Oct 01, 2025
Absolutely love them!
Great lenses,product took a very long time to ship...
E
Erin Martin
trustpilot.com
Oct 01, 2025
I hate them.
...
H
Helen
trustpilot.com
Oct 01, 2025
Colorful frame
...
T
Theresa mcdonough
trustpilot.com
Oct 01, 2025
love wherelight
easy to add script. easy order. great prices...
c
customer
trustpilot.com
Oct 01, 2025
Awesome!!!
...
B
Becky Young
trustpilot.com
Oct 01, 2025
My number one go-to for eyewear
I've used wherelight for years now and always had great experiences. Once I had an issue a couple years ago with a scr...
D
Daislilly
trustpilot.com
Oct 01, 2025
Good company, great prices
Good quality lenses and decent frames for a good price when you can use a sale code. I had the frames break on me before but considering the price, I...
C
Cheyenne Adams
trustpilot.com
Oct 01, 2025
My favorite glasses company
...
V
Veronica
trustpilot.com
Oct 01, 2025
Great experience and lovely unique…
Great experience and...
C
Claire Misha
trustpilot.com
Oct 01, 2025
Definitely recommend
Definitely recommend....
S
Sophia Hix
trustpilot.com
Oct 01, 2025
I am a regular at Wherelight
I am a regular at Wherelight. Lately my glasses have been popping/cracking on my face. I have not had these glasses long I reached out to customer ser...
W
Wren
trustpilot.com
Oct 01, 2025
Deletes negative reviews
I bought a cute, but flimsy pair of glasses. They actually made my astigmatism worse. Within a few months, the nosepad was constantly falling off and...
S
Shannon Anderson
trustpilot.com
Oct 01, 2025
Love all my glasses from here
Love all my glasses from...
Conclusion
Reviews show Wherelight commonly delivers good value and a straightforward online ordering experience, with many customers reporting comfortable lenses and attractive frames. Recurrent issues in the reviews include frame durability and defects with some sunglasses, and occasional shipping delays or prescription-entry errors. Customer support resolves problems for many reviewers (refunds, replacements), but some buyers report unanswered inquiries or removed feedback. Consumers considering Wherelight should double-check prescription details, inspect frames on arrival, and be prepared to contact support promptly if defects appear.