Reviews Analyzed
21
We Collect & Analyze Reviews
Wow Tech Group
Experiences & Reviews
Wow Tech Group operates in the intimate-wellness and adult-toy market as a manufacturer and online retailer of consumer intimate products. Consumers searching reviews typically look for information on product reliability, app connectivity, shipping and customer support related to these types of devices. This summary focuses on aggregated user feedback to help shoppers evaluate product quality, app experience, shipping and post‑purchase support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
16d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Many reviewers report responsive service and prompt order fulfilment or replacements, while a notable minority describe delayed or unhelpful support and unresolved delivery problems.
Share of mentions
Mixed
17%
💰
Value for money
Some customers cite competitive pricing and free shipping as positives; a few report losing money due to non‑delivered orders or denied refunds.
Share of mentions
Mixed
3%
⚡
User experience
Website navigation and setup are often praised, but multiple reviewers report app connectivity issues, pairing problems and buggy behaviour after updates.
Share of mentions
Mixed
11%
🔧
Product quality
Many reviews describe good materials, reliable build and a broad product range; isolated reports note specific model failures or declines in performance over time.
Share of mentions
Strong
25%
📞
Communication
Some customers describe clear, helpful responses and refunds; others report broken contact links, slow replies or ineffective chatbot support during delivery issues.
Share of mentions
Mixed
13%
⭐
Overall experience
Overall experiences vary: a substantial portion are satisfied with products and service, while a significant group reports app, shipping or support problems.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – October 2025).
This company completely scammed me
"This company completely scammed me. I bought the Melt 2 and it didn’t connect to my partners phone. They suggested an alternative for me and it wasn’t..."
Alice
Trustpilot
Oct 01, 2025
Featured for: Connectivity failure and refund complaint
Customer service amazing
"Customer service amazing! Ordered the WeVibe Nova 2 — had it for a year, but soon the toy grew extraordinarily loud, took ages to charge..."
Oluwakemi Adeyemo
Trustpilot
Oct 01, 2025
Featured for: Customer service replacement resolved issue
Good product....app totally sucks .very…
"Good product....app totally sucks .very buggy and hard to connect. Tried numerous times. Also, will only connect for play with partner over wifi. That..."
Chris V.
Trustpilot
Oct 01, 2025
Featured for: Good product but app buggy
Great range to choose from
"Great range to choose from. Catering for many different desires. Consistently well m..."
TONY LAWRENCE
Trustpilot
Oct 01, 2025
Featured for: Reliable tech and product range
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Rich Pienta
trustpilot.com
Oct 01, 2025
Not the same as the first one I bought…
Not the same as the first o...
C
Chris V.
trustpilot.com
Oct 01, 2025
Good product....app totally sucks .very…
Good product....app totally sucks .very buggy and hard to connect. Tried numerous times. Also, will only connect for play with partner over wifi. That...
F
Floyd Morris
trustpilot.com
Oct 01, 2025
We-Vibe's customer service is very good.
We-Vibe's customer s...
S
Smokey
trustpilot.com
Oct 01, 2025
Wife liked the old one better.
Wife liked the...
e
edward from wyoming
trustpilot.com
Oct 01, 2025
Delightful to deal with
Very easy to choose what products are availible. Lots o...
J
Joyce B
trustpilot.com
Oct 01, 2025
Awful not responding to query
...
A
Alice
trustpilot.com
Oct 01, 2025
This company completely scammed me
This company completely scammed me. I bought the Melt 2 and it didn’t connect to my partners phone. They suggested an alternative for me and it wasn’t...
T
Thomas
trustpilot.com
Oct 01, 2025
They use Evri, no ability to contact anyone for support
They use Evri. That should tell you a lot. On my part it does seem that somehow my address managed to go in wrong so that there was a postcode and a s...
O
Oluwakemi Adeyemo
trustpilot.com
Oct 01, 2025
Customer service amazing
Customer service amazing! Ordered the WeVibe Nova 2 — had it for a year, but soon the toy grew extraordinarily loud, took ages to charge...
S
Simmo
trustpilot.com
Oct 01, 2025
Great company to buy from.
Great company to buy from. Easy to navigate website. I've ordered three times from We-Vibe, always very pleased with my purchases. Top quality product...
K
Kimberly M
trustpilot.com
Oct 01, 2025
Nova 2 - highly recommend
It almost wouldn’t be fair to not give a shout out to the Nova 2 Rabbit. Amazing!!! Very very happy with it. I didn’t purchase the item to use with th...
M
Matthew Price
trustpilot.com
Oct 01, 2025
Their products are great
Their products are great but I wish there...
M
Mackenzie
trustpilot.com
Oct 01, 2025
the team at wevibe are fabulous!
the team at wevibe are fabulous! i had a package go missing after it was stolen, the team were amazing and refunded me! ended up purchasing from...
E
Elsa
trustpilot.com
Oct 01, 2025
I order a product back in MARCH!
I order a product back in MARCH!! and it never arrived, everytime I try to contact the customer service the link was broken and when I check delivery...
A
Advil
trustpilot.com
Oct 01, 2025
Poor customer service, nice product
The company could stand to improve communication. I immediately got an email with my receipt of purchase after ordering, however it stated there would...
R
Rebecca
trustpilot.com
Oct 01, 2025
Too glitchy to be fun
Since the update, the app no longer connects to my partner,...
K
Katt
trustpilot.com
Oct 01, 2025
Great Customer Service!
Amazing product and amazing materials! I love the texture of the materials used in their products. I tend to get irritated by certain materials but th...
J
JJ
trustpilot.com
Oct 01, 2025
Absolutely love the Nova 2!!!
Absolutely love the Nova 2!!! Best rabbit I...
T
TONY LAWRENCE
trustpilot.com
Oct 01, 2025
Great range to choose from
Great range to choose from. Catering for many different desires. Consistently well m...
F
Fergs Fergs
trustpilot.com
Oct 01, 2025
Amazing
Amazing! Fast, discree...
Conclusion
User feedback for Wow Tech Group shows consistent praise for product materials, range and packaging alongside frequent positive reports of replacements or refunds when defects occur. Recurring negative themes include app connectivity problems (pairing and remote use) and cases of delayed or missing shipments where customers experienced difficulty contacting support. Several reviews highlight quick, helpful resolutions from customer service, while others point to broken contact links or long response times; this split suggests inconsistent support experiences. Prospective buyers should weigh strong product and material quality against reported app and delivery issues, and consider warranty and return policies before purchasing.