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We Collect & Analyze Reviews

Wow Tech Group
Experiences & Reviews

Wow Tech Group operates in the intimate-wellness and adult-toy market as a manufacturer and online retailer of consumer intimate products. Consumers searching reviews typically look for information on product reliability, app connectivity, shipping and customer support related to these types of devices. This summary focuses on aggregated user feedback to help shoppers evaluate product quality, app experience, shipping and postโ€‘purchase support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 16d
Overall Rating
3.6

Our Analysis

๐ŸŽฏ

Service quality

Many reviewers report responsive service and prompt order fulfilment or replacements, while a notable minority describe delayed or unhelpful support and unresolved delivery problems.

Share of mentions
17%
Mixed
๐Ÿ’ฐ

Value for money

Some customers cite competitive pricing and free shipping as positives; a few report losing money due to nonโ€‘delivered orders or denied refunds.

Share of mentions
3%
Mixed
โšก

User experience

Website navigation and setup are often praised, but multiple reviewers report app connectivity issues, pairing problems and buggy behaviour after updates.

Share of mentions
11%
Mixed
๐Ÿ”ง

Product quality

Many reviews describe good materials, reliable build and a broad product range; isolated reports note specific model failures or declines in performance over time.

Share of mentions
25%
Strong
๐Ÿ“ž

Communication

Some customers describe clear, helpful responses and refunds; others report broken contact links, slow replies or ineffective chatbot support during delivery issues.

Share of mentions
13%
Mixed
โญ

Overall experience

Overall experiences vary: a substantial portion are satisfied with products and service, while a significant group reports app, shipping or support problems.

Share of mentions
31%
Mixed

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

R
Rich Pienta
trustpilot.com Oct 01, 2025

Not the same as the first one I boughtโ€ฆ

Not the same as the first o...

C
Chris V.
trustpilot.com Oct 01, 2025

Good product....app totally sucks .veryโ€ฆ

Good product....app totally sucks .very buggy and hard to connect. Tried numerous times. Also, will only connect for play with partner over wifi. That...

F
Floyd Morris
trustpilot.com Oct 01, 2025

We-Vibe's customer service is very good.

We-Vibe's customer s...

S
Smokey
trustpilot.com Oct 01, 2025

Wife liked the old one better.

Wife liked the...

e
edward from wyoming
trustpilot.com Oct 01, 2025

Delightful to deal with

Very easy to choose what products are availible. Lots o...

J
Joyce B
trustpilot.com Oct 01, 2025

Awful not responding to query

...

A
Alice
trustpilot.com Oct 01, 2025

This company completely scammed me

This company completely scammed me. I bought the Melt 2 and it didnโ€™t connect to my partners phone. They suggested an alternative for me and it wasnโ€™t...

T
Thomas
trustpilot.com Oct 01, 2025

They use Evri, no ability to contact anyone for support

They use Evri. That should tell you a lot. On my part it does seem that somehow my address managed to go in wrong so that there was a postcode and a s...

O
Oluwakemi Adeyemo
trustpilot.com Oct 01, 2025

Customer service amazing

Customer service amazing! Ordered the WeVibe Nova 2 โ€” had it for a year, but soon the toy grew extraordinarily loud, took ages to charge...

S
Simmo
trustpilot.com Oct 01, 2025

Great company to buy from.

Great company to buy from. Easy to navigate website. I've ordered three times from We-Vibe, always very pleased with my purchases. Top quality product...

K
Kimberly M
trustpilot.com Oct 01, 2025

Nova 2 - highly recommend

It almost wouldnโ€™t be fair to not give a shout out to the Nova 2 Rabbit. Amazing!!! Very very happy with it. I didnโ€™t purchase the item to use with th...

M
Matthew Price
trustpilot.com Oct 01, 2025

Their products are great

Their products are great but I wish there...

M
Mackenzie
trustpilot.com Oct 01, 2025

the team at wevibe are fabulous!

the team at wevibe are fabulous! i had a package go missing after it was stolen, the team were amazing and refunded me! ended up purchasing from...

E
Elsa
trustpilot.com Oct 01, 2025

I order a product back in MARCH!

I order a product back in MARCH!! and it never arrived, everytime I try to contact the customer service the link was broken and when I check delivery...

A
Advil
trustpilot.com Oct 01, 2025

Poor customer service, nice product

The company could stand to improve communication. I immediately got an email with my receipt of purchase after ordering, however it stated there would...

R
Rebecca
trustpilot.com Oct 01, 2025

Too glitchy to be fun

Since the update, the app no longer connects to my partner,...

K
Katt
trustpilot.com Oct 01, 2025

Great Customer Service!

Amazing product and amazing materials! I love the texture of the materials used in their products. I tend to get irritated by certain materials but th...

J
JJ
trustpilot.com Oct 01, 2025

Absolutely love the Nova 2!!!

Absolutely love the Nova 2!!! Best rabbit I...

T
TONY LAWRENCE
trustpilot.com Oct 01, 2025

Great range to choose from

Great range to choose from. Catering for many different desires. Consistently well m...

F
Fergs Fergs
trustpilot.com Oct 01, 2025

Amazing

Amazing! Fast, discree...

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Conclusion

User feedback for Wow Tech Group shows consistent praise for product materials, range and packaging alongside frequent positive reports of replacements or refunds when defects occur. Recurring negative themes include app connectivity problems (pairing and remote use) and cases of delayed or missing shipments where customers experienced difficulty contacting support. Several reviews highlight quick, helpful resolutions from customer service, while others point to broken contact links or long response times; this split suggests inconsistent support experiences. Prospective buyers should weigh strong product and material quality against reported app and delivery issues, and consider warranty and return policies before purchasing.