Customers often praise the product range, discreet packaging, and quick replacements. Many reviews point to Bluetooth and app failures that stop partner control and long-distance features. Delivery and order-handling problems also show up repeatedly and drive the lowest ratings. Overall, feedback splits between strong satisfaction with the hardware and frustration with connectivity and fulfillment.
Examples from available reviews (Jan 2023 – Mar 2026).
Connection via controller or app is unreliable, making it disappointing.
“connecting to the device either through the controller or app is unreliable”
Enjoyed using the product; customer care quickly resolved an app issue.
“Had once an issue with the app, customer care helped immediately”
Absolutely loves the Nova 2 and would thoroughly recommend it.
“Absolutely love the Nova 2!!!”
Order never arrived and customer service refused refund or replacement.
“don't buy here is a total SCAM!”
Many reviewers describe support as fast and helpful, with replacements issued or app issues solved. Others report slow or no replies, refunds that do not go through, and delivery-handling problems tied to carriers. As a result, service feedback swings between quick, effective help and complaints that never get resolved.
Several reviewers say the products feel premium and still worth the higher price for couples. Some buyers point to limited options for men as a gap in the lineup. A few isolated reports mention invalid software/license keys and the fulfillment issues that come with them.
The most common theme is the mobile app and Bluetooth connection failing to keep partner control or long-distance links working. Other users say the hardware works well when they use it without the app. Several reviews mention constant re-pairing, dropouts during use, and updates that break remote features afterward.
Many reviewers praise the build, body-safe materials, and remote-control performance when setup works. Some users favor older models or call certain units mid-tier. Overall, durability and feel draw steady positive comments when connectivity is not the problem.
Only a small number of reviews focus on communication. They mention missing shipping confirmations, slow replies about license issues, and limited order updates from support. These complaints appear less often than app and delivery problems.
Reviews show a clear divide: high ratings highlight discreet delivery, packaging, and product performance, while low ratings focus on connection failures and orders that never arrive. Positive experiences often mention quick fixes or replacements. Negative ones center on long-distance features that do not work and delivery or refund issues that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (52) · Collected.reviews (1) · Quotes shortened · As of: March 2026
App won't connect for long-distance use and Nova 2 is too intense.
“App doesn't work to connect us unfortunately.”
Enjoyed using the product; customer care quickly resolved an app issue.
“Had once an issue with the app, customer care helped immediately”
EVRI delayed the parcel and delivery to a parcel shop caused issues.
“EVRI had the parcel for a long time before delivering it to a parcel shop”
They have an excellent range of toys.
“Excellent range of toys ❤️”
Costly but feels premium and performs well for couples.
“Costly - but good.”
Makes long distance relationships easier and more fun.
“Makes long distance relationships easier and more fun.”
Customer service eventually sent another remote after a slow reply.
“they are sending another remote.”
Connection via controller or app is unreliable, making it disappointing.
“connecting to the device either through the controller or app is unreliable”
Partner control requests never arrive, so remote control never works.
“Can chat but request for control of toy is never received.”
Product not shipped and customer support unresponsive; chatbot fails.
“AI Chatbot doesn't work either and can't find my order.”
Smooth purchase with discreet packaging and reasonably quiet product use.
“The box was discreet, and shipping was fairly fast.”
Hardware is okay but the app is unreliable and needs constant re-pairing.
“Hardware if fine, app and user experience is trash.”
Item works but the app frequently loses connection during use.
“we lose connection almost everytime time we pair up”
Simple shopping and smooth, on-time delivery experience.
“Simple shopping experience, no-hassle during delivery, arrived on time!”
Dispatched and delivered on time with tracking; toys of outstanding quality.
“The Toys was dispatched and delivered on time, full tracking provided”
Reviewer described their experience as excellent.
“Excellent!”
No issues receiving the item; vibrator quality is mid-tier and solid for cost.
“No issues receiving the item.”
Toys had connectivity issues and customer service was slow or unresponsive.
“The toys I had gotten had connectivity issues”
Long-distance features do not work and the device keeps disconnecting.
“However this does not work at all, keeps disconnecting”
Fast, efficient service from the company.
“Fastc efficient service”
Product isn't the same as the one bought five years ago.
“Not the same as the first one I bought five years ago!”
Product is good but the app is buggy and fails to connect.
“Good product....app totally sucks .very buggy and hard to connect.”
We-Vibe's customer service was very good.
“We-Vibe's customer service is very good.”
Wife preferred the previous model over this one.
“Wife liked the old one better.”
Easy to choose products, helpful videos, and orders filled promptly.
“Very easy to choose what products are availible.”
Company did not respond to my query.
“Awful not responding to query”
Bought Melt 2 that didn't connect to my partner's phone for remote use.
“I bought the Melt 2 and it didn’t connect to my partners phone.”
Delivery problems and unresponsive customer support left me without my item.
“no item, no reason for the delay or the return to sender, and no update from we-vibe.”
Customer service replaced a faulty toy free of charge and resolved issue.
“Customer service sent me a new one free of charge”
Easy website, premium body-safe products, and straightforward app syncing.
“Top quality products, made from premium body-safe materials.”
Very happy with the Nova 2; app was not used by reviewer.
“Amazing!!! Very very happy with it.”
Products are great but there is limited product range for men.
“Their products are great but I wish there was more of a range of products for men.”
Customer refunded after a stolen package and continued purchasing happily.
“the team at wevibe are fabulous!”
Order never arrived and customer service refused refund or replacement.
“don't buy here is a total SCAM!”
Shipping confirmation was missing and customer service response was delayed.
“The company could stand to improve communication.”
App update broke partner connection, making the product unusable for couples.
“Since the update, the app no longer connects to my partner, which is the primary USP of this product.”
Company replaced an unsatisfactory product and uses comfortable materials.
“they replaced it with something of equal-to-lesser value!”
Absolutely loves the Nova 2 and would thoroughly recommend it.
“Absolutely love the Nova 2!!!”
Great product range, consistent manufacturing, and reliable remote-control technology.
“Consistently well manufactured and professionally presented along with reliable tech for remote control”
Fast, discreet delivery with attractive packaging.
“Amazing! Fast, discreet, gorgeous packaging!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wow Tech Group designs, makes, and sells intimate lifestyle and sexual wellness products. It promotes app-connected devices and accessories under brands such as We‑Vibe, including dual‑use vibrators and couples’ remote-control products. The products are sold through an online store and retail partners, with digital activation and customer support channels. Many devices use Bluetooth and smartphone apps for remote control and shared, paired experiences.