Customer feedback is mostly positive on product quality, delivery speed and helpful customer service representatives—several reviewers named staff who assisted quickly. Packaging and product accuracy are frequently praised, and many buyers highlight unique, well-made items. However, a small number of customers reported problems with missing deliveries or poor refund communication, and one reviewer pointed out high international return postage costs. If you shop internationally, review the returns policy, keep tracking details, and confirm refund timelines to reduce potential issues.
Examples from available reviews (Nov 2017 – Feb 2026).
Refund request ignored and no communication after return shipment.
“my emails are being ignored.”
Exceptional customer service with fast responses and clear communication.
“above and beyond customer service.”
Second purchase; product quality is great with quick turnaround.
“Great quality and quick turn around after purchase.”
Fast delivery with beautiful wrapping and pleasant product scent.
“Quick delivery, beautifully wrapped.”
Most reviewers describe responsive, helpful customer support and straightforward returns handling; a small number report ignored emails or unresolved refund issues.
Few reviews address price directly; some customers say product quality justifies the cost, while one highlights high international return postage as a drawback.
Site navigation, checkout and delivery logistics are frequently praised for ease and promptness; a minority note returns-portal problems or missing deliveries.
Many customers report well-made, accurately described items with attractive packaging; a few mention sizing or fit issues that required exchanges or alterations.
Reviewers commonly report clear, timely updates and helpful replies from named staff; isolated reports detail ignored emails and absent refund notifications.
Overall impressions are largely positive: buyers note quick delivery, unique products and good packaging, though a small number report unresolved delivery or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Refund request ignored and no communication after return shipment.
“my emails are being ignored.”
Exceptional customer service with fast responses and clear communication.
“above and beyond customer service.”
Reviewer says the experience was great and thanks them.
“great. Thank you”
Reviewer is very happy with their jewellery purchase.
“Very happy with jewellry.”
Customer service representative Aries resolved a returns portal issue.
“Aries in customer services was fantastic in rectifying the issue”
Impressed by unique products and consistently excellent service and returns.
“Always excellent service and no nonsense returns and refunds.”
Product matched online description and shipping updates were provided.
“I was delighted with my purchase,it looked exactly as it did online.”
Fast delivery with beautiful wrapping and pleasant product scent.
“Quick delivery, beautifully wrapped.”
Product is unique, stylish, well-made, and a real treat.
“Unique, stylish, well made.”
Customer support arranged a prompt replacement and covered return shipping.
“Myra was incredible! Very helpful, responsive, and kind.”
Wide product choice with first-class delivery and packaging.
“delivery and packaging was first class”
Offers a good selection of unique brands and products.
“Good selection of unique brands and products.”
Second purchase; product quality is great with quick turnaround.
“Great quality and quick turn around after purchase.”
Good product selection with quick, efficient delivery.
“quick and efficient delivery.”
Product matched description and was delivered promptly.
“Excellent product, as described.”
Georgia provided quick, helpful customer service.
“Georgia was great. Quick and happy to help.”
Package marked as delivered but the customer never received it.
“Never got my package and says delivered.”
Bread baskets were exactly as described and arrived well-packed.
“The bread baskets were well packed and were exactly as represented online.”
Greta provided professional support and the product quality impressed.
“Greta assisted me throughout all my questions and was absolutely amazing.”
Top arrived quickly but fit tight through the chest causing gapping.
“a little tight through the chest”
Reviewer alleges undisclosed membership fees and poor damage coverage.
“There's nothing in writing when fees change.”
The reviewer says the company bait-and-switched and didn't return merchandise.
“have not returned my merchandise from the Los Angeles store.”
Reviewer alleges misleading discounts and high shipping and tax charges.
“They mislead customers with "discounts”
Reviewer returned dresses but only received a partial refund and no follow-up.
“I literally think the company stole $846.00 from me.”
Reviewer says cancellation required 30-day notice not disclosed during sign-up.
“I was suddenly informed of a 30-day notice period required for cancellation”
Reviewer says returns are costly and customer service is unresponsive.
“They will rip you off if you ever want to return anything!”
Reviewer claims policies are designed to take money and are unethical.
“Policies designed to take your money and leave you with no goods.”
Reviewer received refund for one returned item but not for another.
“they claim they never received it.”
Reviewer warns small businesses about rising fees and poor support.
“When you sign up with Wolf & Badger be prepared to be out of pocket.”
Reviewer alleges excessive commissions, rising membership fees, and poor compensation.
“they were taking 50 % of there money”
Reviewer received poorly made slippers and got no refund or response.
“Got quite poor cheap made in china.”
Reviewer says items are poor quality and returned items are not acknowledged.
“If you buy something, it's first of all of poor quality.”
Reviewer says company sent wrong item and provided no solution in emails.
“They send the wrong item and just send empty emails offering no solution”
Reviewer received wrong item and exchange was refused with no explanation.
“The exchange was refused with no reason.”
Order advertised 2-3 day shipping but had not arrived by expected date.
“they advertise 2-3 day shipping.”
Reviewer says fees and charges left them without earnings and owing money.
“They charged 450 a month in fees and charge you commission for every item sold”
Reviewer lost $800 after cancellation issues and didn't receive refund or item.
“Out of $800 with NO items”
Reviewer couldn't find product origin and experienced poor customer service.
“There is no origin where the product was made on any of the tags.”
Reviewer couldn't reach customer service by email or phone.
“You email them they don't respond”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wolf & Badger is an online marketplace that sells fashion, jewelry and accessories from independent designers. Shoppers researching the brand typically look for information on product quality, delivery and returns, customer service responsiveness, and whether items match their online descriptions. Reviews often reference international shipping, packaging, and sustainability or ethical positioning of listed designers.